I have been a member of this fund for the top hospital, top extras cover no deductible since April 1990. Originally my family was in Townsville,then Brisbane and now Sydney. During that time major surgeries included cancer surgery, 2 hip replacements and 2 knee replacements in NSW Private Hospitals plus the in patient rehabilitation required each time.
I have never had a dispute with them and was completely satisfied with the benefits paid. They are approachable, quick to respond and extremely helpful Their coverage and benefits are superior to the other offerings in the market that I have been offered. The premium is quite expensive but in my estimation buys value for money.
On the basis of my experience I recommend this fund.

Big thank you to Queensland Country Health Fund for suspending my Private Health Insurance until October 2020. Always looking after their customers! Highly recommend them. They go out of their way.

We change from Bupa to them as they were way less expensive and offer kind of similar product. We change last months and already claim several item (PBS pharmacy and dentist) and they refund as expected in less than 1 business day. They are quite responsive to email and phone call. Nothing bad to say for the moment! Really happy we switch