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VIC, Dandenong South, QLD, Brisbane, NSW, Kings ParkTaringa moveSouth East Queensland, QLD
- QLD, Brisbane
- Verified customer
Stress free pack OOS
OSS packers great professional service was amazed by their efficiency and care give to my belongings. Had never seen such great packing skills when it came to furniture everything totally wrapped and extra care given to avoid damage in transit from Brisbane to Christchurch.
To date the whole experience has been spot on from quote to paperwork and packing. Can’t fault any part of the process
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AntonSouth East Queensland, QLD
- QLD, Brisbane
- Verified customer
The way it should be done - a great example
Testimonial moving Jakarta to Brisbane with Asian Tigers
After selecting out of a few moving companies we chose Asian Tigers as they
seem to have had good reviews. Price wise was very close.
The time after confirmation was done in a proper and good way.
All was made clear on documents and the process.
At the time of packing 4 people came to do the packing in a very professional and clear way. In half a day the 5 m3 was done.
The coordinator was a very experienced person as were the packers....Read more
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- VIC, Dandenong South
- Verified customer
No worries move
Moving overseas from Melbourne was made easy by very good organisation and very friendly staff, including first contact phone conversation. A very good service. Crews on both sides were professional, friendly and very helpful.
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Janine BGreater Melbourne (Outer), VIC
- VIC, Dandenong South
- Verified customer
Made what seemed almost impossible, comparatively easy!
We retired to the opposite side of the world! What started as a wonderful dream, became overwhelming very quickly once we finally got to making it happen. OSS made every step manageable. They moved our whole household from Melbourne, Australia, to rural Florida. Everything arrived intact and on time. Each person we dealt with during the process was ever helpful and understanding. The communication was always good, with every query answered quickly and thoroughly. I have no hesitation in recommending this company to anyone considering a big over...Read more
seas move. I found them by reading good reviews on this site, and wanted to add our praise to the record. I was amazed to unwrap my delicate family heirlooms after having them delivered here, all safe and intact on the other side of the globe, with comparatively minimal effort on my part! Thank you OSS for ensuring we survived our move!Similar opinion? Write a review on ieatwords.com.au!
SerennaGreater Melbourne (Outer), VIC
- 2 reviews
- VIC, Dandenong South
- Verified customer
DO NOT USE THIS COMPANY
I had 12 plastic containers to go from Australia to Canada, only 7 containers were delivered, THEY LOST 5 CRATES and have given up looking for them. That is almost half of my delivery just left somewhere in the world. I should at least be getting a refund seeing as what they delivered was far less than I had paid for! I am REALLY disappointed as it was family momentos that are never going to come back to my family. My warning is : It doesn't matter how cheap their quote is, OSS do not deliver with service and reliability.
3 comments
792409
Chris F.OSS World Wide Movers
Hi Serenna,
Thank you for providing your reference number and we note that your shipment dates back to June 2018. Reviewing your shipment we are confused by your comments as our staff, our records, a... Read more
nd our documentation indicate that the consignment was delivered in full. I have attached the signed copies for your record.Similar opinion? Write a review on ieatwords.com.au!
- NSW, Kings Park
- Verified customer
Disappointing
I had 20 boxes of personal belonging that need to be shipped to Spain, After 3 months the shipping partners they teamed up with told me my belonging arrived in the Spanish ports. I would take another 3 months of me waiting and complaining for me to receive my boxes. When I did they lost 2 of the boxes. They found 1 box a month later and then I had to pay the Spanish authorities importing taxes and I had to go and pick up the box as well. After complaining to OSS that I couldn't because I was assisting my (late) husband with cancer treatment they organised DHL to send me the box after I paid it and they reimburse me the cost . The other box was never found and they pretty much abandoned looking for it.
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Lisa S
- 3 reviews
- 1 like
- VIC, Dandenong South
- Verified customer
shipment took 5 months only to find damaged TV.
What an inefficient company. Firstly was misquoted for our stuff and made to pay extra after goods were picked up in December. Supposed to be shipped 5-10 weeks as they advertise or quote. But was then told that’s an estimate. Kept getting bumped from ship to ship. Then once it arrived in Singapore more delays. Only after numerous emails did we finally get our things. If you don’t have a full containers worth -don’t use this company.
