4 questions from our users
mmcnoeasked
Our 12 ft is about 12 months old. I have had to repair the netting twice now and it is no longer reparable. The rest of the trampoline is good. My kids love the trampoline but I am not so keen for them to be using it without the safety net working properly. What is the process for getting a replacement net? is it covered under warranty? I am in Dunedin, New Zealand.
3 answers
Since the last time I commented the net on this Trampoline has got worse. I am now dismantling it due to safety issues. I do not recommend this Trampoline to anyone. I wouldn't even give it a 1 out of 5 stars.
Did you get it from the warehouse?
Plum Products A.Plum Play
Hi,
The standard warranty for this trampoline is 12 months.
We offer after sales service for all our customers and are always here to help with spare parts.
We hope this has now been resolved, but please contact us should you require any assistance.
Please remember to replace all perishable items every 12 months to ensure the longevity and life of your trampoline.
All the best,
Plum Products
Mayvisasked
We have been given as a present the 10ft trampoline from aldi for $200 from the grandparents. My husband started to assemble it and the frame has started to buckle. He tried to tighten the bolts on the legs and broke one. Is there a reason why it is buckling?
3 answers
Hi Mayvis
my husband put it together. Everytime we have had a screw break we've gone up to the hardware store and bought new ones to put in it's place and that's stopped the poles sliding down and the trampoline being so different in places.
Hope this helps.
Hi. Yes we guessed we would have to buy stronger bolts. But i still dont understand why the frame is buckled? Is that because the bolts are not tight enough and bringing it together. I really have no idea
Plum Products A.Plum Play
Hi,
We hope this has now been resolved.
We offer after sales service for all our customers and are always here to assist with spare parts.
The reason this may have been buckling is because the enclosure net was not installed at the time. Once the enclosure net is installed the trampoline evens out and therefore will reline the shape.
With regards to the bolts - these are available for purchase should you require any replacements.
Please let us know if we can assist you any further.
All the best,
Plum Products
Belinda85asked
Purchased a 10ft plum trampoline with enclosure & ladder. 3 of the bolts have broken off the leg clamps & the legs look bent & wobbly.
It's not safe. The number I've been given to call in regards to warranty is closed for another week, this is supposed to be a Xmas present for my kids & now they can't use it.
Has anyone else had similar problems & been able to rectify it?
2 answers
Hi Belinda, my husband went to the hardware store and bought different screws to replace the ones that broke. Ones that are stronger. and haven't had any problems with the new ones screwed in. Hope this helps.
Plum Products A.Plum Play
Hi,
We hope this has now been resolved.
We offer after sales service for all our customers and are always here to assist with spare parts.
The reason this may have been wobbly may be due to the surface this was on. Please ensure this is on a flat and stable surface.
With regards to the bolts - these are available for purchase should you require any replacements.
Please let us know if we can assist you any further.
All the best,
Plum Products
acvhiflyerasked
Hi - our Plum 12 foot 6 pole trampoline was purchased last Christmas (2013) and already the safety net pockets which go over the poles have disintegrated, and also the netting along the lower edge has ripped and we can no longer use the trampoline as it is not safe. I don't know where to buy a replacement net. I am not especially happy as now we have an unusable eyesore in the back garden. Please can you help?
2 answers
My padding went after 3 weeks of use... Now 6 months down the line the netting is ripping all around the poles and where the zip is, so I'm looking for my recipet to return it!!! Had enough of it!!!! If you can return yours I would be returning it!!!
Plum ProductsPlum Play
Hi,
Kindly contact our Customer Service team on 02 8968 2200. They will be able to find a suitable solution for you.
Kind regards
Customer Service
Other Trampolines
Jump Star Round
4.9(273)Oz Trampolines Summit Round
4.7(599)Jumpflex Trampolines
4.7(240)Jump Star Rectangular
4.7(178)Springfree Trampoline
4.5(279)Vuly Thunder
4.4(361)Vuly Ultra
4.6(100)Oz Trampolines Summit Oval
4.7(67)Premier Trampoline
4.6(73)Vuly Thunder Pro
4.5(69)Oz Trampolines Inground
4.9(39)Vuly Lift 2
4.5(64)
Other Trampolines
Jump Star Round
4.9(273)Oz Trampolines Summit Round
4.7(599)Jumpflex Trampolines
4.7(240)Jump Star Rectangular
4.7(178)Springfree Trampoline
4.5(279)
Related Articles
The best baby products in 2020!
ieatwords.com.au has analysed a years worth of opinions from over 6,500 Aussie mums and dads to published our Awards for the best baby products in 2020. See the top-rated prams, car seats, carriers, and breast pumps to spoil yourself and your baby with this summer!
Nathan S.Oct 29, 2022
Listing monitored by Plum Play representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.