Expensive, waste of money, paying for points, Some policies only cover you if you go to emergency within 24 hours. So if, after a sports accident, you go to bed hoping it will get better or get an appointment at your GP first, treatment can be restricted to 90 days, so if you break your leg and get pins and screws inserted allowing it to heal, you might not be covered if they get taken out six months later."

Prices are hiked up to compensate for any points received. Customer service will say anything to get you off the phone and then just ignore it with no follow up. 3 weeks.. 5 calls,3 emails and 2 calls to hospital that did exactly what they needed to do, as did I. no money back from a very straightforward claim, 3 weeks later

Reasonable product, slightly more expensive than my previous insurer, but with Qantas points as a leveller.
We are fortunate in that we don't really claim a great deal, but want peace of mind so took a high level of cover. One thing to watch when comparing is the limits, QA were a fair amount less than my previous insurer for extras, but if not claiming much that's not such an issue.

Had one issue when I first joined where I had gone to the dentist, only to find my card was incorrect. Called QA and they rectified overnight.

Fantastic product that rewards you for being active with Qantas Frequent Flyer points. You also earn points on your premium. It's about time you got something back for your health insurance!!!

I switched from Medibank to Qantas Assure last month, after years of staying put. I looked into Qantas Assure, and realized they are backed by NIB, which means the products are almost the same as NIB's, but I got 50,000 points when I switched (although I have to wait 60 days for the points..). Amazing service when I called up the call centre as well.