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OSS World Wide Movers (page 4 of 17)
VIC, Dandenong South, QLD, Brisbane, NSW, Kings Park- VIC, Dandenong South
- Verified customer
BEST I have experienced. Best service & Best Price - rare combo!!
Moved from Melbourne to Netherlands with a single use 40ft container. Timing, value for money and customer service were outstanding. I have travelled internationally many times and OSS were clearly the best. I do not say that lightly at all. Things always go wrong in a big more but the key thing (1) that they are not major and (2) how a company handles these issues. OSS had no major issues and dealt wth the minor issue really well. I have never given a reference like this before. Huge thanks to Michelle, Jackie & Mike. Cheers, Peter
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- QLD, Brisbane
- Verified customer
Thorough, professional, helpful throughout the process
We recently finished a major move from the Gold Coast of Australia to Florida in the US using OSS. We had a big house with lots of additional items in storage. We required a 40 foot high top container. This was our 6th international move. We had used OSS successfully before, so we decided to go with them again.
This turned out to be a GREAT move! Of our 6 international moves, this one was the smoothest. The estimator's initial estimate and quote was spot on. Despite some skepticism by others, everything fit into the container he specified. The...Read more
shipping date was also spot on, estimated over two months in advance. The port arrival was delayed by a just a few days due to a problem at one of the ports, but was quickly remedied as the container was delivered to our new home about when we had expected it. The packers were very thorough and professional. They advised us not to include certain items in the container as this would risk US customs opening and inspecting it in detail due to recent changes. Their advice was excellent, as customs did not even open the container, helping it to arrive on time. The packers were also very careful, and there was minimal damage of any items despite the large number of items (about 500 packages). The people at the OSS front office were very responsive and supportive throughout the entire process, always returning phone calls and emails promptly with helpful and supportive messages. They were also friendly and personal, which made a big difference! As previously noted, overall this was our best move ever! We would wholeheartedly recommend using OSS for your next move.Similar opinion? Write a review on ieatwords.com.au!
Ann GerrySouth East Queensland, QLD
- QLD, Brisbane
- Verified customer
No Stress
Used OSS Movers for our move from NZ to Brisbane which was the best thing we did. Absolutely no problems, totally stress free.
Great communication throughout the move, kept us up to date through all steps.
Delivery guys were friendly, fast and great at what they did.
We would recommend this company to anyone who needs items shipped.
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Ron MasonSouth East Queensland, QLD
- QLD, Brisbane
- Verified customer
No Stress Move
Big thanks to Felicity and girls who helped us with arrival of furniture and car from NZ. Helped with organising our car for compliance certification etc, thank you.
The boys were were great with unloading, placement and unpacking.
Know who We’ll be looking for if and when we head home again, Thanks Guys and Girls.
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- VIC, Dandenong South
- Verified customer
Exceptional service & worth every cent spent!!
We used OSS to relocate our 4 bedroom, 2 Lounges worth of household goods and a camping trailer from Melbourne, Australia to New Zealand and their service was amazing. They made the whole process from start to finish so easy and stress free. What an amazing bunch of woman they have working in their Dandenong office and their removal team, everyone of them were all so wonderful, patient and willing to help with what ever queries I had. They came out to the home for the consult we got the quote via email, chose to use OSS to move our things, set ...Read more
the date and their awesome crew turned up and packed up our home over 2 days, treated our things respectfully, were very efficient, professional and even had a great sense of humour which made the whole experience less stressful and pleasant. OSS took the worry out of everything, and guided us every step of the way with paper work for customs etc, helped organise insurance and even organised a 3rd party company to assist with relocating our dog also. I totally recommend OSS for their services and high level performance.Similar opinion? Write a review on ieatwords.com.au!
- VIC, Dandenong South
- Verified customer
Amazing service
OSS moved all our wordly goods from Melbourne to Ireland. Everything arrived on time and in perfect condition. From the initial visit and quote right down to the delivery crew and everyone in between I have nothing but the highest praise for OSS. Nothing was a problem, everyone was so friendly and efficient and most of all they were assuredly professional. I honestly can't recommend them enough. No hidden costs or charges they really exceeded our expectations
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Yazeed KaradshehSouth East Queensland, QLD
- 2 reviews
- QLD, Brisbane
- Verified customer
Professional and Supportive
We have recently moved to Australia from Saudi Arabia after spending sometime there for work purposes. We had to move our 3 bedroom house in full and OSS just did a super excellent job by ensuring the items arrive to their final destination in a perfect condition and as smooth as anybody can possibly imagine. The team who unloaded the shipment were extremely careful, polite and hard working.
