65 questions from our users
Ruby Masked
How do I clean the filter of the click & clean attachment of my iron?
1 answer
Philips S.Philips
Hi there, Ruby.
Thanks for reaching out to us. You can find the steps to clean your Philips Azur Steam iron correctly in the manual of your appliance. If the steps are not clear, or you've got other questions, we'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards,
The Philips Australia Team
Robert R.asked
Auto shut off keeps happening what is the cause
1 answer
Philips S.Philips
Hi there Robert,
Thank you for reaching out to us. Please note that the auto-off function automatically activates when your iron has not been used for more than 10 minutes.
If this does not apply in your case, please feel free to contact our Consumer Care team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). Alternatively, you can get in touch via Facebook or Twitter.
Our colleagues would be happy to look into this for you.
Kind regards,
The Philips Australia Team
Asif B.asked
why my philips azur GC 4527 does'nt heat up?blue light on the handle blinks once when the switch turns on. after blinking one time there is no orange light turning on and not heating up at all.
2 answers
I'm sorry I can't answer your question because my iron is Azur GC 4800 model. It has a pink light that goes off when it heats up to the right temperature. Good Luck!
Philips S.Philips
Hi there, thank you for reaching out to us. We're sorry to hear you've been experiencing issues with your Philips iron. We'd like to help you get back to ironing as soon as possible. We recommend that you take a look at the suggestions found in the following link: https://www.philips.com.au/c-f/XC000013184/my-philips-steam-iron-does-not-heat-up-anymore. Additionally, feel free to contact our Consumer Support team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). They'd love to investigate this for you.
Kind regards,
The Philips Australia Team
Les Masked
I am having problems with the flap that covers the water fill. It is growing increasingly difficult to lock in place. I am disappointed as it’s overall a good iron. The model is a Phillips Azure Pro 2800W.
1 answer
Philips S.Philips
Hi there,
Thanks for asking this here! We can imagine it is inconvenient when it's becoming more and more difficult to close the lid of the water reservoir. Would it be possible to contact our coworkers directly at 1300 363 391? They'll be able to help you out quickest. Thanks in advance!
Kind regards,
The Philips Australia Team
Ruthasked
Hi my azure pro iron has stopped heating up. Blue led light flashes twice when plugged in then nothing. Could you please advise? Only a year and half old. Gc4880 azur pro 2800w.
7 answers
Philips S.Philips
Hi there, Ruth.
Thanks for submitting your question. We'll happily help you with this issue. First of all, it may be that the unit is in Auto-shut off. Please press the steam button again to switch it back on. It may also indicate that the water reservoir is (nearly) empty. If this doesn't help you, we would recommend contacting our product specialists at 1300 363 391. They should be able to assist you further from there on.
Kind regards,
The Philips Australia team
Hi, I have the same problem and it is not resolving by any means. Switching the main power on results only in twice blink of blue light followed by "tic sound" and then nothing afterwards. Its just one month old. Any tip to resolve the issue?
I have exactly the same problem. Went to use iron today. Switched it on, no orange light, bur blue auto off light flashes twice then goes off. Iron doesnt heat up and no lights on it.
Raewyn Morganasked
I have purchased this iron and would like to know specifically what the soleplate material is. Does it contain any Teflon or Teflon like ingredients such as perfluorinated compounds like PFOA (perfluorooctanoic acid)? Many thanks.
Raewyn Morgan
1 answer
Philips S.Philips
Hi there, Raewyn. Thanks for asking. For this question we advise you to contact our product experts on the below number for further assistance:
Call us
1300 363 391
Mondays to Saturdays: 7:00 am - 7:00 pm EST
Kind regards,
The Philips Australia Team
Marieasked
Why does my iron start flashing on auto mode, when switched off and left for a couple of minutes it heats again for a few minutes then it starts flashing again
1 answer
Philips S.Philips
Hi there, Marie. Thanks for asking. We like to get in touch and see how we can help. We advise you to call our colleagues on the below number for further assistance:
1300 363 391
Mondays to Saturdays: 7:00 am - 7:00 pm EST
Kind regards,
The Philips Australia Team
Latifasked
My PerfectCare Azur blue light is blinking and the iron is not hot. Why?
2 answers
Never happened with my iron. I would suggest, if it's under warranty take it to the store.
Philips S.Philips
Hi there. Thank you for your question. There are a few things that might be happening, so we'd like for you to have a look on the following page: https://bit.ly/2Q6JZYh. If none of the options there stop the light from blinking, we advise you to contact our customer service. You can find us on both Facebook and Twitter (@PhilipsCare), or reach us through any of the options mentioned here: 1300 363 391 (AU) or 0800 658 224 (NZ).
Kind regards,
The Philips Australia Team
Louise Casked
Question - got a new iron - but do you measure the water to fill the iron with the iron on it's end, ie standing up - or in the lying down position. There is quite a bit of difference in volume of water between the two positions. Instructions do not say. I have a Philips GC4517.
