Every time I have called, an operator will give me a different story on whats covered, tried to make a claim after four years and got rejected after receiving false information from an operator. My cars are insured with them too so I will be changing them all, cant be trusted.

Been with RAC for too long. However, it will not have my extended business and policies any further. Hideously bad a managing its policies and claims. Can't even interpret simple and definable terms under it's PDS. Unfortunately it's just a poorly managed company, which is a shame because it use to have a reasonable reputation. It's landlord property insurance, car insurance, and roadside assistance programs are antiquated and there are far better policies out there for cheaper or comparable premiums. Don't go near this company.

Recently made a claim assessor was quick job was carried out by local Very happy with repair Thank you RAC I have been with RAC for several years

Just joined them first time 2 months ago for home and contents insurance. The pricing was extremely competetive. Real reason was the the heaps of discounts on many items as an added member especially fuel discount which comes in handy with skyrocketing fuel prices.

I recently wrote a review on RAC, they made the process of claiming storm damage on my fence a real night mare. They have since apologised for this. However, if you buy insurance from RAC WA, ask when you purchase the product if their is a hold on the policy - this is their language not mine. In all the years I have been with the RAC this is only the second time they have made it hard to process a claim. Overall I am happy with them. We just have to remember to read the fine print. Been with RAC with this policy three months. But I have in total 7 policies with them, for over 25 years. Gold card member, and have over the years made claims without this kind of stress.

I am so disillusioned by RAC insurance as it seems that you pay premiums and yet every time you need to make a claim yet again it’s not covered. They appear only to cover acts of god, once you prove he does exist. Our gas hot water system needs to be replaced due to a fault causing fire to damage to the interior of the tank however it’s not one of the 12 things covered which does include fire but does not cover hot water systems. The system is 4 years old, I then called SGIO and Alliance both of whom advised me that the replacement would be covered. Up your game RAC you are no longer competeive will be cancelling my policy as soon as I can.

I had a plumbing issue and was told by a plumber from a well known company that the pipe was not fixable and he went on to quote me 6000$ for replacement of all my pipes.
I had a RAC plumber come around-he was very civil polite and fixed the pipe at an acceptable price.
Thank you RAC-amazinf service-I am a very happy customer.

We have had three different burst pipes all within the walls over the last six months. RAC have been fantastic, offering quick and efficient service on each occasion. Many Thanks.

RAC home and contents insurances are what they are. We have both of the cars also insured and roadside assistance. For a Long Time we have been with rac insurance.

Visited Perth Head Office for getting a quote on home and car comprehensive insurance.I took the opportunity to obtain an International Driver's permit.
I got to the head office at 3:40 approximately.I was 'served' by [Name Removed] .Her attitude was terrible and her demeanour even worse.She took the photos required for the permit and threw them on the desk.Her whole manner was one of hostility.
I advised her to change her way as I found her offensive.I felt terrible.
This experience made me change my mind and not get quotes for home and car.
Will not frequent RAC again, if I can help it.

Very disappointed. 1st real claim made in 20 years of membership was told not claim able time for a change also will be finding another insurance co for the 5 cars in the family.

The landlord insurance premium increased by 12% for the renewed period with all factors remained the same! Stayed with RAC for 4 years already. No claims. The last year increased by 5%. This year it became greedy.

Loyalty - forget it! they are more interested in BUYING new business than rewarding loyal policyholders! Cheaper premiums for new online customers than they are prepared to offer existing policyholders. not even prepared to offer the same premium to existing policyholders! And the clowns at the top just leave it to the employees on the phone to deal with the disappointment and anger of upset policyholders, SHAME on you RAC WA. We WILL go elsewhere, your business model stinks!!

Apply on line and save $100.00.
This was the advertising last year, it’s now dropped to $70.00.
What they don’t tell you is, that’s only for the first year, next year (this year) I received a 12.7% increase and Lo and behold they got their $100.00 back.

RAC might once have been the best insurer for Australian families, those days are long gone.
They are ok with window breakage claims (car and home/theft), but seem to find ways to avoid payouts for anything else.
Fence damage - forget about it.
Ceiling damage - same thing.
They even paid a fencing inspector to enter my property UNAUTHORISED to under evaluate a storm damaged fence claim.
A quote of $6000+ worth of repairs, RAC were willing to pay $32.50 of it.
Good riddance RAC, THIEFS.
NEVER AGAIN!

A localized twistie blew my house tiles off. I called RAC for help. The call receptionist was super helpful and arranged to make my roof safe. The subsequent events were a nightmare. The work management company acting for RAC took months to arrange for the repairs, the receptionist was very unfriendly when being contacted on status, the ceiling paint job actually ruined my ceiling's appearance. The work management company's site representative never showed up to inspect the work done.

So I switched to another insurance company. The test for a good insurance is in the claim - whether the repair or replacement is done soonest & the workmanship acceptable.

I have insured through a number of companies through the last 30 years.But I have found cheapest is not always best.RAC were competitive with their prices,overall ; but more importantly, the claims processes was painless and very easy.
My daughter had a car accident and the consultant handled the process in one very easy phone call.
I have also made a claim on my contents insurance and I could not have been more impressed, with the ease and simplicity. in which my claim was proccessed.
Thankyou RAC for following through on your promise,and for make a stressful situation a little easier.

Making claim isn't hard, all online. Then 3 days later an inspector came in and checked the damage and asked questions. The response I got on the day was "don't worry and we will handle it". But he also mentioned that it might cost less to just hire a trader to fix, which is very nice of him.
So I did hire a trader the next day and cost me just 400, a lot less than the excess(600). I was about to call RAC to just cancel the claim 2 days later, but guess what: I got an email from RAC saying my claim was rejected because of "improper maintenance". What the ...?
Anyway, since I've fixed myself, I cannot be bothered to call them to discuss it. The end of the story.