I highly recommend OSS to anybody plans a move to Australia from overseas.
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JasonMelbourne
- OSS World Wide Movers
- Verified customer
NZ to Aus, Sea Frieght, 10/10
Moved to Australia from New Zealand but my desktop computers were too big for cary-on, so had to ship 'em. Cost to move was about 1/10th the cost of buying new ones, so was a pretty good deal for 700 bucks. Pick up was a breeze, organised entirely by email. Some minor miscommunications, but even though I think that was mostly my fault it was taken care of without fuss. Wait time was excruciating being that at least half of it my goods were already in the country, just going through customs... But OSS were prompt in updating me with progress and...Read more
even called me to let me know the exact delivery time when it was ready. There was some weirdness from the lady I was corresponding with while my shipment was with customs and I was asked to fill out a form with my credit card details based on the fact my goods might need to be sprayed for something, and that that would come as an extra cost to me should it be required, but I mostly ignored that and everything turned out okay. I don't think that part was specifically from OSS but rather whoever was managing my shipment through customs - can't really be sure. The delivery dudes were my favourite. They were super polite and friendly guys, got the job done pleasantly and professionally. Tl;dr 10/10 for effort and execution. Couldn't find a cheaper deal anywhere, and the service was exactly as advertised.Similar opinion? Write a review on ieatwords.com.au!
BossGreater Melbourne (Metropolitan), VIC
- 2 reviews
- OSS World Wide Movers
- Verified customer
Great Service throughout
Our move was 42 cartons 25% of a house-worth, from London to Melbourne. OSS handled the Melbourne end 30km. Everything from initial contact to final delivery was as quoted, on-time and truly great service.
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Ash
- 4 reviews
- 6 likes
- NSW, Kings Park
- Verified customer
Arrived in Finland in one piece!
We've found that dealing with OSS has been a great experience from start to finish. We dealt with Colleen and Joanne in the Sydney office, as well as local partners Niemi here in Finland. The removal crew (Fred and Neil) who came to our house in Sydney were very efficient, professional and friendly and everything was packed with masses of paper and wrapping to make sure it was all protected. As a result, out of the whole house of goods, only a single glass broke. (And it wasn't even a glass we really liked!). OSS were able to store our goods wh...Read more
ile we waited for the Finnish immigration to get their act together and provide our residence permits and almost as soon as we had them, OSS were able to send our container on. They provided a container number so we could track the shipment all the way from Oz to Helsinki. Their local partners were also very good and even came back to collect the wrapping materials. Overall a great experience.Similar opinion? Write a review on ieatwords.com.au!
Rita KiehneWerne
- QLD, Brisbane
- Verified customer
Perfect move of furniture and personal stuff from Australia to Germany
Last Friday all my stuff, furniture, china, glasses etc. arrived here in Werne, Germany and over the weekend I unpacked. OSS World Wide Movers thank you so much. Everything was in mint condition despite of the very long journey. Nothing damaged. Nothing lost. I am very pleased in using your company and in future would recommend you people any time.
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- VIC, Dandenong South
- Verified customer
Perfect choice if your e moving your stuffs from NZ to Aussie
Had a lovely experience with the company. From the paperwork, our non stop email communication as well as the delivery was perfect. I packed most of the goods except for the furnitures and we got it all in excellent condition. They have been so professional with everything and I recommend you to choose Transworld/OSS world wide movers..
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- VIC, Dandenong South
- Verified customer
I had exceptional service
We moved from Melbourne to Singapore from a 3 bedroom house and before i chose OSS, did lots of research, i was highly impressed by the initial quote and visit and didnt regret it. Price was competitive and no compromise to the service. My container arrived on same date as was given and had been updated with all dates of departure from Melb and arrival in Singapore etc. Services at both end were very professional & no damage to any of items(very professional packing). Our move included heavy items like sofa and bed etc and was impressed with how quick they did the packing & unpacking at both ends. there was one point of contact at each location so was convenient.