1 answer
Philips S.Philips
Hi there, Louise. Thank you for contacting us here and sharing your experience with us about your steam iron. It can be confusing to find out how to measure the water if the instructions don't say this. To clear this up, we'd like to get you in touch with our team of product specialists. You can reach them by phone, if you're living in Australia please call 1300 363 391 or if you're based it New Zealand, please call 0800 658 224. We hope they will be able to assist you further.
Kind regards,
The Philips Australia Team
Kevinasked
My phillips azur performance plus- model gc4526, flashes 2 blue blinks then nothing? Ive filled it up and switched it off at mains, still the same?! Only had it a month Any ideas?
4 answers
Philips S.Philips
Hi Kevin,
Thank you for your question here. If your iron is left unused horizontally for more than 2 minutes, or vertically (on the heel rest) for more than 8 minutes, it switches off automatically for safety reasons.When this happens, the blue automatic shut-off light flashes. Pressing any button will turn the iron on and it will start heating up again.
After approx. 2 min. it will be ready for ironing.
Please let us know if this has been of help!
Kind regards,
The Philips Australia Team
This happened to me as well. It happens when you turn the iron on. A few blinks, then no heat. I am able to get a blink when I adjust the wheel for the temperature, but no heat, whatsoever. I has nothing to do with moving the iron.
Mine is doing exactly the same thing. Have not had any issues previously. Has anyone found a solution?
Lorraineasked
GC4517 Hi, I'd like to know what to do about my iron. It doesn't automatic steam anymore. It's not that old, just a few months old. Lorraine
1 answer
Philips S.Philips
Hi Lorraine, thanks for contacting us.
It's regrettable to hear that it seems something isn't completely right. If you do feel something is up with your iron, then we'd recommend to reach out to 1300 363 391. Our customer care will be happy to assist you with this. Just to check though; do you use a setting of ●●● or higher? As the other settings won't produce any steam.
Kind regards,
The Philips Australia Team
Fay Aasked
I have a Philips Azur Performer Plus steam iron and as soon as I plug it in it goes to Auto Off mode therefore will not heat up. What can I do?
2 answers
Contact the company and they should be in touch. They told me to take my iron to Petersham in Sydney (I live no where near there and they wouldn't let me post it) so I ended up throwing mine out and buying a Tefal iron instead. It works a charm :)
Philips S.Philips
Hi Fay, thanks for your question.
This does sound like a possible defect, and we'd like to look into this a bit further on your behalf. Could you contact us on 1300 363 391, if you're located in Australia? Otherwise you'll be able to reach us through our support portal on our website (http://philips.com/support/).
Hope to hear from you soon!
Kind regards,
The Philips Australia Team
Janieasked
Hi,
I have a Philips Azur iron. The little blue plastic slider has broken off - can I get a replacement slider?
1 answer
Philips S.Philips
Hi Janie,
Thanks for your question. We regret hearing that a part of your steam generator has come off. Since we don't know what model you exactly have and we're not quite sure what part you're referring to either, we kindly advise you to contact our product specialists. You can call them on 1300 363 391 if you're based in Australia or on 0800 658 224 if you're based in New Zealand. They're more than willing to assist you in this matter. It's also possible to contact us on Facebook or Twitter (@PhilipsCare) if you prefer that. We hope to hear from you soon.
Kind regards,
The Philips Australia Team
PJEasked
My Philips Azur cordless steam iron leaks during operation AND when switched off completely. The day after ironing it is sitting in a puddle of water. It is not overfilled and it is on setting 2 for ECO ironing. It has tripped the circuit breaker twice. What can be done?
1 answer
Philips S.Philips
Hi PJE, thanks for your question. There could a couple of things cause leakage like you describe. Could it be that the water-level is filled over the 'MAX'-indication? Besides that, we were wondering if the tank is closed properly. You should hear a clear 'click' when closing it.
If this doesn't help, please contact us directly on 1300 363 391. We'd like to see what we could do for you.
Kind regards,
The Philips Australia Team
Paul Basked
Hi. We’ve had our Azur for a few years now as a faithful servant. But recently it’s been dripping water from the rear housing where all the connections are. Occasionally it trips the house electricity. I assume because the contacts have water on. I removed the plastic cover and inside the screws are rusty and it’s like condensation everywhere. Is there a fix? Is it dangerous. Should I get a new one. Thanks.
1 answer
Philips S.Philips
Hello Paul,
thank you for contacting us about your Azur Steam iron. We would really like to look into this for you and would you please give our Customer Service line a call in order for us to assist you further? You can reach us on 1300 363 391 (Australia) or on 0800 658 224 (New Zealand).
Kind regards,
The Philips Australia Team
Deborah Basked
I forwarded a question yesterday re our Philips Azur GC4865 iron; on double checking today I noticed that when you turn it on a red light flashes twice then nothing. In reading through this site it would appear this is a common problem for this iron. I liaised online with your customer service and they advised that because the iron is out of warranty, we would need to pay to get it repaired. My question is, if there is a fault with this particular model, as appears to be the case by the other questions asked, shouldn't Philips 'wear' the repair costs? The iron wasn't a cheap one and ours has hardly been used (refer to previous question for reason). Thank you
2 answers
Philips S.Philips
Hi Deborah, thank you for your question. We're not sure what's causing the red light of your iron to flash (and if this is due to a fault with the model in particular), but we can't tell you anything different than our colleagues from Customer Care when it comes to our warranty procedures. If you'd prefer to speak to someone directly about your iron, then feel free to give us a call on 1300 363 391 (Australia) or 0800 658 224 (New Zealand). Enjoy the rest of your week, Deborah.
