Ouffer (page 5 of 10)

I bought 5 X $99 6 hour fishing charter voucher. After I bought these vouchers I found it very difficult to book with the company. I am now running out of time and gratefully the company has extended my vouchers. The issue I have with Ouffer is that they don't have contact details other than an email address that when you write sends an automate email back saying they will get to my email.Well Ouffer you have not!, when you buy these vouchers you then have to find a time that is convenient to you and the company. If you cannot good luck getti...

Bought laser treatment voucher for 10 sessions. Have had to launch a payment dispute through paypal now i'm told they had technical difficulties. Funny the difficulties didn't impact on being able to take my money but still no voucher. Never again. I see i'm
Not the only one

Bought voucher, called the business and they kept dragging us with appointment till the time voucher expired. We lost money.

Unfortunately there was a holdup with the supply of this product but Roula in Customer Service followed this through and kept me up-to-date with the movement of my purchase. Thank you Roula!

So much for instant voucher. Pfft Bought and paid immediately for restaurant voucher to be used tonight. Yep you guessed it. No receipt and nothing showing in my ouffers. Sure you can email them but may not get a reply for 24 hours. Too late. Not even sure that the replies come from Australia as the time given from them is 6.33 am and it is pm here. NOT HAPPY.

I just purchased a "Delight Your Sweet Tooth with a Three Hour Hands-on Chocolate Making and Tasting Workshop for $49. I found out that this workshop was no longer available, fully booked means you should stop advertising if this is no longer available. I have sent an email to [email protected] and I hope the process of refund will be fast.

Charged but goods not received. Have emailed but no response . Have contacted bank . Have never had issues with other online shops or offers but probably not use this site again

I recently purchased a restaurant voucher and had problems booking the 'restaurant'. Firstly they did not answer their phone and secondly they would not accept voucher.
I tried to contact Ouffer for 2 weeks on their phone number of 8093 3888 which I had difficulty finding, but cannot get through. The recorded message says:
Press 1 for Customer Service - line gets disconnected
Press 2 to Feature your Business - recorded messages to leave a message and James will get
...

Having ordered 2 photo keepers which never arrived, I found communication with these people shocking! When you phone, you are blocked from speaking to anyone, and told to email. When you email your details, there are only responses until you ask for your items, or a refund .. then SILENCE! I will never shop with them again!

I purchased a back restraint which ripped when trying it on, I was so disappointed, I just wanted a full refund.

So I emailed Ouffer and explained my situation, they were very understanding and credit me my full refund.

I was very happy and impressed with their speed and level of service.

I am still waiting for the goods ordered these are gifts promised for graduation and birthdays. It is very disappointing not to receive them at all.

I purchased Lipo slim offer only to find they had not advised all the information as to "cancer or possible" could or may be caused by the treatment PRIOR to booking and now Ouffer flatly refuse to provide a Tax invoice or refund as I do not want to take the chance and the salon expects you to sign away any responsibility .. I will never use their coupons as NO responsibilty is taken other the TAKE your money

From another beauty offer
Regardless of these remarks, if you finally do proceed to LipoLight, you should be a good candidate for t...

I ordered some perfume and it never arrived. Have emailed them four times now (twice on their website and twice on email) and they're not getting back to me. I will be taking this up with the bank to get my charges reversed as well as taking this to the fair trading act!
From what I've seen you shouldn't buy any goods from these guys. Completely unreliable and when contacted, completely unresponsive. No explanations or apologies offered. Waste of time and money!

The lack of action and communication. Oh yeh and not giving me the goods that i paid for!!!

I purchased a hand bag which was advertised as "genuine leather". The handbag, which is made in China, has arrived and it is clearly vinyl/PU. I have taken it to a leather retail chain (Siroccio) who confirmed this. I contacted the online retailer Ouffer straight away and asked for a refund as it was not genuine leather as advertised. The bag is also faulty - the handle came off on one side, the bow is lopsided and the buckle to close the bag is not covered on the inside leaving sharp metal corners. After a week of emails they have only agreed ...

