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Plum Play Space Zone 12ft
Reviewer Photos & Videos
AliciaSydney Surrounds, NSW
- Space Zone 12ft
- Verified purchase
Dangerous and fully rusted after 4 years of use - warranty is 10 years
We purchased a plum trampoline for longevity and 10 year frame warranty. unfortunately this trampoline although only used by one child is now useless and dangerous. This was purchased for Christmas 2015. Plum have offered us 20 % off the purchase of a new trampoline as no parts available to replace, we will not be purchasing again and this matter will be going to NCAT. 10 years warranty on frame, as you can see from photos this trampoline is dangerous...
Purchased in November 2021 at Harvey Norman Big Buys for A$657.00.
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- Space Zone 12ft
- Verified purchase
Expensive Tramp & Worst quality :(
We purchased the Plum Trampoline from the Warehouse around 2 years ago. Desperate to replace our old one (which lasted around 9 years), we purchased this 'make' as there wasn't any other stock available at the time. The price was exceptionally higher for this trampoline, and also had to be ordered from another branch, so we expected a good quality tramp that would last a good couple of years. We have 3 kids (who are 4, 10 & 16 now). Within the first few months, the spring protectors ripped & faded. The zip on the safety net broke, the bolts...Read more
holding the safety nets are so thin, they keep snapping (have replaced a number of them already). Recently, one of the springs snapped off the mat, and the bolts on one of the legs has recently snapped too. My kids are very disappointed, as it is school holidays and are now unable to use it until we get new bolts to replace the broken ones. This was a very disappointing purchase and will definitely NOT replace with any Plum products in the future.
Purchased in January 2021 for A$384.30.
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4.7(178)Terrible terrible terrible! Don’t waste your money.
We brought this trampoline 18 months ago. We replaced the nets and safety pads in the first six months. The safety pads absorbed water and rotted. The nets ripped and frayed.
The replacement nets and safety pads did exactly the same again. The poles bent, the screws broke, the stitching came undone on the mat and the springs fell off. I NEVER would have spent the money on this heap of rubbish if I knew what a rip off it was.
This was brought from the Warehouse in NZ and was the most expensive model when purchased. My children were 8 and 5 a...Read more
t the time. I feel frustrated and ripped off by this company. The fact they offer such a short warranty period for such an expensive item sums the product and company up. This product is not fit for purpose, is dangerous and a huge waste of money.Purchased in December 2021.
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Find out how Plum Play Space Zone 12ft compares to other Trampolines
Know better, choose better.
Awesome we love it
Purchased this trampoline for my sons 7th birthday and 4 years later it is going strong. Has handled our harsh Queensland weather perfectly and when I needed a mew mat because ours got a lot dirty and the kids said it started losing it’s bounce, I just googled ‘plum 12ft mat’ and their website came up and I was super impressed! From mats to nets to braces every spare part you could ever need is available for separate sale for really reasonable prices. Also as a single mum I put it together alone without a problem and have moved multiple times and still it’s standing strong.
1 comment
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Odi
- 3 reviews
Waste of money. Only lasted 8 months
Springs pulled loose from mat.... grandson hand got hurt by spring through the mat..... a waste of my money. Will never buy a plum again.... should of put the money towards the purchase of a vuly! Way better quality! Bought 15 months ago but only put it up last may!
1 comment
Plum Products A.Plum Play
Hi Odi,
Thanks for your review! ... Read more
We offer after sales service for all our products whether purchased directly with Plum or through our retailers. The warranty for this trampoline covers any manufacturing defects within the materials throughout this period. The warranty for this model is 12 months and should you experience an issue within this period, we would be more than happy to assist. Our customer service team can be contacted by email: [email protected] Monday-Friday, 9am-5pm. After this period, we offer our customers replacement parts for purchase at wholesale costs to enable the longevity and life of the trampoline. Please contact us should you have any further questions. All the best, Plum ProductsSimilar opinion? Write a review on ieatwords.com.au!
Seems to be the fault with many I’ve read
From what I’ve read the problems with the springs coming away from the mat is common. This trampoline doesn’t even last a year, what a waste of money. My $250 warehouse tramp had lasted 4 years. My plum one just on 6 months for $450, both sold buy the warehouse. they should be taken off the market!!
1 comment
Plum Products A.Plum Play
Hi,
Thanks for your review!... Read more
The standard warranty for the perishable items like the enclosure net, safety pad and jumping mat is 6 months. From this point, we offer our customers replacement parts for purchase. We offer after sales service and we are always willing to assist our customers with spare parts. Please contact us should you have any further questions. All the best, Plum ProductsSimilar opinion? Write a review on ieatwords.com.au!
SimoneAU
- 3 reviews
Faulty
Dont waste $500 on one.Got my kids one for christmas.It has stupid straps that attach around a clip that holds spring.Only had less than six months.4 springs have come off because the stitching is faulty and has rended a $ 500 trampoline useless and worse dangerous.Toys Rus sold it to me and have fobbed me off with no support what so ever.
1 comment
Plum Products A.Plum Play
Hi,
Thanks for your review!... Read more
The standard warranty for the perishable items like the enclosure net, safety pad and jumping mat is 6 months. From this point, we offer our customers replacement parts for purchase. We offer after sales service and we are always willing to assist our customers with spare parts. Please contact us should you have any further questions. All the best, Plum ProductsSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
mmcnoeasked
Our 12 ft is about 12 months old. I have had to repair the netting twice now and it is no longer reparable. The rest of the trampoline is good. My kids love the trampoline but I am not so keen for them to be using it without the safety net working properly. What is the process for getting a replacement net? is it covered under warranty? I am in Dunedin, New Zealand.
3 answers
Since the last time I commented the net on this Trampoline has got worse. I am now dismantling it due to safety issues. I do not recommend this Trampoline to anyone. I wouldn't even give it a 1 out of 5 stars.
Did you get it from the warehouse?
Plum Products A.Plum Play
Hi,
The standard warranty for this trampoline is 12 months.
We offer after sales service for all our customers and are always here to help with spare parts.
We hope this has now been resolved, but please contact us should you require any assistance.
Please remember to replace all perishable items every 12 months to ensure the longevity and life of your trampoline.
All the best,
Plum Products
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Plum Products A.Plum Play
Hi Lunala,
Thanks for your review!... Read more
We offer after sales support and can be contacted by phone on 02 8968 2200 or email at [email protected] during standard business hours for any queries about spare parts, etc. As per the instruction manual, it is advised to replace the perishable parts like the enclosure net, safety pad and jumping mat annually to ensure the longevity and life of your trampoline. We wish you and your son all the best with your trampoline! Kind Regards, Plum Play Australia