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MarisaBrisbane
- 3 reviews
- 1 like
- QLD, Brisbane
- Verified customer
Professional service, makes moving much less stressful.
I recently used OSS Worldwide movers to move all my furniture from 2 bedroom apartment from Brisbane, Australia to Vancouver, Canada.
The process was very smooth and surprisingly quick. All of my furniture was packed really thoroughly and is in the same condition as it left.
I’m really happy with the service, the paperwork I needed to complete was made really clear from the get-go which limited the stress around customs. The packing was great, the delivery guys efficient and friendly, and the entire team from start to end was really communicative.
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- NSW, Kings Park
- Verified customer
Fantastic service. Very fast and efficient.
We recently moved from NSW to Poland. OSS packed a 20ft sole use container for us with approximately 18m3.
The two packing guys arrived onsite on time and ready to go. They packed 71 boxes in four hours. Everything was packed extremely well in solid boxes and well inventoried. Upon arrival in Poland there was not a single squashed box or damaged item. Even the unpacking guys commented how well it was packed.
I would definitely use OSS again and recommend them to anyone who plans to move long distances.
Overall fantastic experience.
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AmirBrisbane
- QLD, Brisbane
- Verified customer
Very professional, friendly and pain free service
We had a 40ft container coming from overseas. Had a chat with Chris, the director, late Friday afternoon and an email arrived shortly after our conversation contained all we needed to do. we followed the instructions and everything else was done by their team - Very professional, friendly and pain free service- Highly recommended.
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- QLD, Brisbane
- Verified customer
OSS World Wide Movers are Awesome!
My wife and I couldn't be happier with the recent shipping of our goods. We have used other 'big name' companies in the past, and have been sadly disappointed. However, from the very start OSS have been excellent, corresponding regularly to keep us up to date, and their service has always been friendly, professional and of the highest level. If I ever had an email query, it was answered the same day or first thing the day after.
When I called by phone, the service was first class. And despite all this, their price was much less than other 'br...Read more
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DanSouthport
- 5 reviews
- 3 likes
- NSW, Kings Park
- Verified customer
Find another option! Do not use! Misinformation and LONG LONG time to send goods
Packed our belongings in August - unprofessional packing to say the least - boxes not full and employees don’t wait to see wait to see what you want packed - no packaging materials in between bikes when they pulled apart - had to pay extra when the people packing said we would be under the cubed feet allocated!
Paid more only to wait longer - packed August, our stuff sat in Sydney until Nov 19 - we were told it would be leaving end of September. Now there is finally a date to land in Vancouver we are told it is now weeks later as it is being ...Read more
4 comments
So after speaking with the moving company in Ontario - the rest of the container was not only going to Ontario! There are other belongings gong to Edmonton Alberta. Why on earth does the container nee... Read more
d to go from Vancouver to Toronto - other than your company is not aware where Toronto is in Canada in relation to Vancouver! Now after waiting 5 months for our belongings to arrive in Canada - we now are looking at at least another 3-4 weeks making it 6 months since you collected it! If anyone is reading this - use another company that will give you all the facts!!! This is insane! When we moved to Sydney - it took 12 weeks total with all clearance to arrive! That is acceptable - not over 25 weeks!!!! Last name Clement - I am sure you can look up the reference number!Chris F.OSS World Wide Movers
Hi Danielle,
Thank you for your feedback on the service you have received to date from OSS. We understand that you are keen to receive your effects but we are surprised that you feel that there has b... Read more
een a short fall in service and communication from us.Similar opinion? Write a review on ieatwords.com.au!