Our TV was damaged due to the incompetence of the packing company. We were promised it will be put in a box. Bu...Read more
1 comment
Chris F.OSS World Wide Movers
Hi Lisa,
Thank you for your feedback and we do apologise that your consignment took longer than we would have liked to have it dispatched. We wanted to ship your effects as early as possible and we u... Read more
nderstand the inconvenience of you not having your effects as correspondingly we incur the expense of storing your effects prior to export, so it is certainly not in our interests for the shipment to be delayed.Similar opinion? Write a review on ieatwords.com.au!
- NSW, Kings Park
- Verified customer
Stress Free Move
We moved a 6 bedroom home from Sydney to Auckland, including 2 cars and one dog. To complicate things, we sold our home 6 months prior to departure and moved to a smaller home in Sydney before departing Sydney for Auckland. OSS split the contents, stored most of it and moved the remainder to the temporary Sydney home for us. They then came back 6 months later, moved us out of the temporary home, aggregated all of our contents and shipped them to NZ for us. The packing and moving crews in Sydney were great people and did a good job for us. ...Read more
OSS hit all of their time frames in Sydney and no damage was done to the homes. We arrived in Auckland very close to Xmas and the Auckland team weren't as good as hitting their time frames and we had a bit of damage but the insurance recovery process was very professional and effortless.Similar opinion? Write a review on ieatwords.com.au!
- QLD, Brisbane
- Verified customer
Excellent service
Moved from a 4 bed house in Cleveland, Queensland to Europe (Netherlands). Everything was very well organized. Two pleasant guys came to pack everything; they did a great job. All my belongings were well protected and treated with respect. On the other end everything came out of the container intact. This is the 4th time I have moved from Australia to Europe or the other way, and this was the first time there were no issues with breakage, lost items or trouble with customs. No problems at all, and all that for a competitive price. Totally happy.
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K.K-AVictoria
- VIC, Dandenong South
- Verified customer
Fantastic Service!
This was a five bedroom house move with two living areas over a very long distance - Melbourne, Australia to Accra, Ghana. Everything worked according to plan and communication was great both from Australia and Ghana.
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Liz
- 2 reviews
- QLD, Brisbane
- Verified customer
Very professional
International move between the Gold Coast and Scotland was handled very professionally by all members of the team. Would have no hesitation in recommending or using this company’s services again.
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- NSW, Kings Park
- Verified customer
10/10 from Start too Finish
Moved 2 different Consignments with OSS from Sydney too New Zealand over the last 2 Years, in a nutshell they were both as perfect as you can get.
Right from the initial contact, the on going communication, the estimates, the on time arrival too pack goods, the WAY your goods are professionally internationally Wrapped bye experienced staff, the careful loading of your goods and the way they leave everything tidy when leaving.
My goods arrived today in Nz not 1 Scratch on ANY of my goods that were wrapped bye the OSS team, everything arrived safely all accounted for, 100% would recommend too anyone who’s wanting a professional, reliable, honest and ongoing informative company Jessica and the team there @ OSS are fantastic.
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- VIC, Dandenong South
- Verified customer
Great first impression but started to go downhill after goods taken away.
We have moved internationally a few times due to work so we got a few high quality companies to quote. OSS lady was very good and sold her company well in Melbourne.
Quote came in $1500 cheaper than most with another company only $200 more.
We needed a 40ft container and had sole use.
We were fully honest about volume and had a 3x2 cubic metre storage unit to be added though prior to packing day we had got rid of half that to charity.