Kind regards,
The Philips Australia Team
Hi Deb,
I'm writing this from Istanbul and my Azur Excel hi545 has the exact same problem. When you plug it in the red lights blinks twice and the iron turns off. I guess it's a defect with the safety shut-off system that Philips wouldn't admit. This is my first and last Philips iron
Deborah Basked
We purchased a GC4865 and in effect it is still brand new because shortly after we purchased a Philips GC9600 Steam iron. Because the GC9600 stopped producing steam we have had to return it and it is currently being repaired. We went to use our GC4865 however it won't work. We plug it in and nothing. We know there is nothing wrong with our power source, and the iron plug and cord is ok. Can you please advise. Thank you
1 answer
Philips S.Philips
Hi Deborah,
Thanks for your question. It does sound like it might be a good idea to get in touch with the same team you've been in touch with about your GC9600. They'd gladly look into any possibilities that they have at their disposal to help you further from here on out.
We do hope you'll soon again be able to iron in full capacity.
Kind regards,
The Philips Australia Team
Taniasked
Our Phillips iron model GC3820 doesn't heat up anymore. When we plug it in, the Auto Shut off light keeps flashing. I moved it and it still wouldn't heat up. Looks like a common problem with these irons. Please can someone help????
1 answer
Philips S.Philips
Hi, Tani. Thank you for asking your question on this platform. However, we are sorry to hear that your iron does not heat up anymore. Could you please check the potential solutions on this web page: http://www.p4c.philips.com/cgi-bin/cpindex.pl?ctn=GC3820/20&dct=QAD&faqview=1&mid=Link_FAQs&refnr=0105239&scy=PL&slg=AEN&view=aa12_view_partial.html? If this does not solve the issue, feel free to call our colleagues. If you reside in Australia, you may call this phone number: 1300 363 391, and if you are based in New Zealand you can reach our colleagues on 0800 658 224.
We wish you the best!
Kind regards,
The Philips Australia Team
Sahendraasked
Our Phillips iron model 2560 doesn't heat up anymore. When we plug it in, the Auto Shut off light keeps flashing. I moved it and it still wouldn't heat up. Looks like a common problem with these irons. Please can someone help????
1 answer
Philips S.Philips
Hi Sahendra, we're sorry to hear your iron has been acting up. Our team would love to take a closer look into this. You can reach them at 1300 363 391 if you're in Australia and at 0800 658 224 if you're in New Zealand. They'll be happy to help you with this.
Kind regards, The Philips Australia team
Johnasked
Our Steamglide iron seems to have the opposite proble to most others on here. It doesn't release steam automatically. The steam and "squirter" work fine when operated manually by pressing the buttons on the top so the holes are not blocked up and we have cleaned it anyway. We were wondering whether there is something we have to do to operate the automatic steaming?
3 answers
Philips S.Philips
Hey John, thanks for reaching out to us about this. Only certain types of irons have the possibility to release the steam automatically. If it isn't an option on the dial then your model unfortunately doesn't sport this feature. However if it is, and it isn't working, please do reach out to our customer care team on 1300 363 391 (AU), or through http://philips.com/support/.
Good luck!
Kind regards,
The Philips Australia Team
That isn't very helpful. If the iron NEVER automatically steamed, then I wouldn't have asked the question. The fact is that it did once work and now it doesn't. The manual steam works when the button top right of the iron is pressed as does the "squirter", the button top left, but it doesn't steam automatically any more. The slider between the button (0-6) has no effect. The iron has been cleaned using a de-calcifier.
The Philips irons are a bit more technical than most. Mine stopped producing steam automatically but worked fine manually. There's what looks like a miniature upside down metal disc inside the iron. Google "Bimetal Disc For Anti-drip" in image search and you'll see one. It has a little bit of oblong metal attached to the plate that sticks out. When the iron heats up then what happens is that in an instant the plate turns from being upside down to being the right way up. (Just like when your brolly turns inside out from the wind). You'll hear the iron doing that when you hear that loud "ding" inside it when it's heated up. That little bit of metal is lifted up by this action and that opens a valve and that lets the steam through automatically.
I noticed a rattle inside mine and eventually a tiny bit of metal dropped out. (The oblong bit that opens the valve). After putting up with it a while I opened up the iron to find put what had happened The oblong bit had been welded to the plate but the plate was severely corroded and that had eaten through the weld and so the metal oblong valve opener had ceased to work and dropped off. There was no corrosion protection on the plate at all. I bought a second hand cheaper Philips iron and removed the plate (which DID have corrosion protection) and swapped them over and the iron works fine.
The absence of adequate corrosion protection on those discs seems to cause these failures. At the very least Philips should provide replacements for them free.
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