Worst online store to deal with when it comes to faulty products. Takes days to get a response and they require EVERYTHING,even small cheap items to be returned first. They send everything to the 'supplier' to be accessed before issuing a refund or credit if you don't get in quick and tell them. The process can take a month or more. Makes you feel like your trying to scam them when they make you jump through hoops. More than enough stores online that have same products and prices so I won't be shopping there again

I just purchased a Royal Albert Old Country Roses Montrose Mug. It was less than half the price of the ones in stores so was pretty happy about that. My package arrived very promptly so I was pretty happy about that too, BUT was I was not so happy about was the 'Made in Indonesia' sticker on the outside of the bubble wrap the fine bone china mug came in (no box??)! Is this why it was so cheap? My expectation would be that English Fine Bone China which retails at $89.95 would be made in England and come with a box however, if this is not the genuine article then I guess you get what you pay for. Strangely, the blurb for the product was an exact copy of that on the official Royal Albert site...the plot thickens!

The trays delivered to my home by Peter's of Kensington today were great

What upset me was what I thought was polystyrene packaging. I wrote complaining but then before I finalised it I jumped on the website to check I hadn't missed something. Peter's write that "The fact is, our packaging isn’t made from polystyrene at all. Our packing is actually made from wheat, believe it or not! It's completely natural, non-toxic and biodegradable. To get rid of it, just empty it into your bin or your bathtub, add a little water, and in a few hours, it'll be completely gone."

That just leaves the box, which is made from recyclable cardboard. Easy!"

So good, Peter's! I'm off to soak my packaging puff.

My main beef is the terribly wasteful packaging they used to ship the Spode jug I bought. This small jug was packaged in a large cardboard box filled with unrecyclable styrofoam pieces. What an incredibly environmentally irresponsible way of packaging their goods! it sickens me to think of the waste created by regularly using this method of packaging, and because of that I will never use their services again.

The other complaint I have is that the jug was listed as being 0.25 litres in size but the one I received was 0.5 litres. I've since discovered that the 0.25 litre size is unobtainable, so I didn't return it, but I would never have bought it had I known.

I ordered Chanel No.5 Bath Soap through the Peter's of Kensington website. The ordering process was simple, efficient, logical and speedy. It was dispatched next day and I received it in southern Victoria 2 days later. It had been packed very nicely and very securely by Peters. They are obviously a very efficient and well run business and I will buy from them again.

After what I thought would be a simple order, I received the incorrect item. Then the process of getting it sent back and returned and constantly having to chase up by sending emails or phone calls but getting no real reply or help. The company's customer service has a lot to be desired they are extremely unhelpful . I would never use this company again.

I received gift vouchers for the sum of $1,300 to purchase a Riedel Horn decanter ($1,000). They no longer stock the item although search engines show it is "Temporarily out of stock"
WARNING: Check it is on their website, as Peter's of Kensington will do nothing to try and accommodate you.
I am now obliged to spend the gift cards in their store and have to purchase the decanter elsewhere out of my own pocket!!
OUCH

I have shopped for many years at Peters and have bought some wonderful products at fantastic prices. i purchased a bread bin with laminated timber lid which within a week bowed so much that it no longer sealed the bin. I returned it and was offered a slightly better fitting lid. I pointed out that it was marginally better than the one returned. They admitted that they were all like that and it was the best one in the shop. I asked for a refund as the product was not "fit for purpose", after much ado, they reluctantly agreed.
I would never buy a gift from there as the returns policy is so difficult

Very behind with their returns policies. Bought a faulty item - returns process took 3 weeks for new item to arrive. They also refused to pay for packaging despite heavy and faulty product. They have at times good sales but at the end of the day it's not worth the hassle if something goes wrong. Won't buy from them again.
APPLIANCES ONLINE has awesome, quick, no questions asked process and cheaper everyday prices.

Ordered on Saturday received on Tuesday to Gold Coast a very busy time at Xmas but very fast delivery, very impressed, will shop with Peter's of Kensington again.

I went to POK to buy a montblanc pen as a special gift for my son. I vaguely knew the style I wanted but asked to see a few different models just to check...SIX times the assistant asked me if I was aware of the price..I said yes and she asked how I intended paying..I said I'd use a card and she asked if I had my drivers licence!!! I felt insulted and told her so, and she said it was company policy. I went to a mirror to see if I'd suddenly changed the way I look but no..it was me..the person who happily shopped all over town and had NEVER been asked for ID in all of 75 years. Of course I left the store without buying.

Happy with the product very happy I can buy agian when i want to buy i ll prefer peters first to buy

High quality, well known products, great customer service, great restaurant and food, good deals for the quality, beautiful products, I just love Peter's of kensington, full stop.

Most impressed with the ease of ordering item online, excellent communication and very speedy delivery. Hard act to follow for other businesses

POK is awesome but the live chat feature needs to be sorted.
Had to wait five minutes for someone to respond. No hello or I am looking into this for you
Now this seems kind've minor but for live chat, that is quite a long time to wait