I am surprised at the amount of negative reviews so even though our experiences are old, I felt that I should add them. Our first claim was well over ten years ago but RACV were extremely quick to get the leak fixed and carpet replaced. About 10 years ago we had our second and hopefully last claim when a truck hit our garage and did a lot of damage. RACV were fantastic, we were very impressed at how quickly they responded to assess the damage and immediately organised the trades to fix everything to a very high standard. RACV has always been an excellent insurance company to us in the past.

I had my ceiling collapsed and refuse to cover that saying it is not listed under the events. Shame on you RACV!!
I will never ever go with RACV and never recommend the same.

Long term customer of RACV home insurance and had nothing but trouble dealing with them following a minor claim for the house damaged by fire
Despite emails (not answered) calls and promises of action the house still required repairs which are simple
Hopeless on every level.

My parents have had house and contents insurance with RACV for 47 years. The spouting on the house could not cope with the recent Melbourne rain and came into the roof and damaged one wall. Assessor said it was due to a rusted vent in heater. We had it checked by a roof plumber who said this is not the problem it was a one off caused by the heavy rain. RACV don't want to know about it. My elderly parents are terribly distressed about being so loyal for so long and RACV don't care about their customers. Do assesses get a commission for knocking back claims. Will there ever be an enquirer into insurance companies, they are worse than the banks.

I paid for a policy for two years and then my car was vandalled and destroyed while I slept. Racv guarantee me verbally that as soon as they would get my car they would send my payout. I waited almost a month for my car to be towed and then when I handed my keys over they didn't do anything, telling me there was concerns in the investigation and if I cancel my claim my car is going to be written off. What am I supposed to do, they have my car still want me to pay and won't pay me out for a new one. Getting to work has been hell and so has Christmas period without a vehicle. Thanks racv, thanks for upholding your words..

Took money from my parents for years with home and contents insurance cover. Then the one time an abnormal storm hits and literally blows a hole in their roof, rain coming through into a bedroom, a hole looking out to the sky... they say the roof is too old to be covered and refuse to fix it, simply covered it with a tarpaulin. But they happily took the premiums for however long until something actually went wrong. Was a terrible experience sadly. We fought and fought until my parents just said they can't be bothered fighting any more.

After 35 plus years of home contents in wife's name and building insurance in husbands name same property, realized not getting multi policy discount. So response was we should have checked. That's 10% over however many years such discounts are in place. I believe our policy pre dates such discounts but also no problem when wife increases insurance in husband's name. But money coming in of course.

After my dad left the tap running and destroyed our kitchen and all the timber flooring I was saying o no
Rand the rac and the whole process was a 10 out of 10
Thankyou

After making a minor address correction to fix an error introduced by RACV, there was an 87% premium change (all within the same rural postcode, and a distance of a kilometer). There was no satisfactory credible explanation, so I have now moved four policies to another insurer, who already had our four cars. The premium dropped a little, and it's a better policy!

A year ago my home burnt down and I lost everything. They were so helpful in every way.They helped with accommodation and rebuilding my new home. I was given great support during this trying time.

I made a claim online. I had someone from RACV contact me the next business day, claim was approved. Very easy process. The RACV send out good contractors. I was very happy and the turn around was super quick. I had carpet damage and replaced with floorboards instead. I will continue to use RACV as making a claim was very simple and the customer service is always polite, helpful and easy to understand. The terms and conditions of the policy are very clear also.

RAC home and contents insurance is great value for money. Simple to set up, easy fast claims and excellelent customer service. We are glad we chose to change to RAC and are very happy customers.

Won't fix water damage done through a property as they insist it's pre existing, anything done 5 minutes is pre existing therefore you would need to claim before the event actually happened. Rubbish company, rude arrogant staff, very unpleasant experience, never needed to claim before and after all my years as a loyal member to be treated this way is disappointing!

Have car, home and contents insurance with RACV and never had any issues. Last year had to put two separate claims in, one for some rotted walls due to a leaking pipe and another for a cracked toilet. The assessor was prompt, professional and friendly. The tradesmen were friendly and the builder made sure I was happy with the work and corrected any I was not happy with. We pay extra to have no excess so work that would have ran into the tens of thousands cost us nothing.

Recently my investment property was flooded, whilst on the outside the damage seemed minor, in fact the damage was huge. The claim was excepted so quickly, a reputable builder chosen. For the $600 or so premium plus $800 or so excess I got the biggest value, my claim was huge. One note of caution though, had I not ticked the box that the place was tenanted I would not have received loss of rent.