ShelleySydney, NSW
Never use, didn’t wrap our belongings and damaged a lot and now won’t pay
We moved from Australia to New Zealand. Our belongings were in storage as we had been living overseas, the contract stated re packing all our belongings to ship to New Zealand and they didn’t . Because they didn’t we have had lots of breakages and damaged goods. They have been wanting to claim with our insurance but I believe we shouldn’t be claiming insurance and that OSS should be replacing everything that was damaged. Please note we have moved 2 shipments from Spain to New Zealand including glass tables and lots of valuable belongings and we...Read more
have had everything arrived safely with no damage at all. The person we have been dealing with we have had very rude emails with incorrect facts, he said we obviously didn’t care about our belongings as they were not important enough to have in our lives in NSW!!!! We were living overseas not in NSW. This company has made our life hell for months why we try amd sort things out. Some of the things they were to get fix was expensive frames of our children and they painted over the silver frames and now they are grey. I have tried contacting the head of the company but he has not even got the decency to reply to emails .all they are doing is passing the buck THEY DID NOT PACK OUR BELONGINGS TO SHIP AND ALMOST EVERYTHING WAS DAMAGED OR RUINED. DO NOT USE9 comments
Chris F.OSS World Wide Movers
Dear Shelley,
Thank you for your feedback, however we feel is not an accurate or a fair assessment of the service that we have provided.... Read more
Our dealings with you have been extensive and ongoing so they are somewhat summarised below. You contacted OSS on the 8th February 2018 in regards to your stored effects with a removal storage company in Bowral. You requested that a consultant visit the storage location to quote you based on the effects being stored and then shipped to Christchurch, New Zealand. On the 13th February 2018 an OSS consultant visited the storage facility where your effects had been stored since 2013. Our consultant viewed the 4 storage modules from which our consultant determined your effects were 24 cubic metres and could be sent via a 20ft sole use container. Our consultant noted at the time of survey that the items in storage were poorly stowed/stacked in the modules and extremely dirty with cobwebs and dust throughout. Our consultant took photos of all of the modules with one in particular showing the load had collapsed. Our quotation was provided to you on the 15th February 2018. Subsequently we proposed collection from Bowral on the 20th February. On the 16th February you accepted our proposal. On the 19th February we contacted your husband Neil via email confirming the service; we also contacted the storage company to advise we would be collecting your effects the following day. We received an email from yourself on the 19th confirming the insurance amount and you advised that your friend would be making payment on your behalf for the move and insurance costs which was received on the 20th February. On the 20th February our crews travelled to Bowral to collect your effects, they unloaded the 4 storage modules given to them by the storage company and proceeded to pack and wrap all of the items presented to them. During this process our crews dusted off your effects, cleaned the items of cobwebs and packed and wrapped all raw items of furniture. The crew did not repack some of the items that were in original packaging as they were deemed to be packed sufficiently for international transit. Our inventory created on the day totals 93 packages were packed/wrapped with 14 items noted as badly worn and soiled. Your items were loaded directly into the shipping container on site in Bowral and subsequently that container was delivered to the wharf on the 27th February 2018. On the 21st of February we received an email from Neil with the storage documents from the Bowral storage company and the final insurance application, with the final insured amount increasing from the initial indicated insured amount. Neil also commented in this email he was unsure of what items were at the facility in Bowral, we acknowledged this email and confirmed we would send through the final packing list once received from our operations team. On the 26th of February a confirmation email was sent with the sailing schedule and estimated arrival time into New Zealand along with the invoice for the additional insurance premium of A$31.72 which was acknowledged by yourself and indicated the you would pay via credit card. Our coordinator sent you the link to our payment page on our website, however to date this amount has never been paid to OSS. On the 3rd March 2018 your container departed Sydney and arrived in New Zealand on the 15th March, due to the port strike in Lyttelton the container was discharged in Timaru. Neil was advised that due to this an additional cost would be payable for the required transport from Timaru to Christchurch. On the 3rd of April 2018 your effects were delivered by our New Zealand partners. Upon delivery you contacted our office and theirs as you had discovered items were missing – you had 10 wrought iron chairs and we had only packed 5, you had received all the cushions but no sofas (these were never on the packing list). On the 3rd April our New Zealand partner contacted you via email following your contact via email regarding missing items. Our partner advised you the following: Good Morning, Our