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VIC, Dandenong South, QLD, Brisbane, NSW, Kings ParkJevon KSydney, NSW
- 2 reviews
- NSW, Kings Park
- Verified customer
Very good.
Moved a 3 bedroom townhouse from Sydney, NSW to Wellington, NZ. Overall, the move was very professional. I would use them again. The only anomalies were a lack of communication as the move date approached, and a surprise 'handling' fee from the NZ movers that seemed to be about the cost of a local move. But everything arrived - nothing missing or broken. That's worth 4 stars alone.
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AliRichmond-Tweed, NSW
- QLD, Brisbane
- Verified customer
Great service
We relocated back to Australia from LA. From the first communication with OSS in the US to delivery everything was seamless. Delivery arrived when they said it would and all of my questions were answered promptly.
The team who unpacked our belongings were lovely and very thorough.
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- NSW, Kings Park
- Verified customer
Absolute Shambles, Real Let Down - Definitely use another shipper
Moved a three bedrooms of a five bed house from Sydney NSW to Auckland NZ. Our items only arrived from the UK five weeks beforehand, so about a third was still in the boxes and had not been unpacked. However, the rep came and totally over estimated the move in the first instance, so we had to negotiate though that. At the initial visit (29/07/2019), we advised the rep numerous times that we needed to have our items delivered no later than the 2nd of September as we have family (my mother- 81, sister-in-law - 55, nephew - 21) arriving from the U...Read more
K on the 3rd. She confirmed that it would not be a problem each time that we asked if it could be done. However, they told us that they would need to pick up on the 1st and 2nd of August, which we agreed to as long as it was going to be delivered on time. Long story short, the container didn't arrive until the 5th of September, we are out of pocket by $3000 as we needed beds, bedding, something to site on, cook with, drink from, you know, the basic household items, we were lied to about the ship movement and delivery dates by NZ Movers and by OSS, and when we've complained to them and escalated it to Michael Dunstan - Sydney Branch Manager, who committed to look into the problems we had and feedback to us two weeks ago, but hadn't bothered. Once they've got your cash, they no longer want to communicate with you, which is evident from their responses on this site.
6 comments
819310 there are specific things that I’ve asked you Branch Manager to come back on, which he has not:
As you customer, I’d like you to respond to the following:... Read more
When did our items/container leave your possession, bearing in mind that it was picked up on the 2nd of August and we had guarantees that it would be in the next ship out, which would have been the 10th? At what date where you made aware of the delay? Why were we not informed about the delay? Why, given the evident rising frustrations, were we not kept updated? Why, given that you were fully aware of what was going on, did you not feel the need to pick up the phone and speak to your customer (us)? How are we going to be compensated for the stress, anxiety and additional expense due to this issue?
Chris F.OSS World Wide Movers
Hi Dave,
Thank you for clarification of your shipment reference number. ... Read more
Having reviewed your shipment I can understand your frustration given your family situation. However we do feel that the criticism of OSS is somewhat unjustified as the source of the delay was entirely at the hands of the shipping line and your consignment was still delivered to you at the earliest opportunity and within 5 weeks of the initial packing date. Your consignment was surveyed 22/07/19, packed and uplifted on the 02/08/19, loaded at our warehouse 06/08/19, transported to the wharf on the 07/08/19, and departed on the 10/08/19. These dates were exactly as promised and without delay. You accepted our quotation based on us shipping your effects at the earliest opportunity via a shared container service and this was done. You were advised on the 05/08/19 of the container number your effects were loaded into, the expected departure date (ETD) 10/08/19, the expected arrival date (ETA) 21/08/19 and that clearance and delivery following ETA would take a further 7-10 days. On the 14/08/19 the shipping line advised us of a slight change in routing but did not advise of an amended ETA. The container did not arrive into the port in Auckland on 28/8/19 much later than originally planned and advised to us. Normally the shipping line would send out automated emails when there are expected delays into the ports but on this occasion no notifications were received regarding the extended late arrival only the change as mentioned above. Normal transit times were outlined by us multiple times during the quotation process, along the following lines: Shipping Details: The standard transit time for a sole use container service to New Zealand is approximately 3 to 5 weeks door to door. Please note estimates are given without guarantee and subject to change without prior notice by the shipping line. Once you have firm service dates we will be happy to present you with sailing schedules for your selection. We regret if you had interpreted the information that we supplied to you as meaning your effects would be available to you on the 21/08/19. This was never going to be the case and this date represented the expected arrival date of your effects into port into New Zealand. Following arrival the effects needed to be cleared through NZ Customs & Quarantine so final delivery was always going to take a further week to 10 days depending on the Customs and Quarantine/MPI clearances timeframe. We do apologise for any gaps in communication, some information provided by shipping lines is ambiguous and we are often in the same situation as you awaiting updates from not just shipping lines, but customs, and quarantine departments as well. We are conscious of this potential frustration and do what we can to expedite the process. This is not always visible but it is what occurs behind the scenes. Despite the delayed arrival of the vessel of 1 week, overall as mentioned earlier, the door to door transit time was less than 5 weeks and within the time frame we indicated in our quote. We shipped the goods when we said we would on the vessel we indicated. Naturally we are not happy if the vessel delay resulted in some discomfort to your family but we feel we fulfilled our undertaking and whilst the understand your frustration at the vessel delay resulting in a slightly delayed delivery, this was something somewhat beyond our control. RegardsSimilar opinion? Write a review on ieatwords.com.au!
