OzSale Questions & Answers (page 5 of 33)

Hi Sue, I can assist to check on this for you. Please revert back with your order number. Thank you.

Hi Lucy, Im sorry to see that you are still to receive this order. With the information available to me, I'm unable to best advise on your enquiry as this particular order was dispatched directly to you from our supplier. In this instance I have forwarded this through to our support team to review. Please allow us two to five business days to look into your enquiry with our supplier, however well be in touch as soon as there's an update.

Hi Jasmin, thank you for your message. I am sorry to hear that your order did not arrive as expected. You can lodge a returns request should you no longer want the item. We will cover the return postage cost for you.

Hi Jasmin, once you have lodged the return request through your account under "My return" section, you can return the item at our expense where you will provided with link to create a free return label.

Hello Michael, Thank you for your question. Please note that your order has not been dispatched yet. Please login to your OZsale account and you will be able to view the progress of your order. I hope this information helps!

Hello Michael, Thank you for your message. I have checked and can see that we are waiting on stocks delivery into our warehouse. Once the order has been packed and dispatched, you will receive an automated email from us.

Hello Seok, Thank you for your message. Most sales events consist of stock held in one of our suppliers warehouses, from all over the world. Once all customers have placed their orders and the sales event has ended this is when the magic happens! If the sales event stock is already at our warehouse we will ship your order straight to your door as soon as possible. If not, our suppliers will organize to ship the sales event stock to one of our international warehouses.

Each sales event listed online has its own estimated delivery time frame. These time frames can be found in the Product Information section at the time of purchase, as well as from the MY ORDERS section online after your purchase. We generally advise that it can take up to 21 days for your order to reach you after the sales event has ended. I hope this information helps.

Hey Nelda, thank you for reaching out to us here and I'm sorry to hear that you did not receive an email confirmation when the order was placed. Could you please provide us your card holder name, the amount that has been paid for and the date of purchase. Once we receive your reply, we will check this for you.

Hey Nelda, thank you for reaching out to us here and I'm sorry to hear that you did not receive an email confirmation when the order was placed. Could you please provide us your card holder name, the amount that has been paid for and the date of purchase. Once we receive your reply, we will check this for you.

Hi Pat, thank you for your message. Referring to your enquiry, yes you may return back the jacket to us if it does not fit you.

Hey Debbie H, thank you for reaching out to us here and I'm sorry to hear that you did not receive an email confirmation when the order was placed. Could you please drop us a message via our contact us section with your email address, the amount that has been deducted together with the date of purchase to locate the order you placed with us. As this is a public forum, I do not want you to provide personal details here.
I do hope to hear from you soon. Thank you.

Hi Samir, thank you for your message. I am sorry to hear that, the stitches from is shoes started to come apart. Could you please send us the photos evidencing the fault to [email protected] with the subject line AS 30085328. One of our team member will get back to you with an update within 1 to 2 business days.

Hi, We assure you that notwithstanding our irresistible prices, all of our products are 100% authentic. As we source goods from numerous sources around the World, with teams in Australia, USA and across Europe, we have access to the best international brands. We deal with many brands directly or with their official suppliers.

On occasion we may sell items that have not been sold locally. Rest assured that these products are legitimate and that they may simply not have been offered as part of the range within our market.

You can be confident that all products sold on OZSALE are authentic, we have taken every precaution to ensure that we have documentation tracing back to the brands themselves.

Hello Mskt, Thank you for your question. I am sorry that money has been deducted from your account.There will be an order number attached to the deduction. Can you please advise that order number or any of your previous order number so that we can check on this for you?

Hi, thank you for messaging us. Appreciate if you could reply with the order number or the return number for me to check and get back to you. Awaiting for your reply.

Hi Pamela, thank you for your message.
To use a store credit, promotional code or voucher simply browse our sales:

1. Add your favourite items to your cart
2. Click "Äpply Voucher" at the payment details section
3. Select the amount you'd like to redeem which is available in your account during the checkout stage.

From here, we'll deduct the value of the credit from your order. You can view your available vouchers and their expiry by visiting the My Vouchers section of your Account.

Please note that vouchers can only be used on sales event items and not their postage. Any leftover or unused vouchers will be reinstated on your Account. Be sure to keep note of the 'use before' date that is listed on your Account to avoid missing out!

Should you apply a voucher to your order and not complete the transaction, it may take our system up to 15 minutes to refresh and to return your voucher back to your account.

Make sure you click on the voucher before you confirm payment as it's not possible to add a voucher after you've completed your order!

I hope this information helps, if there's anything further I can do to assist please be sure to let me know.

Hello! Thank you for your question. Please do send us a message via the contact us section with the relevant invoice and items that are defective and our team will assist you accordingly. Have a great day!

Hello Veronica, Thank you for your question. You can go to My Account > My Returns and lodge a return request by selecting the sale and then the items that you would like to return. Once this has been submitted, our team will get back to you with the instructions on how you can return them back,

Hi Veronica, I have checked in our system and we have not yet processed your returned order. If you have used a trackable service to return your order, could you please confirm the tracking ID so that we can check that it has been received by our Warehouse? Please note that once your return has been delivered into our warehouse, it can take up to five business days for your return to be processed. Once your return has been processed, you will be notified via email by our Returns Team. If you have any further queries please do not hesitate to contact us.

Hi Bob, thank you for your message. Referring to your enquiry, if the item that you want to return is deemed faulty, damaged or incorrect, we will provide you with reply-paid returns address. This means that customer doesn't need to pay for the postage in sending the item to us. At the same time, we will refund fully to the customer via original method including postage fees that you have initially paid when you order the item.

Otherwise, for the change of mind or if the item that you received matches the item that you ordered, customer will shoulder the postage fees in sending the item to be reimbursed through a credit to Ozsale account.

Hi Margaret, thank you for your message. In regards to your enquiry, we are unable to confirm the size as you will need to refer to the size guide which has been attached for each item in our website.

Hi Linda, thank you for writing to us here regarding your delayed order. I'm sorry to hear that you're without your parcel. I would like to have this check and get it sorted for you. May I please request you to provide me with your order number for me to check and revert back to you. Awaiting for your reply. Thank you.