truck has just returned to the depot. Please find attached a copy of the delivery docs from this morning. When your container was unloaded on arrival to New Zealand we unloaded directly into our container that was bought to your home this morning for delivery. There was no Quarantine inspection ordered upon your goods so nothing came in via our warehouse. On the inventory attached the first row of black ticks are when we checked everything out of the container. The second row of blue ticks are the ticks into your home this morning. Everything has been sighted on both unloading and delivery and there were no extra packaged out-turn from the shipping container that weren't listed on the inventory. There are two couches on the inventory (#'s 9 and 10) which Horis has said were placed in the lounge. The dining chairs listed on the inventory are #'s 73 and 74 based on the inventory each package should have 2 chairs. If there are items missing there is a chance they weren't picked up in Australia, just strange that everything on the inventory is accounted for. On the same day they further advised: Hi Shelley, I referred to not having a carbon copy of the inventory when you said Neil didn’t get left a copy. I said that once the truck got back to the depot I would email a copy of the delivery docs through. We did have a copy of the initial inventory however as that copy doesn’t have the checks from unloading the container or delivery so we needed to check the actual final delivery paperwork. This is why I was advising I was waiting for the truck to get back to the warehouse so I could check the paperwork and discuss with the delivery team. When we booked in the delivery date with Neil I run through our delivery process and how it works in regards to unpack and unwrap. Our delivery crew has advised that he didn’t want anything unwrapped which is why this wasn’t done. I’ve just spoken with Neil and he’s confirmed this. I have offered to send staff back around to do this but he’s happy to carry on as he is. I believe Colleen is looking into the missing items and will be advising outcome of that. She will also be able to advise the process of claiming upon your insurance cover if you have taken this with them. On the 3rd of April we received a further email from Neil with photos of the sofas that didn’t arrive (and were not on the packing list or handed to us). On the 11th April we received an email from you advising the following: Hi Colleen Thanks for your email. I have sent a very detailed email to Will (Bowral Storage Company) as it seems the rest of our belongings weren’t picked up. He had sent me an email saying couches are there and I am waiting to hear back from him re the rest of our belongings. I have in writing that we had 4 modules of furniture and that is what we have been paying for. He has said the sofas were with our outside dining table but that’s a complete lie as we have it. We have cushions for sofas, 3 out of 6 dining chairs. The 3 we have are broken and like I said coffee table glass tops but not the tables. Our turntable we got but broken and cannot be fixed and this is because it wasn’t packed properly as were glasses and some serving plates. We are not happy with Will at all and he is trying to cover himself. I have asked for packing list, yet to receive told me he didn’t have one as he said I didn’t want one. This is untrue as it is standard practice they do this once picked up and stored. Very unprofessional. Please email once you have heard from Will. I too am awaiting a response. I will email you more details later re problems like your company did not repack everything some things were still in bowral packaging boxes. One rug your company packed has had to be burnt as was damp and full of moths. If they had packed it they would have realised, lucky it was not checked by quarantine. I fly back to Sydney end of next week and want all this sorted before I get there. Regards Shelley 4th May our Customer Service Manager reached out to you to advise the process to claim for the damaged items. 11th May Neil sent through the claim documents of which you were claiming damage to 13 items out of the 93 packages sent to New Zealand, in Neil’s email he had advised photos were to follow. 30th May you have written an email of complaint regarding the progress of your claim our response to your email was as follows: Dear Shelley We were surprised to receive your email regarding the lack of progress on your insurance claim. The reason it has not progressed further is that we still appear to be waiting for photos of the damages you are claiming for. Yes, we received the forms within the time limit so that is fine, but Neil was going to follow-up with some photos as the Insurers require them to progress the claim further – please refer his email below. So far they do not appear to have been received so if you would email them to me we can make some progress. Many thanks and regards On the 31st May we received the pictures we had been waiting to receive from you. On the same day our New Zealand partner sent us a concerning email in relation to a phone call received regarding the missing items (which were never on a packing list, never collected by OSS and never given to OSS by your storage company – which you were aware of at this stage) Hi, I’m aware of the items supposedly missing she rung me from Spain literally screaming down the phone at me wanting to know where her missing couches and chairs were, I’d asked her to let me to get back to her