As a loyal 10 year customer I am Shocked by how I have been treated by such extremely rude staff and manager even worse, got told I have a zero balance owing over the phone, i then went away on holiday for 10 days to come back to my mail informing me my policy has been cancelled.
Won’t do business with QBE again
I advise anyone not to go with QBE

After reading all the reviews for QBE i wouldn't have gone with them at all....BUT ...i did ...a few years ago and i recently had to make a claim after hitting a Roo... 1 very short phone call..done.. they booked my car in to be fixed ..and its fixed end of story ...yep I'm shocked too
the only thing is the policy price 74 per month v 55 per month with another insurer inc windscreen..gonna shop around i think

After swapping over from AAMI to QBE for my car insurance, we are really happy with QBE. We are still waiting for AAMI to pay us our claim that AAMI agreed to from the 2011 Queensland floods. Earlier this year a guy took right of way off me and hit my car. The police said the other driver was 100% at fault. QBE were fantastic and handed everything for me. They even rang a few days after the accident to see how I was. I am very impressed with QBE and professional they are.

It has been night mare dealing with Qbe claims, customer care, complaint handler, specialist team. Qbe staff needs better training on dealing and handling Customer matter and staff to be trained to work in fact not assumptions.

Worst company to deal with.

Title says it all. I paid for my renewal and they called me later in the day to let me know that the policy wouldn't cover me if something happened while I was driving. Now I have to wait 7-10 working days (which is really 2 weeks, lets face it) for my refund while I look for another insurance company to pay a hefty premium for. I'm a student and can't really afford to be out of pocket. You should really let customers know these details BEFORE they agree to pay for renewal. QBE are so quick to take people's money. Horrible company that don't care about who they leave in a bad situation, would never recommend to anybody.

Treat third party claimant's like crap. Driver at fault of accident pays excess so they can process the claim. I'm provided with claim number and left to deal with QBE. They offer ridiculous payout to settle claim. Cannot even purchase a second hand bike to replace what I had on what they are offering. Shame QBE...

Was involved in small accident with a car insured with QBE, trying to contact to find out what needs to be done for the other driver and car, rang twice, all I heard was ladies laughing and talking in another language, rang third time and no help just rude lady I couldn’t understand.

They must have a total of 1 staff member as I have called 3 times and waited over 3 hours each time and still nothing.

I am disgusted and that is putting it lightly. The company are nothing but thieves, liars, and cheats. They have denied my claim based on information that is incorrect and that is not fair! They do not contact you and they have sent me into a depression and anxiety because of the stress. My dog could give better service don’t do it.

I have been with QBE for the two years and in my second year was hit by another vehicle. In that incident got no help from QBE, my insurance policy was renew with out my consultation and the value of my car was reduced while they increased the premium without my knowledge and agreement. The worst customer service and the worst complaint management. All information was false and they kept lieing. Please dont go with QBE ever.

i have been with QBE for 4 years now and up until a few accidents that havent all been my fault i have had to fork out the excess everytime my car has gone in for repairs, the last accident i had was nearly a month ago and it seems everytime i am in an accident i am asked to pay the excess even though the accident was NOT my fault i am so disappointed and i WILL be changing insurance companies

Despite being provided all information from all parties, and presenting clear fault cases, they have made no effort to resolve our claim, despite us repeatedly contacting them. It's been several months now and we are still having to chase them up to get our car repaired.

My truck was involved in a accident over 15 months ago at no fault of mine. An I still have not got it back I’ve lost my business. An qbe has continuously stuffed me around like you would not believe. I could go on but I would say something I probably will regret thanks qbe for everything.