I had flights booked with QA to Australia, I then had to change the dates to November due to COVID-19. I tried numerous times to do this over the phone but would be on hold for hours on end and the line would then cut off. I was forced to make the change online as it was getting closer to the departure date, and was charged 443 pounds to do so. I made a complaint to QA to try and get this back but was told that because I did not make the change online that I was not entitled to a refund. What an absolute joke.

I would like to say to any QA re...Read more

We booked a holiday to Finland and Norway with a tour company. On Day 2 of our 19 day holiday the whole trip was cancelled due to the unfolding Covid 19 worldwide crisis. We were stranded in Helsinki. The airline we had been booked onto was Qatar Airways. From Helsinki there is no way of contacting Qatar airways. I had to send a message back to Australia asking my daughter to help us. This was on March Friday 13. Qatar said they can’t change the flights, the travel company must do it. The travel company said they cannot change the return flight...Read more

Qatar will change your flights 1 year from Ticket Issue date. Seriously, do Australians want to travel to the northern hemisphere in their cooler months? So you book & pay for your flight several months in advance for your European holiday and then covid-19 happens. Who is going to want to fly to Europe in cooler months. There should be an 18 month leeway for Australians travelling north to cover at least 12 months from their actual travel date not from ticket issue date.

Side note, if you booked your trip via an online agency you have to ...Read more

I flew Qatar after being abandoned by the travel company I went on a tour with in Italy. My flights were reasonable, the service was good, food ok and the toilets were kept clean which is my benchmark for carriers. They also flew into Canberra without having to go from International terminal to domestic which was great to breeze through customs here in Canberra instead of the line up in Sydney.

The only thing negative I have to say is the way they handled the crowd getting off at Doha. I have purchased a Lounge Pass for the airport as I h...Read more

I am on disability pension frequent overseas traveler born in 1961 and this is my first experience with damaged luggage had no experience or knowledge to know how protecting myself against such situations.

Our luggage and some contains were missing, damaged, broken items handle and wheels off (had to carry the luggage and my back and hands are hurting now. luggage pictures provided).
Been asked for items recites, date bag was bought and we did not have because we do not keep such matters especially while traveling also some items where gifts....Read more

We purchased two flight tickets With Qatar Airways bought them on the same day of our departure from Sydney to Germany.
my son had paid with his visa card, in the airport the manager of Qatar airways said that they can’t accept the payment from my son unless he attends himself to confirm the payment or to
e-mail them some documents with his ID confirming the payment!
So he asked me to pay again for our fare tickets and told me they will refund for me or to my son the payment of $5,647 which we had paid twice!
So it was double payment of $1...Read more

I have tried contacting the airline but the Sydney office didn’t want to know and the compliment/complaint email won’t send. The flight from Perth to Doha was so cramped we were grateful for the enforced 22 hour stopover, due to a change in flight days after we booked. At least the requested bland meal was supplied. On the return flight Rome/Doha/Perth there was no special meal, I kept checking that I wasn’t sitting on my seat belt as the seat was that uncomfortable and both my daughter and myself left the aircraft covered in “bed bug or simi...Read more

I booked two international tickets Melbourne - Dublin Total $2400. I requested to change one flight to the next day (Manchester - Dublin). There was $35 increase to taxes and fare increase of $5 increase for the price of the flight and I have been requested to pay $630 per person (that’s $1260) which is the equivalent of a full international return flight from Melbourne to Dublin. All charges are for reprocessing the fare. This charge is the same irrespective of the increase in fare or taxes. The airline will have An ACCC/fair trading enquiry s...Read more

Worst service I have ever received, from any company, ever.
I tried to purchase tickets on the 21/12/19 for the price of 1060 dollars. The transaction was declined and no tickets were issued. However a hold was put on my card for the full amount. Next was over two and a half hours of phone time spread over ten separate calls where Qatar was extremely unhelpful and refused to either email the bank in order to release the hold on my card, or put the transaction through and issue my tickets.

After 7 days, on the 28/12/19, Qatar put the transactio...Read more

I Used Qatar for 4 flights. Australia to Doha, Then onto the Netherlands and back.
I have flown to 4 countries before and will now always stick with Qatar if I can.

The service was outstanding. I flew economy on all sections but felt like I was getting 5 star service.
Unless you are very tall. The legroom is more then adequate.
I don't sleep on flights and the air hostesses and hostesses, made sure I had drinks on hand, anything I asked for was always met with a smile.
All flights were nearly fully booked, so they had a lot of passengers to ...Read more

Sydney to Kiev via Doha.
Left Sydney early arrived Doha half hour late at 5.43am
A 380 Airbus with about 530 passengers.
Took 20 minutes to get off.
Another 20 minutes to get through transfer and security.
Left me about 2 minutes to get to connecting flight to Kiev. Doha is a huge airport. Gate on opposite side.
Not a snowflakes chance of making it in time.
NOW GET THIS !
Qatar blamed me for missing the connecting flight !! Remember they were half hour late getting in to Doha !!
Forced me to pay over $780 AUD to get on 8 hr later flight to Kiev !...Read more