once the crew and the truck got back to the depot and she just lost it saying they’re not on the truck so I don’t have to wait for them to get back, she couldn’t quite understand that I needed to check over the paperwork that the crew had with them. She ended up hanging up on me. There was no inspection on these goods so everything came direct out of the shipping container into our container that went to residence for delivery. Nothing came via store. I’ve attached our out-turn report, devann inventory and delivery docs and the email correspondence with Shelley after delivery. On the 6th June we were asked by you to collect outstanding items that your storage company had subsequently located and not given to us on the day of collection. We reached out to them to organise shipment of these items on your behalf, however they were still struggling to locate the missing items. On the 25th July our Sydney Branch Manager was made aware of your shipment issues and the Bowral storage problems you advised to him via email the following: Hi Michael Thank you for your quick response. Yes this has been an absolute total nightmare they have lost misplaced about $10,000 of our belongings. They initially tried to put the blame on you but after going through inventory these things were never picked up. How our sofas got left behind is another question. Could I ask that these be checked before you send them to check that they are in very good condition? There was absolutely nothing wrong with them and they are very good leather sofas. Kind Regards Shelley Caswell 26th July the Bowral storage company delivered two missing sofas to OSS and OSS organised these to be sent to New Zealand for you in the next available groupage container. The Sydney Branch Manager given the situation offered to oversees the receipt and the condition of your sofas as they arrived, once they arrived you were promptly sent photos of the sofas and the following: Hi Shelly, See attached photos of the lounges, they have just arrived in our warehouse (amazingly during hours) As you can see from the photos I wouldn’t say they are in pristine condition, marks here and there and a lot of folding of the leather - I will send through the unmarked photos so you can zoom into the unmarked photos and see for yourself but in this lot I have tried to circle as many as the marks as I could find. There are a few hand prints on them which should come off easily but not knowing the original condition I have tried to find as many marks as possible in the pics. Thanks Michael Again in good faith these were shipped to New Zealand at no cost to you (but a cost of OSS of $700-$800), you were simply asked to cover the destination expenses incurred on arrival (NZD300). During this period there were several exchanges with our insurance team and we had a restorer visit your premise in New Zealand to assess the alleged damage. From this report we organised restoration of several of the items and summarised your claim as follows: Dear Shelley Sorry for the delay I have had a number of phone calls and emails today and have also spent some time in the Warehouse monitoring container movements so not at my desk all the time. Anyway its best to put these things in writing, that way there can be no confusion as to what has been denied or agreed. Having discussed this claim with the Insurers, OSS Sydney and other parties acquainted with your move we advise as follows (in order of your original claim form): PAINTING not covered for mould/mildew but as a goodwill gesture we stand by our offer to either repair it or cash settle at NZ$550. TURNTABLE: not covered for internal electricals/mechanical issues. ZERO SOFA CUSHIONS: Bellamys upholsters attending to and will bill us direct. CAKE MIXER/VARIOUS GLASSES: Not insured. ZERO STATUE BROKEN TAIL: repaired by Portobello and will bill us direct. DINING CHAIRS: repaired by Bellamys and will bill us direct. PLATE/BOWL/CANDLE HOLDERS: Not insured. ZERO PICTURE FRAMES: repaired by Bellamys and will bill us direct. RUG: not insured, pre-existing damage noted, mould etc ZERO All other items were beyond the time limit for claims (30 days from date of delivery, later extended to 30 days from when you received the claim paperwork from us for completion) including the damaged edge to the mirror that has only recently been brought to our attention. If you wish Bellamys can take the mirror to Portobello to see if they can repair it and quote you direct to do so. The above is our final position and agreed after discussions with our Insurers and OSS Management in Sydney. Due to your insurance application only having selective cover (you have only insured certain items and not the entire shipment) there were parts of your claim denied due to this and we are sorry you feel that you have received a satisfactory outcome although we believe given the circumstances and your limited insurance we OSS have come to the party on several aspects of this insurance claim as stated in the above email and done the right thing by yourself as our customer. A further email was sent regarding your claim on the 16th November following a restorer no longer wishing to do the restoration for you so our email to you was our final insurance settlement Hi Shelley Yesterday we were advised that the art restorer in CHCH who quoted to restore your artwork is now overseas and is no longer available to do it nor wishes to do so apparently. That being the case it will be cash settled at NZ$550 which was the mid-point of the quote