I bought 2 vouchers $35.00 each through ouffer for car washes valued at $165.00 each . The car wash and service I received was dreadful. It was less than a basic wash which took less than 20 minutes to complete . when I pointed out the value of the voucher to the manager he advised that the advertised value promoted by ouffer was not the true value and told me if I was not happy with the car wash to complain to them. After a number of emails where I questioned Ouffer about falsely advertising and requesting a refund I received the f...

I would recommend Milton Latin Beauty services to all my friends, very helpful staff and personalised treatments. They often get quite busy so don't be disappointed if you can get your phone call answered straight away, just try again later or leave a message. I had that experience a couple of times but did get through.

Once you signed up for this doggy company. Do not expected to unsubscribe from it...When a company acting unprofessionally, do not expect any services and quality goods.you get nothing but junks!!!!!! ..all their emails can now be forward to my junk mails.!!! bye bye outffer!

The business has closed down so I was unable to redeem my vouchers. I have emailed ouffer support and I'm still waiting for a reply. What a surprise! What a dodgy company, I wouldn't ever purchase another deal from them even if my life depended on it. They are the first dodgy experience I've had. I have had excellent dealings with our deal though, and they even have a help desk. Take a good look at the large number of customer complaints they far outweigh the positive. Someone should expose ouffer on a current affair to warn consumers, and also lodge complaints with consumer affairs.

Can't redeem vouchers

Bought a deal from the company (they have several different brands like "deals" ). The supplier went bankrupt and I was entitled to an automatic refund or so I thought. Instead the COO of the company offered me a 5% of the cost for the voucher as compensation instead. Completely disgusted, i asked for full amount to be returned and was basically told to take them to court if I wanted to get my money back.

Service, flaky terms of service designed to screw you

I have had only good experiences when purchasing from Ouffer. Their deals are excellent. I only had one issue which was not Ouffers fault and they refunded me immediately. They always respond very quickly and they have an excellent support team. Their site is also user friendly. Best deal site in my opinion.

I want to put in a good word for Ouffer because just after Christmas I bought their 4 in 1 summer dress for $19 as a birthday present for a family member interstate. Delivery time was 3-5 weeks due to being international post and I have been told that the product did arrive in time for the person's birthday, in fact it was early and the person loves the dress. So thanks heaps Ouffer!
Cheap price, reliable delivery

I'd really tried to like Ouffer. Who would not want great discounts? However, after trying several deals - from restaurants to spas to car washes, I am dropping these guys as just too difficult to deal with. With the one exception of MuMu restaurant (which was wonderful), it's generally difficult to get bookings, or the vouchers cleared with staff who simply don't know what its all about. As a result, I've had several offers expire before I could use them. I've given up trying to get support from Ouffer: in short, it's very, very poor.
Not much
Over subscribe on vouchers, frequently difficult (or confusing) to get vouchers accepted.

I bought a set of water bottle and jug from this website and the product quality was so poor they cannot be used at all! The lid could not close the bottle properly and it is made of extremely cheap material. They charged me $59 for it and I honestly think it is worth less than $5! Extremely disappointing! I have removed myself from the website ever since!

Dodgy product

Hi,

I ordered a pair of shoes for my boyfriend for $79.95 (with $10 shipping fee) and waited for more than a month but still haven't received it. Then I emailed to their customer service, they said it would take few more days and the item would come before 18th December.

But right on that night, the other customer service girl - [Personal Name Removed] email me and said they can't send it and suggest me a same amount of credit to buy other things on their website. I was very angry and said no, I want refund. But guess what, they only ref...

I order 2 things through these guys, 6weeks ago - with more than enough time for Christmas and here we are on Christmas eve and guess what???
No goods
I've asked repeatedly for the goods, a delivery number, anything and all I get is, please allow 72hours and contact us if its still not delivered!
Come on ouffer! Lift your game!