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Reviews

3.4

160 reviews
5
(79)
4
(10)
3
(10)
2
(11)
1
(50)
  • Product Quality
    3.0 (12)
  • Return Claim MadeYes (5) · No (12)
  • Shipping
    3.3 (6)
  • Customer Service
    2.6 (5)
  • Warranty Claim MadeYes (3) · No (13)
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Reviewer Photos & Videos

Tilly

TillyPakenham

  • 5 reviews
  • 2 likes

So Many Specials - So Much Choice!

published

Just as I think of something I need for my home - be it glassware; bedlinen; crockery; cutlery or specialty homeware items - It appears that Peter's of Kensington have a range of items on special to choose from!
I saved $210 on a new cutlery set at Peters of Kensington and in the past 6 months have saved n estimated $1000 shopping there. It is a wonderful online variety store with fine quality products from globally well known brand names.
I am thankful I found this online sit and never make a purchase without visiting Peter's of Kensington 1st! And their packaging is 100% recyclable! What more can a girl ask for ????

MEGCT

MEGCTMelbourne

Excellent customer service!

published

I ordered my item at 8:50am on a Tuesday and by 11:30am the same morning Australia Post had received shipping information! Item arrived 7am Thursday morning in perfect condition and ready to be gift wrapped in time to be given to the birthday boy on the weekend :) I had initially placed my order with another online store but was forced to cancel when it became apparent that the item would take three weeks to arrive (even though the website stated 3 - 5 days!!! Thank you Peter's of Kensington for coming to my rescue...you'll always be my first point of call from now on.. :)

djdjam

djdjamUlmarra

  • 7 reviews
  • 7 likes

Love a bargain for luxury goods

published

I am always looking for the best stuff at the best price. I have ordered several luxury products over the last year from Peters of Kensington and have not had a problem. When I buy from them I know I am getting the best price and saving HUNDREDS of dollars.

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MichL

MichL

  • 2 reviews

Faulty Goods

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Tina

Tina

  • 2 reviews

No empathy with this Company... Avoid them

published

Poor service

published

Worst company I've ever dealt with.

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I've never written a review about a company before but this has to be the worst company I've come across with the worst customer service and support ever. [name removed] does not respond to correspondence. This company overcharged me for an item. A simple admin error, the amount charged to me was entered incorrectly by POK and then did nothing to refund me the difference or cancel the order before it had been processed altogether. Will be referring to consumer affairs.

We love Peters

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We have been going to the January sale for many years, we spend all day there, have a relaxing lunch in the cafe, coffee & cake for a late afternoon tea, they have merchandise that won't be seen anywhere else, great prices & excellent customer service, we think a visit to Peters is a lovely shopping experience, occasionally we shop online & always had very fast deliveries, can't wait for the January sale next year

onstrevu

onstrevusydney

  • 11 reviews

delivery and store parking a nightmare

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No choice but delivery by OZ Post And StarTrack - same thing, both insist on someone at home for signature. Unreasonable in this day and age. And not good for retailers in the long run. OZ Post reckon they have other options but they all revolve around the customer doing the running around and not the courier. Or the driver decides whether or not to leave the parcel. Or indeed whether or not to even try and see if someone is home. They just throw card in. This despite being given the ok to leave. Bad luck customer.
Shame Peters of K doesn't give choice of courier and doesn't provide store parking. Therefore SORRY NO BUSINESS from me Peters of K.

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Best price and service

published

I have purchased many items from Peters of Kensington and have always been 100% happy excellent products,fast delivery and great communication

happy eco

happy eco, Victoria

  • 10 reviews

Excellent online Store

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I often purchase from Peter's of Kensington. The website is very easy to use. Delivery is fast and by Australia Post which you must sign for. I love seeing the daily specials email. Delivery is always packaged in a larger box and well packaged with material that breaks down with water. Prices are good. If you need to communicate via chat I give them 10 out of 10

Denise68

Denise68Sydney

  • 7 reviews

Prompt & Efficient

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I have purchased many goods on line from Peters of Kensington this business is consistently efficient, goods purchased are always in good condition and delivered within 2 business days.
Prices of sale items are consistently genuine.
Postage and handling is also reasonable.
I would Highly Reccomend

Max

Max

  • 7 reviews

Poor Service

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Went to Peters of Kensington for a simple exchange on an unopened gift item and was told outside of credit policy nothing we can do.
Was willing to pay extra for the colour we wanted but was told its way to far out of policy (14 days).

Won't ever step foot here again and will tell as many people as I can.

Prompt attention to product fault

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I bought a packet of rolling-pin bands which were faulty - the bands in each set were different sizes. After I contacted PofK they offered a refund of half the price, and true to their word, it was in my account a couple of days later. I'm guessing they couldn't replace them because all the sets had the same fault. I appreciate PofK's practical, fair and quick resolution.

DC of Ryde

DC of RydeSydney, NSW

  • 2 reviews

Only go here if they are the only people who have what you need!

published
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Elizabeth

ElizabethCentral Desert, NT

  • 3 reviews

Almost Perfect Online Shopping

published

I have purchased from Peter's of Kensington three times. Only once was there's an issue and it was rectified almost immediately. I purchased a gift in the afternoon however on checkout the free gift wrapping service did not work. I emailed them right and did not get a reply. I phoned the next morning and the customer service staff rectified it immediately. I am happy with that. The gift hasn't arrived yet probably due to being Christmas time delays.

unhappy customer

unhappy customer

  • 2 reviews
  • 2 likes

awful after sales service

published
Stan and Betty Davies

Stan and Betty DaviesAlice Springs, NT

  • 7 reviews

Couldn't be happier

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I live in Alice Springs and so online shopping is pretty essential, if you are fussy about what you want. This business is a dream to deal with. If you get your order in at a reasonable time of day, it is packed and on its way before the end of the business day....which is amazing service! The Alice Springs post is pretty dodgy, to say the least, and for some reason, it can take weeks from the time of ordering to actual delivery, however with this business, the order is here in a few days! Beautifully packed, so that there is never any damage. They really do go the extra mile, and are very much appreciated by a very satisfied customer!

bad customer service

published

when I entered the gate, their security guy said disdainfully" did you see here?" and then pointed to a " closed" sign on a door. How about tell me outside the entrance?! Very rude service!!

Perfect Service A+

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Ordered on the Tuesday and received on the Thursday to Gold Coast. Beautifully packaged as a gift for hubby and boxed exceptionally well for freight. Excellent prices. Will definitely use again and recommend to friends and family.

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Questions & Answers

valtooby

valtoobyasked

Peter's of Kensington

ashdene elegant cups /saucers fine china

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Robin

Robinasked

Peter's of Kensington

What are the dimensions of your striped deck chairs?

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