OzSale Questions & Answers (page 4 of 32)

Hi Gloria, thank you for your message.

To return a product, please visit My Returns via your Account and lodge a Returns Request. Alternatively, please click here: http://www.ozsale.com.au/MyAccount.aspx#myreturns

Please remember to accurately state the reason for your return so that our team can action your request accordingly. Once your request has been reviewed, a member of our Returns Team will email you directly with further information on how to return.

Hi Rita, thank you for your message. Appreciate if you could reply with the order number for me to check and investigate this for you. Awaiting for your reply .

Hi Joseph, thank you for your message.
To return a product, please visit My Returns via your Account and lodge a Returns Request. Alternatively, please click here: http://www.ozsale.com.au/MyAccount.aspx#myreturns
Please remember to accurately state the reason for your return so that our team can action your request accordingly.

Hi Harum, I am sorry to hear that, your order has been cancelled.
I can assist to check on this for you. Please revert back with your order number. Thank you.

Hello Emma, Thank you for writing to us here regarding your delayed order. I'm sorry to hear that you're without your parcel. I would like to have this check and get it sorted for you. May I please request you to provide me with your order number for me to check and revert back to you. Awaiting for your reply.

Hi Emma, we glad to know that you have received your order :)
Have a great day ahead!

Hi, Im sorry to see that you are still to receive this order - 30394067. With the information available to me, I'm unable to best advise on your enquiry as this particular order was dispatched directly to you from our supplier. In this instance I have forwarded this through to our support team to review. Please allow us two to five business days to look into your enquiry with our supplier, however well be in touch as soon as there's an update.

Please be advised that, your order has not been dispatched yet and it is being packed and sent directly from our supplier warehouse. As advised earlier, I have raised an enquiry directly with our supplier to get an ETA regarding your order dispatched date. Once I have the updates, Ill get back to you immediately.

Hi Nury, I'm sorry to see that you are having issues completing your order.
You may have received an error message advising you have been rejected by the payment gateway as your shopping activity has been deemed as potentially 'high risk' by our internal screening systems. This is not something to be concerned about in most instances, as this could be related to something as simple as using an internationally issued credit card. In order to shop with OZSALE, customers will need to be in Australia at the time of checkout, using a locally issued credit card. We are unable to accept orders from customers who are outside of Australia for security purposes. Should you have an internationally issued credit card or are receiving this message for another unknown reason and would still like to purchase, can I please recommend you proceed to checkout using PayPal or MasterPass. Transactions that are placed using PayPal or MasterPass are more secure and have a higher likelihood of clearing through our internal screening systems.

Hi Ben, thank you for your message. If you could provide me with the order number, I would love to assist you with a better solution and make things right for you. Hope to hear back from you. Thanks.

Hi Ben, we glad to know that, your issue has been resolved. Have a great day ahead!

Hi Julie, thank you for your message. Referring to your enquiry, yes you may return back the item to us and we will process a full refund back to your original payment of method.

Hi YINI G., thank you for your reaching us. Your return will be assessed and processed as per our Return Policy, which can be found here: https://www.ozsale.com.au/ReturnPolicy.aspx?cid=10. If you feel this assessment is incorrect, you may reach our member relations team for further assistance (my account > contact us > create contact).

Hi Dan, thank you for reaching us. Can you please tell me what is the error message prompted during the payment process and have you tried using a different device and browser?

Hi Michael, thank you for reaching us. You may reach our member relations team for further assistance (my account > contact > create contact) or your tracking details will also appear in your Account, which you can access here: https://www.ozsale.com.au/MyAccount.aspx#myordersb .

Hi Louise, thank you for your message. I am sorry to hear that your order did not arrive as expected. You can lodge a returns request should you no longer want the item.

Hi Sue, I can assist to check on this for you. Please revert back with your order number. Thank you.

Hi Lucy, Im sorry to see that you are still to receive this order. With the information available to me, I'm unable to best advise on your enquiry as this particular order was dispatched directly to you from our supplier. In this instance I have forwarded this through to our support team to review. Please allow us two to five business days to look into your enquiry with our supplier, however well be in touch as soon as there's an update.

Hi Jasmin, thank you for your message. I am sorry to hear that your order did not arrive as expected. You can lodge a returns request should you no longer want the item. We will cover the return postage cost for you.

Hi Jasmin, once you have lodged the return request through your account under "My return" section, you can return the item at our expense where you will provided with link to create a free return label.

Hello Michael, Thank you for your question. Please note that your order has not been dispatched yet. Please login to your OZsale account and you will be able to view the progress of your order. I hope this information helps!

Hello Michael, Thank you for your message. I have checked and can see that we are waiting on stocks delivery into our warehouse. Once the order has been packed and dispatched, you will receive an automated email from us.

Hello Seok, Thank you for your message. Most sales events consist of stock held in one of our suppliers warehouses, from all over the world. Once all customers have placed their orders and the sales event has ended this is when the magic happens! If the sales event stock is already at our warehouse we will ship your order straight to your door as soon as possible. If not, our suppliers will organize to ship the sales event stock to one of our international warehouses.

Each sales event listed online has its own estimated delivery time frame. These time frames can be found in the Product Information section at the time of purchase, as well as from the MY ORDERS section online after your purchase. We generally advise that it can take up to 21 days for your order to reach you after the sales event has ended. I hope this information helps.

Hey Nelda, thank you for reaching out to us here and I'm sorry to hear that you did not receive an email confirmation when the order was placed. Could you please provide us your card holder name, the amount that has been paid for and the date of purchase. Once we receive your reply, we will check this for you.