that was previously provided to us and Steve Bellamy will return it to you unrestored. We have also been advised that your mirror cannot be restored and Steve Bellamy will return that to you too. Attached is the Release Form for the cash settlement part of your claim NZ$550. As a goodwill gesture apart from the NZ$550 above we have absorbed the AUD200 excess that would normally be applied to the final settlement as has been agreed with Michael Dunstan in Sydney. Neil needs to sign the form Shelley but you or anyone else can witness it and it can be emailed back for payment. Please include on the form the bank account details you would like the settlement paid into, either in AUS or NZ. You can ignore the references to routing number and swift codes as they are not required for AUS/NZ bank accounts. But please supply your bank branch’s street address. The address we have for you in CHCH on the attached form should match the address your bank has for you: if your bank has a different address for you, please advise and we will amend the form and resend. Upon receipt of the completed form we will arrange payment. Shelley we feel that the major of issues raised here relate to the storage of your effects with the Storage Company in Bowral. If a comment was made that as you had lived without your effects for 5 years that that somehow diminished their importance to you, that should not have been made, and we unreservedly apologise. We always regret when damages occur however we believe your insurance claim has been processed fairly and in accordance with the policy choices you made. We await the receipt of your completed release form so we can finalise your claim. Regards, OSS WORLD WIDE MOVERSWhat a complete joke!!!!!As per your contract you were to go to our storage and repack everything to be shipped. This has nothing to do with the things that Bowral Removals have lost. This is all abou... Read more
t you not packing our belongings and the things that have broken is because you did not do your job as stated in the contract. Belongings in storage are not packed to be shipped. You seem to have missed out quite a bit. We have never asked to claim on anything that was related to storage this is about our belongings that you never packed that were just taken in the existing packing. Examples are our turntable that was not repacked and then turned in its side therefore breaking it. My kitchenaid which is dented scratched and broken because it was not packed it was just loose in a storage box. Your excuse for that was it was old! I have had that kitchenaid mixer fir years and it was like new in perfect condition without a scratch. I am happy to attach your extremely rude emails stating that we obviously don’t care about our belongings because they were not in our everyday lives while living in NSW? We were living in Europe didn’t even have that right. I have emails stating things were to be repaired your guy came to pick up 4 very large frames of photos of my children that were all badly scratched gevtook them to be repaired they were expensive frames we had done in Sydney Wood with silver he has painted them grey ! Absolutely disgusting I am happy to attach photos they are Completely ruined. There was many frames that were badly scratched because they were not packed. Leather sofa cushions were not wrapped and therefore they had tape all around them that has stripped the colour we were told they were going to take these and dye them that has not been done. Painting we had been told was to be repaired it hasn’t we agree that this painting has mould from storage but if you had done your job correctly and repacked it we would have known before it left. We gave one off statues again worth a lot of money that were broken they have been repaired but you can see where so obviously not the same and certainly not worth the same.There is more My grandmothers platws and cup and saucer broken again not wrapped expensive glasses most broken again not wrapped shall I post photos and lists happy to. Your company has caused me endless stress trying to sort this out from overseas. I have from the beginning said that OSS should be paying for all repairs not insurance because all damages and breakages are simply because you did not do your job and pack our belongings. My complaint has nothing to do with the schedule it’s about you trying to go around and around in circles hoping we will back down. You have broken things that are irreplaceable simple. all you are doing is trying to make excuses. As I said nothing about the schedule or when we paid or how. It is simply you broke and damaged our belongings and there fire you should be replacing and fixing them proper. PLEASE NOTE WE HAVE SHIPPED 2 DIFFERENT CONTAINERS AND BOXES OF OUR BELONGINGS BACK FROM EUROPE THIS YEAR AND IT ALL ARRIVED SAFELY WITHOUT ANY DAMAGE OR BREAKAGE SO FROM THE OTHER SIDE OF THE WORLD ARRIVES SAFELY PERFECTLY PACKED. BUT FROM AUSTRALIA TO NZ NOTHING BUT A NIGHTMARE. YOU DIDNT DO YOUR JOBChris F.OSS World Wide Movers
Hi Shelley,
We understand and empathise with your distress at receiving your effects in poor condition. Even with the best packing and handling your effects can incur some level of damage in transit. ... Read more