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Steve
- 2 reviews
- NSW, Kings Park
- Verified customer
Efficient and professional crew, decent transit time
The crew for packing and unload the boxes were professional and efficient. Transit time door-to-door was around 4 month (expected).
Communication prior to departure was good - weekly emails. Once it was on the ship communication dropped off. Staff responds to status update requests quickly so it wasn't a huge issue.
Recommended.
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JeriSouth East Queensland, QLD
- QLD, Brisbane
- Verified customer
Very Impressed!
Moved about 20 boxes from Brisbane, Qld, to Sweden. Staff were efficient, informative, flexible and friendly on both sides of the move, the price was extremely competitive, the timing was as expected, and everything was packed up for us in Brisbane and then delivered right into our home in Sweden. Not a thing was damaged, even though we moved lots of delicate glass and other fragile objects. I highly recommend OSS WWM!
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chazzaiGreater Melbourne (Inner), VIC
- VIC, Dandenong South
- Verified customer
Every unscathed and excellent communication
Small apartment move with no furniture but a lot of fragile items including glass and precious ceramics. Moved from Boston to Melbourne, with everything taking as long as expected. Excellent communication (from Aus and USA agents) in the preparation and whilst the shipment was enroute.
Very courteous and efficient movers.
But all that really matters is that everything arrived completely unscathed.
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- VIC, Dandenong South
- Verified customer
Seamless move from Melbourne to the Netherlands
Our move was a return back home to the Netherlands after a seven year tour of work assignments through several countries. It was a full house move, which eventually filled a little more than a 6m container. I selected OSS initially because they were the most competitive regarding price, but my commendation is really about the service I received. The presales consultation with Jacinta left my wife feeling very positive, the removalists were energetic and careful in packing up the house, and the aftersales service from Melinda and Mike was simply...Read more
excellent - we did have a couple of issues to be dealt with, and in every case the response from them was prompt, fair and professional. Our experience was excellent and I highly recommend this company.Similar opinion? Write a review on ieatwords.com.au!
NeilGreater Melbourne (Outer), VIC
- VIC, Dandenong South
- Verified customer
Awesome moving company! Would not use any other company.
20' and a second 40' container including a car.
From Dandenong to France
The move was fully on time as promised.
The staff were all very professional both ends, wonderful, extremely helpful.
Thank you for making the move less stressful than it was.
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EmilieSydney, NSW
- NSW, Kings Park
- Verified customer
Efficient stress free move
Really good organisation for the delivery.
The date was picked by me quite in advance the movers confirmed the day before and showed up on time.
Everything was perfectly handle and stress free.
100% would recommend too anyone who’s wanting a professional, reliable, honest and ongoing informative company Felicity and the team there @ OSS are fantastic.
Thank you!
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PeterGreater Melbourne (Metropolitan), VIC
- VIC, Dandenong South
- Verified customer
Efficient, trouble free & professional service
OSS handled the Australian part of an apartment size shipment from Italy. Handled all the necessary Govt clearances and delivery, including unpacking. Very professional firm. The moving crew were fast, careful with our goods and took away all packing materials. Recommended.
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SharonSouth East Queensland, QLD
- QLD, Brisbane
- Verified customer
Excellent Customer Care, I definitely wouldn't hesitate in using OSS Worldwide Movers again
Sent 13 boxes of personal items from Gold Coast to Derbyshire. I was very hesitant in choosing a shipping company as I had read lots of horror stories on various review sites. I wanted to find the best price but not go with the cheapest if it was false economy. I relayed my fears to Kim at the Brisbane office who was honest and explained various reasons why there could be delays/damage. It was a very transparent transaction and communication from start to finish has been excellent, I have been able to phone and speak to the office staff anyti...Read more
me which was important aftercare to me once my shipment had left my home. Staff who came to pick up were on time, polite and quick. I received regular email updates when my items had sailed and the name of the ship they were on. If there was going to be a problem, I am confident Kim and the staff would have advised and sorted it out for me. Everything worked like clockwork and I would not hesitate in choosing this company again in the future.Similar opinion? Write a review on ieatwords.com.au!
Wolf M.Greater Melbourne (Inner), VIC
- VIC, Dandenong South
- Verified customer
Recommended Freight Co.
Shipped my personal goods from Singapore, and found the team here to be very well organized, prompt and kept me in the loop throughout the whole process, highly recommend this freight company
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Leeanne B.South East Queensland, QLD
- QLD, Brisbane
- Verified customer
Top move no stress and great staff
We had a move from overseas to the Gold Coast and we found OSS to be very efficient and professional from their customer service team to the delivery and unpacking staff. Nothing was a hassle and we were kept up to date each step of the move.
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HayleyGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
- VIC, Dandenong South
- Verified customer
Awesome moving company!
