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Plum Play Space Zone 10ft Questions & Answers
2 questions from our users
Mayvisasked
We have been given as a present the 10ft trampoline from aldi for $200 from the grandparents. My husband started to assemble it and the frame has started to buckle. He tried to tighten the bolts on the legs and broke one. Is there a reason why it is buckling?
3 answers
Hi Mayvis
my husband put it together. Everytime we have had a screw break we've gone up to the hardware store and bought new ones to put in it's place and that's stopped the poles sliding down and the trampoline being so different in places.
Hope this helps.
Hi. Yes we guessed we would have to buy stronger bolts. But i still dont understand why the frame is buckled? Is that because the bolts are not tight enough and bringing it together. I really have no idea
Plum Products A.Plum Play
Hi,
We hope this has now been resolved.
We offer after sales service for all our customers and are always here to assist with spare parts.
The reason this may have been buckling is because the enclosure net was not installed at the time. Once the enclosure net is installed the trampoline evens out and therefore will reline the shape.
With regards to the bolts - these are available for purchase should you require any replacements.
Please let us know if we can assist you any further.
All the best,
Plum Products
Belinda85asked
Purchased a 10ft plum trampoline with enclosure & ladder. 3 of the bolts have broken off the leg clamps & the legs look bent & wobbly.
It's not safe. The number I've been given to call in regards to warranty is closed for another week, this is supposed to be a Xmas present for my kids & now they can't use it.
Has anyone else had similar problems & been able to rectify it?
2 answers
Hi Belinda, my husband went to the hardware store and bought different screws to replace the ones that broke. Ones that are stronger. and haven't had any problems with the new ones screwed in. Hope this helps.
Plum Products A.Plum Play
Hi,
We hope this has now been resolved.
We offer after sales service for all our customers and are always here to assist with spare parts.
The reason this may have been wobbly may be due to the surface this was on. Please ensure this is on a flat and stable surface.
With regards to the bolts - these are available for purchase should you require any replacements.
Please let us know if we can assist you any further.
All the best,
Plum Products
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