In your case, it appears that the majority of the damage was pre-existing. At the time of survey we were concerned with the general state of your effects (after 5 years in storage) and advised you that their condition was poor. This was highlighted to you again at the time of preparing a quote and further reiterated during the move process. The process of identifying what was to be sent and their condition was complicated by your absence at the time of collection. Had you been present you would have been able to witness the condition of your effects and ensure everything you wanted was included. In your absence, the condition was recorded on the packing list and we packed the items presented to us. Examples of noted condition were; rug # 14 soiled and badly worn, mirror # 25 and pictures # 26 scratched and soiled. All items were recorded as packed and wrapped. Cartons would have been checked and repacked as required. The signed delivery documents confirmed the condition and your receipt of all the packed items. Your insurance claim includes items that were fairly clearly damaged prior to collection and packing by us. The photos you supplied of your damaged Kitchen Aid (Kitchen Aid advised that your model claimed was discontinued in 2005) did show a number of scratches. However all of these scratches are significantly corroded suggesting the scratches are not new or related to the transit of your effects. The photos of the damaged Le Cassoulet pot were even further corroded and you were advised the same: The exact dialogue between yourself and our Claims Manager is below: Shelley - Mike sorry missed this one has big chunk out of bottom French brand casserole dish. Mike - Hi Shelley, I cannot see the Insurers accepting that one: it is rusty so that hasn't happened in the most recent move. Shelley - It is not rusty at all it has a big chunk out of it Mike - Sorry Shelley, No. The enamel has been chipped off exposing the cast iron beneath it. We have one at home: I am very familiar with Le Creuset products and even if the enamel is chipped it does not go like that in a matter of months! It has happened a long time ago and in the meantime the iron has oxidised and rusted. Perhaps it happened whilst in storage way before we shipped it but there is no way it would have got to this stage between Feb when we packed it and April when we delivered it. And not even until now in Oct (which is irrelevant as it is now far beyond the date to add extra items). The condition of your sofas was recorded prior to export with multiple abrasions, marks, and scratches. These photos were also supplied to you. If the sofa cushions were in poor condition that is consistent with how your effects were handled whilst in storage with your selected provider. Our relocation consultant, move managers, and packing crew took reasonable steps to advise you of the condition of your effects. Whilst we are making good on your damaged painting, it is also likely that the damage was not actually related to the export of your consignment. There are areas of your move which we could have handled better. Insisting on your presence (or your representative other than the storage company) at origin would have been an obvious starting point. However we believe we have acted fairly and our company has contributed to your claim and shipped your additional effects at our expense. Your claim can be finalised on receipt of your signed release document. RegardsSimilar opinion? Write a review on ieatwords.com.au!
- QLD, Brisbane
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Quality Service from OSS
Our move from our apartment in Auckland to Mackay was seamless and stressfree - largely due to the excellent service we received from OSS Brisbane. Their initial quotation was highly competitive and everyone we dealt with was friendly and professional. Our goods arrived in perfect condition within the time frame we had been given. They kept us informed every step of the way and we would confidently recommend them for an international move. Thank you OSS Brisbane!
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Questions & Answers
bykerboyasked
when am I going to receive my household goods sent to Brisbane on the 4th of November? Robert Wood
1 answer
Chris F.OSS World Wide Movers
Hi Robert,
Your effects are being shipped to the UK via a shared container service and are scheduled to arrive on the 12/02/20. They will be delivered to you shortly after clearing UK Customs.
Regards
OSS World Wide Movers
Veronicaasked
Hi, Sent an E-Mail a few days ago to [email protected] but have not yet received a reply. I was wondering if you had a partnering logistics company in Argentina that I can contact as I will be moving to Sydney early next year and would like a quote.
Thank you for your help!!
1 answer
Chris F.OSS World Wide Movers
Hi Veronica,
Yes we work with a number of companies in Argentina. You could try Lift-Van International, Mercovan Argentina, Transpack, or Universal Cargo. They would all be able to help and would be able to consign your effects to our care.
Regards
OSS World Wide Movers
Chrisasked
Do you provide a service from Adelaide (Barossa) to NZ?
1 answer
Chris F.OSS World Wide Movers
Hi Chris,
Moves out of Adelaide would be managed by our Melbourne office they can be contacted on 03 9799 5800.
Regards
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Chris F.OSS World Wide Movers
Hi Dan,
Thank you for your feedback and we are sorry if you are now waiting on your effects. The transit time you are quoting does seem longer than we would usually expect even if it was a shared con... Read more
tainer service where the timeframe is variable and not guaranteed. So we can investigate further, please can you advise your move reference number or the surname it was booked under.