i tried to ring qantas i was on hold for hours, anyone wanting to find anything out is a nightmare, nib would not help me even though they are the underwriters, so i changed to nib direct, even though qantas gives you points its not worth the nightmare, don't do it

We changed to Qantas Assure health insurance it was easy to do & good value for money, would definitely recommend to our friends and family plus the points as a bonus

I was attracted by the potential points you could earn by switching but when I compared the costs for the same cover that I currently have, the prices were exorbitant. No thanks Qantas.

Qantas health insurance quote for SilverPlus Hospital cover, $500 Excess and Lifestyle Extras including my Lifestyle Loading and Govt rebate was $50 per month MORE than a written quote from NIB for the same cover! That's over $600 a year, every year. That's a lot for the points. And its even worse than this because the operator informed me that Qantas Assure is backed by NIB.

Please be aware of the fact that you won't receive any Qantas points for you joining this health fund until you call them and ask for points transfer. Its very disappointing as you should receive points 3 months after you have joined the fund and as they say it all should happen automatically. I waited for 4 months, while nothing happened and my wife waited for 5 months and still no transfer!

Very happy with Qantas Assure and using the well being app gives you extra Qantas Points. Signup was simple and easy - the lady on the phone was very helpful.

I’ve had top cover with them and it’s just a scam! Impossible to put a claim through you turn in circle for ages. All that so later on they send you a letter saying “actually we do. It cover this particular thing”

I've been extremely happy with Qantas Assure. Signing up was a breeze, and the lady on the phone told me a little tip of how to get an extra 50,000 points (which came through seamlessly). Every single time I've called, I've had an extremely helpful Australian phone operator, with little to no wait time.

I made two separate claims. One of them got rejected, but that was only because I attached the wrong receipt, and they explained to me exactly what they needed to process it. Both was processed and back into my bank within 2 business days.

I adjusted my premium over the phone, and got instant confirmation and change to my policy.

If they keep this up, I will never see a reason to change to a different health fund.

Yes I’m happy with the policy to date.
Very easy to set up
Customer service is fine. No problems waiting to long on the phone
Claiming on line simply
Claim payment quite

Katie Sanders should be the CEO, great attention to detail & listened. As i employ 25 staff, ones like Katie are real keepers. Thanks again

I didn’t even take out the policy because I couldn’t (they had incorrect details on the system that they “couldn’t fix”) and when they said they’d call me back they didn’t. I followed them up 4 times before someone called me back and then the representative thought he would speak to me in a condescending manner. I can’t imagine dealing with them should I need to make a claim relating to a health issue.

Better benefits through my previous Health insurance so will not be continuing with Qantas Assure. Qantas should concentrate on delivering better airfares and services to their clients. Not trying to be everything to everyone! Most annoying!

The customer support was lacking.
The pay off on claims was terrible.
My advice is do not go there.
Poorest claim repayment if any company I have been with in 20 years.

I have just spent the afternoon comparing Health funds making use of Compare the Market and calling a few funds. For us at this time Qantas Assure is the best value. My experience with the staff was great. I had someone who was articulate, knowledgeable, helpful and really really pleasant to deal with.

Very disappointed with my 2 current claims with Qantas Assure
1. Champix - could not claim even though I have Top Cover including prescriptions on reading small print item is subsidised so therefore I cannot claim
2. Revitive Pharma with TENS machine and EMS - cannot claim because its heading is 'Circulation Booster' (which is a trade name) The heading has to say TENS machine!! Have spoken to several Pharmacists and Revitive themselves and they state they have never had a problem with a claim on medical insurance before, but Qantas Assure will not recognise the Revitive so here I sit in pain and suffer