During the period between October 7th, 2017 and November 30th, 2017, OzSale offered one random OzSale reviewer the chance of winning a $500 OzSale voucher. This was to encourage their customers to write about their experiences with OzSale, be it positive, neutral or negative. It is possible that a review below was written by a customer that received this reward.
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OzSale Questions & Answers (page 3 of 32)
636 questions from our users
Benitaasked
I seem to misunderstand the review.
I want to buy from OzSale but need to hear reviews first please?
2 answers
Hi Benita. I placed an order back in November for 2 items for Christmas presents. I was informed that they had arrived and were to be dispatched on the 23rd December. This did not happen. I was then informed on the 2nd January that one of the items was suddenly "no longer available". I went to the website and the so called item was still available and my query was, why wasn't it supplied if it was still available for purchase on the web site.
Thank you for your feedback.
What a frustration.
I may just give them a skip then.
Andyasked
I really dont want to leave negative review as I have been regular and loyal customer for Ozsale since a long time. The current issue is regarding my pandora bracelet which I accidentally ordered the wrong size and I cudnt find the option for canceling my order. So I requested your customer service to do that for me. As it has not been dispatched, i was assured that they will talk to the supplier. I was waiting for the response for so many days and all of sudden it was delivered to my place. I am really not happy for giving me false assurance for cancellation. When I informed the customer service again and give them details of what had happened, they told me to return it and for that I have to pay return postage. Thts really not fair because it has been delivered against my wish. I hope you will solve this issue for me. I want to return the item but i dont want to pay return postage.
3 answers
CS M.OzSale
Hello Andy, Thank you for writing to us. Sometimes, cancellations cannot be guaranteed as some orders are packed and dispatched directly from the supplier's warehouse. In those instances, we will need to check with them on the order progress before getting back to you. It appears that the supplier may have dispatched the order prior to us reaching them. Please do advise your order number and I will assist you with a free returns.
The order number is 30596224. I just want to return it asap as it doesn’t fit me at all
Hello, How can I return the bracelet? Am still waiting for your reply.
Lisaasked
Hi. My order status advises I should receive by tomorrow with no further update from "order arrived". I really need it to go away otherwise will need a refund. Please advise.
Order No 30688351
3 answers
CS M.OzSale
Hello Lisa, Thank you for your question. I have checked on your order and can see that this order is currently in the picking and packing process. I expect that this order will be dispatched around the end of next week. I hope this information helps.
Hi. That will be too late. It should have arrived by now. I will need a refund asap
CS M.OzSale
Hi Lisa, thank you for your reply. I have checked and can see that this order has been marked as delivered today.
Cathleen Nguyenasked
I like to know where is my Order 30661214 that has two items missing: Dress Blue
Size - Small
and Grandeur Layered Pleat Dress
Size - AU 12
I would like to know what happen to my order.
Another Order 30457515 :I ordered 3 Pack Maybelline 3G Dream Brightening Creamy Concealer 20 Light
Size - One Size but Ozsale did send my a different product . I would like to know about once again missing items
1 answer
CS M.OzSale
Hello Cathleen, Thank you for your question. I have checked on order 30661214 - we have received the stocks for both items and they are currently in the picking and packing process. They will most likely be dispatched around the end of next week. As for order 30457515, I am sorry that you did not receive the correct item. Please lodge a returns request from your OZsale account for the incorrect items. I hope this information helps.
HAYLEY W.asked
I ordered two items on 29/11/19 and have not received either. I have made consistent contact through the app only to get generic cut paste responses each time. The items have since been advertised again on the site and I cannot get any answers as to where my products are. Received a $15 voucher to compensate for the delay - one item is incredibly sentimental (not to be found anywhere else) but am close to asking for an entire refund for both items as this is getting ridiculous. Can someone from Ozsale tell me exactly where my items are? Do they even exist?
Have bought from Ozsale before with no problem. So disappointed now!
#30531501
1 answer
CS M.OzSale
Hello Hayley, Thank you for writing to us. I am sorry that you are without your order and are still waiting to hear back from us. I have checked and can see that order 37136649, We are waiting on the stocks delivery from our brand supplier. We are expecting this to reach us around the end of next week. As for order 37136650, This order is packed and dispatched directly from the supplier's warehouse. I have now reached out to our support team to check on this and will get back to you within 5 working days with an update on when you can expect the order. I am really sorry that they have been delayed.
domenic depintoasked
how do i get a return authorization number
1 answer
CS M.OzSale
Hello Domenic, Thank you for writing to us. You can get this by submitting a returns request. This can be done from your OZsale account. Simply login and click on My Returns and then select the item you would like to returns and be specific of the reason for return. Once you have submitted, our team will review it and upon approval you will have the RAN number. I hope this information helps.
Bob R.asked
I ordered a Woodland Leather Black 9.0” Cross Body Bag at the end of November as a Christmas gift for my daughter. It didn’t arrive till 27th December and was Navy not Black as ordered. Needless to say I am very disappointed. Would you please advise how you can send me the correct item and have this one returned to you
2 answers
You have to go online to the store & facilitate your request by the online stores' options.
CS M.OzSale
Hello Bob, Thank you for writing to us. I am sorry to hear that your order did not arrive as expected. You can lodge a returns request via your OZsale account. You can login and head to My Account > My Returns and select the sale name and item name and be specific on the reason for returns. I hope this information helps.
Leanne A.asked
I was sent an email saying to go through this website as I had a parcel delivered today from ozsale and the white whale pot was broken in pieces and the email said to go through [email protected] and put in all the details. Any help?