We moved a 2-bedroom apartment but no large furniture objects from Melbourne to Auckland. The whole process was amazing from in-house consultants to packers and movers and the friendly staff in the office who were in contact with regular updates. The only downfall maybe was that it took about 7 weeks door to door but it didn’t bother us as it fit our schedule perfectly.
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- QLD, Brisbane
- Verified customer
Great job from start to finish
Anglo Pacific in Scotland packed and sent 49 boxes of inherited effects from Scotland by sea to Brisbane. The team at OSS at the Port of Brisbane dealt professionally with me from start to finish. In particular Jacqui helped me through a paperwork problem of my making.
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Shelley BeerMid North Coast, NSW
- OSS World Wide Movers
- Verified customer
So efficient without loss of care
We shipped 2 cubic metres of household items from Australia to France . It was delivered to our destination without one single breakage- including crystal champagne glasses! Every item was repacked efficiently and for very little cost . The Liaison person was exceptional in ensuring our move was co-ordinated efficiently at Christmas time when other businesses were shutting down, OSS was ever helpful . Their estimate of time was accurate. They arranged the customs agent at the other end, Sander Schmidt was just as communicative and efficient . We were so pleased everything went like clockwork. I cant praise OSS enough. A complete package for overseas logistics ..
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Garfield
- 3 reviews
- 2 likes
- QLD, Brisbane
- Verified customer
Moved from Aus to NZ
We moved a two bedroom apartment. Everthing started out really good. Packers turned up, only two instead of three. My husband and I helped them by packing and taking boxes down to truck. Property arrived in NZ on the 11 April 2022. When I rang NZ Movers in NZ about delivery I was told it would be at least two to three weeks. Really? Said they were busy and short staffed. When we finally got our property on the 6th May 2022 the guy unpacking were ok but I new something was going on as they waited until I wasn't around before unpacking the large ...Read more
items. When I came back they had unpacked the fridge/freezer, washing machine, Bookcase and when I saw them they all had water damage. Other damage was broken containers, photo frames and other minor thing. As you can imagine I went off. Fridge didn't work, washing machine made strange noises. Then I found a box of books which had water damage and the books inside had gone mouldy. I real mission doing insurance claim as they didn't want to pay out the full cost of the fridge because they said I didn't have electrical insurance. All the damage was their fault as I think our property was left out in the rain. Very poor. I would not recommend these people or their third party movers.2 comments
Chris F.OSS World Wide Movers
Hi Garfield,
Thank you for your feedback and we can understand your concerns. Please can you advise your surname or reference so we can investigate further. ... Read more
RegardsReference 800801
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Taringa moveSouth East Queensland, QLD
- QLD, Brisbane
- Verified customer
Stress free pack OOS
OSS packers great professional service was amazed by their efficiency and care give to my belongings. Had never seen such great packing skills when it came to furniture everything totally wrapped and extra care given to avoid damage in transit from Brisbane to Christchurch.
To date the whole experience has been spot on from quote to paperwork and packing. Can’t fault any part of the process
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AntonSouth East Queensland, QLD
- QLD, Brisbane
- Verified customer
The way it should be done - a great example
Testimonial moving Jakarta to Brisbane with Asian Tigers
After selecting out of a few moving companies we chose Asian Tigers as they
seem to have had good reviews. Price wise was very close.
The time after confirmation was done in a proper and good way.
All was made clear on documents and the process.
At the time of packing 4 people came to do the packing in a very professional and clear way. In half a day the 5 m3 was done.
The coordinator was a very experienced person as were the packers....Read more
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- VIC, Dandenong South
- Verified customer
No worries move
Moving overseas from Melbourne was made easy by very good organisation and very friendly staff, including first contact phone conversation. A very good service. Crews on both sides were professional, friendly and very helpful.
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Questions & Answers
bykerboyasked
when am I going to receive my household goods sent to Brisbane on the 4th of November? Robert Wood
1 answer
Chris F.OSS World Wide Movers
Hi Robert,
Your effects are being shipped to the UK via a shared container service and are scheduled to arrive on the 12/02/20. They will be delivered to you shortly after clearing UK Customs.
Regards
OSS World Wide Movers
Veronicaasked
Hi, Sent an E-Mail a few days ago to [email protected] but have not yet received a reply. I was wondering if you had a partnering logistics company in Argentina that I can contact as I will be moving to Sydney early next year and would like a quote.
Thank you for your help!!
1 answer
Chris F.OSS World Wide Movers
Hi Veronica,
Yes we work with a number of companies in Argentina. You could try Lift-Van International, Mercovan Argentina, Transpack, or Universal Cargo. They would all be able to help and would be able to consign your effects to our care.
Regards
OSS World Wide Movers
Chrisasked
Do you provide a service from Adelaide (Barossa) to NZ?
1 answer
Chris F.OSS World Wide Movers
Hi Chris,
Moves out of Adelaide would be managed by our Melbourne office they can be contacted on 03 9799 5800.
Regards
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Chris F.OSS World Wide Movers
Hi Dave,
I am sorry your experience has not been as positive as we would have liked. Please could you advise your shipment reference number so we can investigate further. ... Read more
Regards OSS World Wide Movers