We were told packing a 40ft container would be done in one day, internationally wrapped too and as all other ...Read more
4 comments
Chris F.OSS World Wide Movers
Hi Phil,
Thank you for your feedback and we do regret that you have experienced some issues with your relocation. It is positive that some aspects of the move went well but we will try to address those aspects that have not. ... Read more
On reviewing your file, I can see your effects were surveyed on the 11/12/18 for relocation to Exeter in the UK and a quotation was submitted to you on the 13/12/18. The quotation was based on your advice as to the effects that were to be relocated and consequently a survey list was produced and submitted to you along with our quotation. This is an important part of the process as we ask that you review the inventory for accuracy and highlight any omissions. Experience has told us that if the list of items is correct and accurate it is very difficult to later run into a point of dispute. It appears that the move progressed smoothly through to the point of packing. Our expectation of what was required at the time of packing was outlined in the inventory produced, that being 144 items as listed plus approximately 3 cubic metres of effects said to be in a storage unit that was not sighted. Your advice was that some items in the storage unit would be disposed of and the balance would be placed in your garage for packing. This is important, the time and resources required to pack and prepare your effects is calculated based on the list of items supplied to you. If we were estimating less time than other providers it is a clue that there may be some variance in the information conveyed to the movers who quoted. The consignment was estimated at 144 items plus the 3 cubic metres in a storage unit and you were quoted for these items to be sent via a sole use 40ft container. A 40ft sole use container means that only your effects will be placed in that 40ft container, what it does not mean is that the cost of sending a 40ft container fully loaded is the same as the cost of sending a 40ft container two thirds full. The reason for this is that packing, handling, labelling, numbering and loading additional volume requires additional packing materials, manpower, and time, time not factored into that days scheduling. The day following uplift everything still appeared on track and you sent the following very nice email to our office: Hi, I just wanted to pass on my thanks to you and praise the team who packed and loaded our belongings yesterday. After three international moves previously and the negative impact they had on us we were nervous for our fourth packing date so much so that my wife spent the day being anywhere but at home. When the truck arrived and we saw it was only a 20' I panicked and thought no wonder they think they can do it in a day but that lad who introduced himself (beard I think) put my mind at ease and told me the second 20' is arriving shortly. Well the packing was seamless by your team. They were professional and efficient and even by midday I knew they'd be finished before 5pm. The packing of furniture was some of the best I'd seen. Thanks for the move. Kind regards Phil Johnson The first issue appeared when following uplift we advised you that the volume of your effects was much more than you had been quoted for. The surveyed inventory had been 144 items plus the 3cbm of effects in your storage unit, whereas the final packed inventory had 290 items. This equated to an extra 12 cubic metres of effects or a 30 percent increase the volume and 100% increase in the package numbers that required packing, handling, and transportation. It appeared to us that there were considerably more items in your storage unit than had been initially conveyed. This can happen often innocently in the hustle and bustle of planning a move overseas. Obviously this creates an issue for all parties and we completely understand your reaction at unwanted additional charges. The reality though is that additional items incur additional costs to be included in the shipment and the simple fact is there were considerably more volume and items than anticipated or quoted for. Initially we confirmed the additional volume and invoiced you based on a revised quotation of A$12,610 for 51 cubic metres, a 30% increase in volume and a 13% increase in cost. On receipt of your response and listening to your concern that this was more than you had initially been quoted by other companies those proposals received were reviewed. What was apparent was that the alternative quotes you received were all based on different volumes and had different charges. The volume of your collected shipment was 51m3 which is 1m3 more that the highest quote you received being 50m3 @ $12,770.00. The revised quote from OSS supplied following the increase was $12,610.00 for 51m3 which is still comparable with the other quote you received. Despite our quote outlining that we had based it on the attached list of inspected items together with the fact the list was provided to you with the quote, we understood that you were in a difficult situation and we wanted to resolve the situation as fairly as possible to everybody given that we had already uplifted your effects and you have left the country. Based on this OSS absorbed 50% the additional charges for the increase in volume which meant even allowing for the increase your move with OSS was still more competitive than the other quotation received. This was then agreed by all parties and finalised. In relation to your other comments. The haulage of shipping containers from the wharf to residence in the UK is controlled by the shipping lines not individual moving companies. So the truck you refer to was not our partners. Our partners who are FAIM FIDI accredited have their quality system including their fleet management monitored and audited by Ernest & Young on a regular basis. Paul and the team that packed your effects are permanent contractors to OSS. This is a mutually beneficial arrangement that allows additional flexibility to clients that otherwise would not exist. The majority of staff at OSS, upward of 90 percent are direct permanent employees. The permanent contractors we have are tried and tested long term relationships. Your final comment in relation to communication is somewhat confusing as there is a volume of communication on file and advice and responses always appear to have been prompt. I understand our team is reviewing your comments with our UK partners in your last email to us and will respond accordingly. We do not like to hear of any consignments arriving with transit damage and can appreciate your concern. Your effects have travelled a long distance and your comments that some items in your opinion were excessively wrapped may well mean the goods avoided a potentially worse outcome. We note your intention to lodge a claim and if you need any information to support your claim please let us know. Regards OSS World Wide MoversThere are a few issues that still needed to be addressed. Why did Paul and the team state quite clearly that what we had on the day was what they expected and were aware of.
I had a 3 cubic metre st... Read more
orage unit half filled and I culled over 1.5 cubic metres to charity thus your quote measurements were well below. Reminds me of corporate tenders, undercut others but end up charging more once you are awarded the contract.Chris F.OSS World Wide Movers
Hi Phil,
Thank you for your comments. It isn't uncommon for items to change between survey and uplift as people finalise in their own minds what is being shipped and it isn't necessarily a problem. ... Read more
Our packing team would no doubt have been referring to the listed items in your home from the survey list, which did not vary. The storage unit items appear to be where the volume fluctuated..Similar opinion? Write a review on ieatwords.com.au!
