I would have give 0 stars, but had to give 1 star minimum...Hopeless customer service, wait for ages on the phone, not open at convenient times, cannot understand non english speaking people. Had my son listed as driver but was not advised that when he got his P plates, he would no longer be covered...had an accident and they declined the claim, I expected a big excess, but definitely not that I would not be covered...Disgusting! AVOID at all costs, RAA is cheaper anyway...

QBE looks after their best interests.
QBE told me that my vehicle is a ride off and not worth fixing.
I knew that my vehicle could be fixed for half the panel beater's quote.
The panel beater gave QBE an over inflated quote to fix it.
However I found out that my vehicle was sold to the panel beater from QBE.
QBE told me that my vehicle was a statutory ride off.
QBE won't disclose that my vehicle was sold and for how much.
I have lost money, because QBE would not pay my whole finance amount for my vehicle, the actual value of it and have ruined my claims history.
QBE mishandled my claim causing me financial and emotional stress.
QBE= LIARS NO NOT TRUST THEM WITH YOUR INSURANCE POLICY

You are better off having NO insurance than going with QBE!!! My car got hail damage. Taken in to get fixed. When I got the car back it had MORE damage than what it had when it went in! Sunroof was broken! Front headlights scratched! Seals around headlights melted! My Mercedes is now absolutely wrecked! No help. No customer service. They couldn’t care less! $1000 excess and my car is ruined! QBE is the worst!

QBE is the worst insurance ever. Had a car reverse into me. Cleary at fault and told QBE it was his fault. They told me I’m not liable then they changed their minds and said I am. They never call back. Useless

For compulsory third party insurance......Green Slip, QBE makes it super easy, providing the best (cheapest) quote, and all applications available online (for standard cars/drivers). I've got two cars, and both Green Slips are through QBE. Renewal reminders always sent when due to make it easier. I always check at comparison sites to make sure QBE is best for me...and it remains so. Thank you QBE

Absolutely terrible customer service! They are quick to take your money off you for excess but take weeks to pay you your money that you are owed! They don’t get back to you regarding any complaints you lodge and don’t communicate between their departments! I even got a complaint confirmation email to confirm I lodged a complaint but then they tried to recall it! How unprofessional is that?! Never go with this company! I have warned you!

QBE’s third party insurance for bikes is a rip off, many others offer comparable policies for approximately 1/3 less and when called their customer service was called they don’t care.

A guy reversed into the side of my car, I simply exchanged details and walked away.
It actually felt good, I wasn't even upset.
QBE handled everything, no worries.
QBE are reasonably priced premiums and easy fortnightly payments.

I got into an accident January of this year, only to have to wait 5 months to be told that no party was at fault.

The other party was a very old elderly man who failed to stop at a giveaway sign and drove straight into traffic damaging my car.

After being told that the other party was clearly liable this company comes back and tells me that each party needs to sort out their own damages.

So I have to pay $1600 to a useless insurance company that has done nothing for me. Meanwhile the other party think their reckless driving is ok.

Thank you for nothing QBE.

Constantly had to chase them up. Assessor original market value was $4000 less than what i eventually received. Assessor provided zero evidence at how he arrived at this figure. I had to pay for private valuation and fight for a figure that was closer to market value (still below). Very very slow process, I was without a car for over a 6 weeks .

The WORSE insurance I ever deal with. Im trying to have a cancellation from my canceled policy and its been over 2 months and 3 phone calls and nothing is done, every time I have to explain everything again and again and nothing happen after, USELESS!!! Imagine If I had a claim?! Don't go there to save a $10 a month because later you wont get paid if you need too!

I have been from last 2 years with th QBE .
I claim before 1.5 Months and still they haven’t finalised my claim they already debited all the amount from account for claim .
Even staff doesn’t know what they doing lack of knowledge and experience it’s really disappointing experience so please don’t buy any insurance from QBE AND Anz Bank car Insurance have a type with QBE SO BE CAREFUL .

I was using QBE to claim a repair for my motorcycle. First I have to figure out the right number to contact with, different department just simply push to the other. Second to make the call, they are extremely busy which means I have to wait at least 20 minutes for each call, and it turns out “sorry we cannot help you, I can transfer you to...” then another waiting. Finally when I dropped off my vehicle at the body shop, it’s been 2 weeks later after the accident.

It’s not the worst, the motorcycle is sitting there for another 2 weeks just waiting for insurance assessment. I made the claim on 15/12/18, now i’m still waiting for it. A total waste of time and money, not even worth it, do yourself a favor and try something else

I have been with QBE for many years. The reason I don't take my business elsewhere is because QBE meets all my needs. Just updated my details with them today and again the process was easy and straightforward. Special thanks to Chris and Jake from the customer service team who were immensely patient with my questions.