10 questions from our users
Rowena Lewisasked
Is this iron has a self cleaning function?
2 answers
yes
Philips S.Philips
Besides the usual calc-clean functionality, the PowerLife Steam has a built-in calc-clean slider which allows for easy removal of any built-up scale from your iron. We hope this answers your question. If you have any further questions or comments, feel free to reach out to us on one of our social media channels (Facebook, Twitter @PhilipsCare) or on one of the following numbers:
AU 1300 363 391
NZ 0800 658 224
Kind regards,
The Philips Australia Team
Ben Lasked
Hello, I have a GC2990 model, a couple of questions:
1) it is near impossible to see the water level due to the dark casing. Am I blind? Is a light I can’t see?
2) why does it stick to everything? No matter or fabric.
3) why do the steam holes not go all the way to the tip of the sole plate?
I bought this because I wanted to be able to adjust the temperature setting myself so disappointed about these other things.
2 answers
Listen man i did the reviews for money idk anything about an iron i cant afford one bro
Philips S.Philips
Hi Ben, thanks for reaching out to us. We're sorry to hear you're disappointed by one of iron, and we would like to see what we can do to help change your experience for the better. Would you please give our colleagues at the Customer Service Line a call? You can reach them on 1300 363 391 (Australia) or 0800 658 224. THanks!
Kind regards,
The Philips Australia Team
Muhammedasked
Hi i have the power life iron with auto turn off but when i turn it on its going on auto turn off so it turns straight off and wont work how do i fix this?
Ps. It is immediately turn the auto off light and a click sound then it won’t start
4 answers
Philips S.Philips
Hello Muhammed, thanks for reaching out about this. To be honest this does sound quite strange! We'd recommend to contact us through http://philips.com/support/ or give us a call on 1300 363 391. Then we'll try our best to figure out what's going on and how we might be able to solve it.
Many thanks!
Kind regards,
The Philips Australia Team
I have the exact same issue
I have the same problem. Reading these comments it appears to be a common fault. Into the bin with it and purchase another iron I guess:-(
gvhasked
Hi,
We have been very happy with our Philips GC2960 iron until today.
Suddenly, the iron does not heat at all and the Auto Lite flicker only occasionally when placed on the soleplate for > 30 seconds. It does nothing in the upright position.
Assuming the problem it is smoothing to do with the orientation timer is there any way to check this and or fix it.
NMB
1 answer
Philips S.Philips
Thanks for your question, gvh.
It's a pity to hear there seems to be something wrong with your iron. We'd recommend to reach out to our product team by calling 1300 363 391. Alternatively you could find us on http://philips.com/support/. We'd like to see how we're able to fix this. :)
Kind regards,
The Philips Australia Team
Prasanasked
Cost please?
1 answer
Philips S.Philips
Hi Prasan,
Thanks for your interest in our products. Prices may vary from country to country due to currency and other factors. We'd recommend to get in touch with a local team to see if they could tell a bit more about the price in your area. You could find us on: http://philips.com/support/.
Kind regards,
The Philips Australia Team
Sueasked
I have only had this iron for a few weeks and the plate has black marks which I am unable to remove !! Can anyone help me ?? This problem will only get worst !! I have never had an iron that I could not clean what is it made of ??? Never buy a Philips again a waste of money. STEAMGLIDE POWERLIFE PLUS !
3 answers
Sorry. I could never completely get rid of it. I used a baking soda paste which helped a little but on the down side blocked some holes for a while. It's just not a good product. I persevered with it and ended up with burns on clothes. I gave up and bought a different brand.
Philips S.Philips
Hello Sue,
Thank you for this message. We’re sorry to hear the difficulty that you’ve been experiencing with your iron. We’d like to help you through the phone. If you reside in Australia, please call us on 1300 363 391. Our number for New Zealand is 0800 658 224.
Kind regards,
The Philips Australia Team
Actually rethinking. You should return it to seller or call the company for a refund as you have only had it such a short time.
sallyasked
Hi i have the power life iron with auto turn off but when i turn it on its going on auto turn off so it turns straight off and wont work how do i fix this?
1 answer
Philips S.Philips
Hi Sally, thank you for your question. The safety auto off function works after 30 seconds when the iron is placed on the soleplate and after 8 minutes of no use when it is placed on the back. Does your iron immediately turn off or after a while? This way we will know whether it’s a product error or not. Another question I have for you is whether you’ve had the iron for a while and already descaled it? Hope to hear from you soon.
Kind regards,
The Philips Australia Team.
alstonville2477asked
I'm also having the problem of scorching on the sole plate. The setting wasn't too high as I was ironing 100% cotton bags and I had the heat set to just below the Cotton/Linen setting. I don't want to use abrasives and destroy the sole plate but nothing is removing the scorches. Can you tell me how to remove the marks please?
1 answer
Philips S.Philips
Hello,
We're sorry to hear you're experiencing some issues with our iron. Would you be able to reach out to us via 1300 363 391 so we can see what we can do to help?
Kind regards,
The Philips Australia Team
marie wensingasked
When the iron is left on inadvertently- does the auto/off function mean just that the temperature is reduced or that it actually ceases heating, ie would it be safe all day?
1 answer
Philips S.Philips
Hi Marie,
If you give us a call on 1300 363 391 we'd be happy to take you through this issue.
Kind regards,
The Philips Australia Team
Youngghandssomeasked
How do you clean it because i lost the booklet on how to clean it?
1 answer
PhilipsPhilips
Hi Youngghandssome,
Most of our user manuals are now stored online so, if you have access to a computer, then please go the the website www.philips.com.au. Then navigate to the "Support" page, type in your product number (if you have a Powerlife iron then this will probably start with GC2xxx) and you should see the "User Manual" available to download. You can then print this off if you wish.
However, to give you the instructions specifically for cleaning out the calc...
Fill the water tank and heat the iron to ‘MAX’ temperature. Then, unplug the iron and hold the iron over your sink. Push and hold the slide button to calc-clean while you shake the iron to flush out the water. It is recommended to do this every two weeks.
I hope this helps.
Kind Regards,
The Philips Australia Team
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