- VIC, Dandenong South
- Verified customer
OSS World Wide Movers - Right Choice
I moved my stuff from oversea and their teams are so organize . I have most updated information by email and phone call. I did have details updated information when vessel arrived Melbourne until delivery to my door step . Their crew from office to delivery team are just fantastic. Great job and well done, especially the delivery crew, they handle our piano well . Really appreciate for their professional service. Thank you very very much !!
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- QLD, Brisbane
- Verified customer
Excellent Service
OSS has provided me an excellent service with my effects that was shipped from NZ to Brisbane. All the information was correct and the time frame given was accurate.
The team that delivered my effects was very efficient and helpful.
Thank you
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- VIC, Dandenong South
- Verified customer
A great alternative to regular air or sea freight
I only required the transportation of corporate gifts, purchased from a vendor in the UK, to my head office in North Geelong, Australia, as air freight was exorbitant, and other sea freight companies also very expensive, so a move/relocation company became my most cost effective option to get my gifts from A to B. OSS handled the arrival and delivery of my goods in Australia, with Rosie being my point of contact. I was always kept informed and Rosie's customer service was prompt and friendly, which I really appreciated. I wasn't at my office...Read more
the day of the delivery but my staff said that the delivery guys were great. There is a bit of paperwork involved but Rosie was always helpful and patient so it became a straightforward process. I would definitely look at using OSS again should the need arise. Keep up the great work!Similar opinion? Write a review on ieatwords.com.au!
- QLD, Brisbane
- Verified customer
A+ Service from beginning to end
I would have no hesitation in recommending OSS for any international move. From the initial survey if what needed to be uplifted with Craig, to the communication with Amy, the actual uplift with Sam and Fii. The service was impeccable.
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KennySouth East Queensland, QLD
- 3 reviews
- 1 like
- QLD, Brisbane
- Verified customer
Top class professionalism with clear communication
OSS was the agent in Brisbane handling our shipment from NZ. From first contact with Kim through to delivery we had clear communication all the way with efficiency and professionalism from everyone. Kim was always prompt in returning emails or phone calls.
Although the shipment was held up with customs for 2 weeks before being examined we were always being informed of its progress. Very happy with the delivery guys they did a top job. All goods were in tact and accounted for, [searched boxes were repacked correctly by customs].
Great job happy to recommend to others.
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Shane FoxHunter Region, NSW
- NSW, Kings Park
- Verified customer
The best moving experience you can have
We are moving from Newcastle to Singapore, OSS were so professional and helpful right from the first call. Their team who travelled up and packed everything were amazing. Recommend it!!
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Teresa GSouth East Queensland, QLD
- QLD, Brisbane
- Verified customer
Excellent communication and service.
I had originally planned to move overseas but had a last minute change of plans. OSS were able to accommodate the re-directing of my belongings as requested and were very pleasant to deal with all the way. My goods were delivered on the designated day and at the expected time. There were no breakages or damaged goods and it was such a relief to have everything unpacked by OSS staff.
I would happily recommend this company for your next move.
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Questions & Answers
bykerboyasked
when am I going to receive my household goods sent to Brisbane on the 4th of November? Robert Wood
1 answer
Chris F.OSS World Wide Movers
Hi Robert,
Your effects are being shipped to the UK via a shared container service and are scheduled to arrive on the 12/02/20. They will be delivered to you shortly after clearing UK Customs.
Regards
OSS World Wide Movers
Veronicaasked
Hi, Sent an E-Mail a few days ago to [email protected] but have not yet received a reply. I was wondering if you had a partnering logistics company in Argentina that I can contact as I will be moving to Sydney early next year and would like a quote.
Thank you for your help!!
1 answer
Chris F.OSS World Wide Movers
Hi Veronica,
Yes we work with a number of companies in Argentina. You could try Lift-Van International, Mercovan Argentina, Transpack, or Universal Cargo. They would all be able to help and would be able to consign your effects to our care.
Regards
OSS World Wide Movers
Chrisasked
Do you provide a service from Adelaide (Barossa) to NZ?
1 answer
Chris F.OSS World Wide Movers
Hi Chris,
Moves out of Adelaide would be managed by our Melbourne office they can be contacted on 03 9799 5800.
Regards
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Chris F.OSS World Wide Movers
Hi Serenna,
To enable us to follow up on your comments please could you confirm your surname or shipment reference number.... Read more
Regards