This review is regarding the Auckland City and Auckland airport offices. While driving from Auckland city to coromandel my drivers side window exploded. From either a freak random pressure or rock or debris, the entire window combusted in my face. Bleeding from my arm, and my face and later my hands and feet cleaning the mess I called Omega to file a report and get a replacement car. The representative was so awful over the phone and accused me of lying about the incident. After getting off the phone I sat in the car and cried for a good bit, i...Read more

My first time with Omega mainly because of the low price.
Auckland NZ airport.
I was dubious at the start.
They picked us up at the hotel within 10 minutes of calling them.
In their office i expected a long wait and a mountain of paperwork which has been my usual experience.
Surprise, 1 page, sign it, go outside and the car is brought around. From into the office and out 15 minutes tops and we were on the road.
My usual experience with car rentals at Auckland airport is whatever car i booked is either not returned yet, or not available.
Because of that i chose Omegas what ever is available on the day option, which is also the cheapest.
Was given a mazda demio.
Ok for 2 people, performed faultlessly....Read more

Last year we rented a smaller car from Omega's office in Auckland for two of us to tour the North Island and were extremely happy with the quality of the car, the staff and especially the price. So this year, when four of us were heading to the South Island, Omega Christchurch were our first choice. We did, of course, compare their prices to other companies but Omega's value for money has no comparison. The staff at Christchurch were very helpful and pleasant. We hired a Toyota Highlander which had plenty of room for four adults and baggage...Read more

I got a great deal for the 1dollar a day relocations. I just wasn’t able to pick a car, it was whatever was available. And then extra payment for whatever type of insurance you want to have. With it being winter and so snowy, I went for the gold insurance just to cover everything.

The company was very professional and the car, OMG. I thought I might have a little run around car or a minivan or something for the relocation. Nope. It was a Toyota Highlander with under 20000km on it! Super comfortable, roomy and a brilliant drive.

I booked ve...Read more

Our experience with Omega was great. We had a late flight into Auckland, and had to pick up the car after hours (7:30pm). To do this, I had to fill out the paperwork in advance to email to Omega. I had some questions, and received an email response back within 24 hours. Upon arrival, we had a roomy Toyota Corolla waiting, and check-in was under a minute with the attendant. On return, it only took two minutes to park, drop the keys, and hop back on the shuttle to the airport. By far the fastest check-in/out I’ve had in a while. The car did have ...Read more

Rented a car from omega Christchurch airport depot for 11 days the web site was very easy to use, the staff were friendly and helpful we were picked up from the airport within 10 minutes of calling .
The car had a few kilometres on it but ran fairly good had a bit of a struggle on some of the bigger hills but got us there and back ok,the outside of the car was dirty on pickup (maybe from the weather ) the inside was reasonably clean but had a half pack of cigarettes under the drivers seat.
The rental price was good and the comprehensive insur...Read more

Customer service was absolutely terrible. We were firstly given a vehicle with a flat battery and unable to swap the vehicle. Over the next 3 days the battery ran flat twice late at night in town leaving us with a $25 taxi bill back home on both occasions and a 45 minute walk back in the next day with jumper leads.

We then swapped the car for a different one. We were given snow chains which were damaged and when we realised and went to swap them on our way up the mountain, the 3 people present at 7.30am refused to do so as they were there b...Read more

This company has terrible customer service. I paid the fee for hiring the car as well as a $400 deposit/ bond. Enjoyed our trip dropped the car back and flew home, this is where the issues started. I checked my bank statement and they had charged me an extra $400. I rang them and they explained that due to a computer error I had been refunded my deposit twice so the extra charge was just to even it out and the money should be I'm my account within the week. Two weeks later I call them again to explain I still haven't received any refunds. They ...Read more

Booked a car with Omega online before leaving Australia. I chose their Daily Special that comes with full insurance with zero excess. The car was booked for 9am on Wednesday 29th March from the Christchurch depot. I called Omega at 8.30am to arrange a motel pick up. The shuttle driver arrived within 10 mins and we were dropped at the office. The whole hire process was easy and the staff were professional and efficient. The shuttle driver had all our luggage loaded into the hire car by the time all the paper was done. The car was a 2005 Nissan T...Read more

Booking is misleading, Terms and conditions on their website is not upfront and charged me for cancellation fees just because we do not have a credit card whereas other car rental companies across the street has no such issue. Service is beyond horrible. They transferred me around and have someone from the airport branch yelling at me with no reasons and hang up on me!!!! I was speaking to them with a polite tone to begin with, that's the worst service ever and failed at all levels when they said will arrange someone to call me back but nothing...Read more