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Panasonic Inverted Ducted S-100PE1R5A / U-100PE1R5A (10.0kW)
MikePerth, WA
- 2 reviews
- 1 like
- Inverted Ducted S-100PE1R5A / U-100PE1R5A (10.0kW)
- Verified purchase
What a load of rubbish
I had a Panasonic ducted air conditioner installed in my 3x1 insulated home with 6 PV panels, it worked fine other than it was too cold a lot of the time as i was instructed to leave it set on auto. My first power bill gave me a heart attack (only joking) which led me to install another 12 panels at a cost of $3000.00 approximately, this made the bills more acceptable. I had 3 service calls 1 for there being a incorrect fitting between the 2 units, 1 to fit the feet to the external unit that had been missed at installation, and the final visit ...Read more
was to show me the best settings for efficient cooling. We had the unit for 5 years and 11 months at which point it ceased to work. Panasonic did not want to know and directed me to a company that didn't want to know either if it wasn't warranty work and told me to go to any local repairer. After waiting nearly a month for parts they came and fitted 2 parts which didn't work and told me it couldn't be repaired, this costing $1150.00 with the original service call. Panasonic did not care their after service was non existent. I ordered a new Daikin unit yesterday and it should be installed next week. Do not buy Panasonic if you want after sales service and value for money.
Purchased in February 2021 for A$9,000.00.
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HTRmelbourne
- 2 reviews
- 2 likes
Efficient and Cool
I have had this unit for 5 years. The roof unit has been working flawlessly, however the outside unit, 3 months after the 5 year period, decided to stop giving me the cool temp that we were used to. Remembering that we only use it for cooling in the last 5 years we have used it off and on during the 5 summers probably 2 weeks total running time. I got a service company to review the outside unit and without them even taking a panel off the outside unit (which has 2 fans) said that the unit is faulty and I should be looking for a new one. New on...Read more
e? I said I have only used it for 2 weeks running time, over the 5 years. Anyway - dismissed the service tech attitude as nothing more than to try and swindle me for more money on a perfectly working unit that needed some attention. I rang panasonic, and they recommended a service tech in the area. I rang them and they came onsite, took the panel off to inspect the gas lines, and compressor. They found that one of the gas lines - was slightly oily at the connection, (signs of a leak). He tested the pressure for gas and found it had less that 40% gas in the line. So there was a leak at the line, at the connection point. He then went into the roof space and inspected the connections to the indoor fan coiled unit. He noted that these connections in the roof, were free of any oil residue, which mean that there was not leak at the roof end. So he ran a leak test on the outside unit, and returned the following day to test the PSI. He had at the time, slightly tightened the nut at the connection, before performing the leak test. he tested the PSI levels, and then returned the following day to test the PSI levels. Nothing had moved PSI wise and therefore the leak of gas had been resolved. He then cleared the line of all gasses and re-gassed the unit to the appropriate levels. Checked the PSI and checked the running and coolness of the aircon, All was well and a far cry from the initial diagnosis that the unit was a write-off. Therefore be warned.1 comment
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Gadget manPerth
- 5 reviews
- 10 likes
Review for New model S-100PE1R5/U-100PE1R5
This is a review of the latest model panasonic unit. In short it is wonderful, I've only had it for 6 months, and it worked flawlessly in the very hot weather in March, and kept our house toasty warm in winter. The best part is that our power bill is less than from our previous house with a 10 year-old Hitachi unit. Let me qualify this by saying that we've moved to a smaller house, with newer insulation.
Otherwise, the outdoor unit is extremely quiet. It is mounted on the wall just outside our living room, and I can barely hear it when the house is silent.
The indoor unit is also fairly quiet and we often forget that we've left it on.
Quiet, efficient, effective
None that I can think of.
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Panasonic Australia C.Panasonic
Hi HTR, thank you for the feedback and taking the time to provide the feedback on the Authorised Service Agent and their ability to assist you with the repair of your unit.