2 answers
You have to request a refund / returns from them. Also, you have to take photos of your broken delivery & attach them to your refund request.
CS M.OzSale
Hello Leanne, Thank you for your question. Wannabeepro is right. You can either email or you can use the returns feature to attach a photo of the damaged item.
Anita W.asked
My tracking isnt working and my orders are late. So much for a Santa Gift.
30568403
Can you please check when delivery is expected?
I asked through your website last week and got a cut and paste answer that didn't actually help me because it wasn't personally answered for my case.
1 answer
CS M.OzSale
Hello Anita, Thank you for your message. I am sorry that you are without your order. I have checked and can see that this order is packed and dispatched directly from the supplier's warehouse. At present, I am not able to advise when you can expect the order as the supplier is based in America and they are now closed for Christmas. I will escalate this with our support team and get back to you as soon as we hear back from them.
WISHHHDUMBasked
In the 'My Orders' section on the website, it shows a tick next to 'Received' on the 20th of December, then I click the 'Track Here' button and it shows the progress being between 'International Transit' & 'Customs'.
Is this a glitch or is it still overseas or if it has been delivered, I haven't received it?
ORDER: 30616989
1 answer
CS M.OzSale
Hello Wishhhdumb, Thank you for your message. I am sorry that you are without your order. One of your orders has been handed over to Australia Post for final delivery. We are still waiting on the stock arrival for the second part of your order.
Raid S.asked
Vanasked
I have not received my order . Invoice number 30538143 ordered on 29/11/19 can you inform me of where it is please
Daniasked
I ordered a Kate Spade dress $270 order no : 30303848 The wrong dress arrived looks nothing like the one I ordered. The returns tab on my app account wont recognise a purchase so I cant return it, yet it shows the purchase and picture of the dress under "my orders" I have sent 2 messages 17th and 18th December, through the app with no reply and the NSW phone no is always engaged. Can you please help with this ASAP . Kind Regards Danielle
5 answers
CS M.OzSale
Hi Dani, thank you for your message, I am sorry to know that the item is not what you have expected. Could you please give the return another go?
Thank you for your reply. I have put the return through but it says the status is pending . So what do I do now ? There are no instructions or return code etc..
CS M.OzSale
Hello Dani, thank you for your reply. I can see that this has now approved. Have a great day!
Maryasked
I ordered a dress from you on 16th November, costing $38.95 incl. postage. It is now the 19th December & I have not seen or heard a thing from you. The transaction # is: 71M96704JP049961 and the invoice # is: 30431108.
Could you please let me know where my parcel is.
Regards, Grace
1 answer
CS M.OzSale
Hi Mary, thank you for reaching us. I am sorry that your order has taken longer than expected. I will look into the matter and be in touch with you as soon as there is an update.
MollyBeeeasked
Hi,
I ordered Uggs on the 4th of December in 3 different parcels.Order 30591719,Order 30585573,Order 30585277 and they still haven't shipped yet?
They are suppose to arrive soon, its only coming from Sydney to Melbourne????
Where are they>>>???
Gailasked
I would like to know when my orders will arrive o/n 30528790, o/n 30558571, o/n 30599775 they were ordered back in November and really hoped to receive them befor Christmas. Gail
GBasked
So after pretty unfavorable experiences in the past I decided to give you guys a go again but I'm just wondering if there is any chance the rest of my order #30556240 will actually be dispatched to arrive by the estimated delivery dates? Or should I just assume the items aren't available & seek a refund?
5 answers
By my experience probably wont be -.-
CS M.OzSale
Hi GB, thank you for your message. I have checked and could see that, your order has been dispatched today on 17/12/2019.
Thanks I received the dispatch emails about an hour ago. Hopefully they'll get here by next week. Can i get you to remove the tracking link though? I would rather not have that posted on a public forum. Thank you
bryce d.asked
Hi just wondering if my order been dispatched yet...my order no. is 30614926 i chose express shipping so i will receive my order ASaP like how you advertised it but in the tracking page it hasnt been packed yet what's going on?please help thank you...I shoulve read reviews first about OZsale before i purchased...This site sound Dodgy...i just hope that my item will arrive.
7 answers
In my experience with OzSale there is ZERO chance of you receiving your order. The next notification you will get is CANCELLED
CS M.OzSale
Hi, thank you for your message. I am sorry for the delay of your order. I have checked and could see that the order is currently being packed and will be dispatched in a couple of days. You will be notified via email once the item has been shipped.
I just hope that it will get delivered eventually....this is my first time to purchase on this site i dont want it to be a bad experience from you Ozsale....Just kindly follow up my order no. please and hopefully get a confirmation delivery soon....still waiting...and thanks for the prompt response about my query...
Gloria kirkasked
I want to return my order and it asks for a returns authorisation number. Where do I find it
1 answer
CS M.OzSale
Hi Gloria, thank you for your message.
To return a product, please visit My Returns via your Account and lodge a Returns Request. Alternatively, please click here: http://www.ozsale.com.au/MyAccount.aspx#myreturns
Please remember to accurately state the reason for your return so that our team can action your request accordingly. Once your request has been reviewed, a member of our Returns Team will email you directly with further information on how to return.
Ritaasked
why my parcel has not arrived it has been sent to another town which is 130k round trip for me to get it i am very disappoint you had better fine away to get it to me or return my money
2 answers
i have no answer
CS M.OzSale
Hi Rita, thank you for your message. Appreciate if you could reply with the order number for me to check and investigate this for you. Awaiting for your reply .
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