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Philips Azur Steam GC4890
very disappointed
Bought this iron about 10 months ago.. It wasn't the cheapest but I was happy to pay more for a big brand thinking product would last longer. Used the iron once a week, always allowed it to cool, always emptied water out, always stored carefully on it's end, and de calced it. Picked it up today to use and the whole front plate was swinging dangerously, hanging off. Seems one of the little rivets that hold the plate to main body has come off. Tried to get somewhere with online chat but to no avail. seems like a fault to me as its not something I've caused.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
- Azur Steam GC4890
- Verified purchase
Lost without it
Bought from premier man catalogue 31/7/ 2013 for a present now broke & out of warranty typical if I had used it every day I would understand but I only iron basic clothes that had to be ironed now red light flashes & it won't heat up so very dissapointed with it
1 comment
PhilipsPhilips
Thank you for taking the time to write this review, Pollyanna. We're sorry to hear that the iron broke on you, Pollyanna. If you would like to discuss this further with our team, please reach out to o... Read more
ur customer service team. We're not exactly sure where you're from, however you can find the relevant contact channel through our website and selecting the country where you're currently located. http://philips.to/1PJ6wn0 If you go to the 'Support' tab and then click on to the 'Contact' tab you can find the phone numbers and Email forms for every product group.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Paul Basked
Hi. We’ve had our Azur for a few years now as a faithful servant. But recently it’s been dripping water from the rear housing where all the connections are. Occasionally it trips the house electricity. I assume because the contacts have water on. I removed the plastic cover and inside the screws are rusty and it’s like condensation everywhere. Is there a fix? Is it dangerous. Should I get a new one. Thanks.
1 answer
Philips S.Philips
Hello Paul,
thank you for contacting us about your Azur Steam iron. We would really like to look into this for you and would you please give our Customer Service line a call in order for us to assist you further? You can reach us on 1300 363 391 (Australia) or on 0800 658 224 (New Zealand).
Kind regards,
The Philips Australia Team
Lizasked
My azur steam iron has been the best iron I've ever had but recently it appears to be leaking water as I use it. Water spurts from the filling hole and there appears to be very little or no steam actually coming out of the plate. The settings are correct and I have tried descaling but again no water came out of the plate so there is no improvement. Can you suggest a solution?
Many thanks! Liz
2 answers
No idea, sorry talk to Phillips.
Philips S.Philips
Hey Liz, thank you for your question. Our team would like to be in touch with you and advises you to contact us via 1300 363 391 and choose for option 1.
Kind regards,
The Philips Australia Team
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Philips S.Philips
Hi Eddy. We regret hearing your iron broke, especially since you've only been able to use it for 10 months and by the sound of it, took good care of it. We have sent you a private message, asking for ... Read more
your contact details, as we'd like for our product team to look into this. Kind regards, The Philips Australia Team.