We tried to claim with them twice and strangly enough it's always "wear and tear"
What are we paying insurace for ?we will be going elsewear!! We had our front varandah calapse but they said it was just
wear and tear seems to be their standard answer.They take our money for nothing!
One big joke RACV

While on a short holiday in February a water hose burst & flooded our home, damaging carpets, skirting boards, furniture & personal items...As we are 77 & 81 year Olds, this was a devastating. ..RACV had contractors arrive within hours, who worked till 3am removing carpet & furniture. etc ..
Follow up service was most satisfactory...
It's now 4mths later & all building repairs complete,walls painted, new carpet laid, drapes drycleaned & damaged furniture replaced.
During this time RACV have been most understanding & helpful. ..and I can happily recommend RACV INSURANCE

Shirley

Insured with RACV for many many years, 7 policies covering vehicles and houses.
The policy was not good value. Policy was easy to set up because they were taking my money. I did not get good customer support until I was at breaking point.
I needed to make a claim which was handled by more than a dozen people from Melbourne and other towns rather than local tradespeople. Until I made a formal complaint progress was slow. When my next step was consumer affairs things did happen but it all took 6 months and the finished job is not to my satisfaction. Under no circumstances would I recommend RACV insurance.

The policy was terrible, applied for a home and contents policy and when needed for an emergency claim I get told that I have to pay extra or else they won't cover me. With my first payment a package was supposed to be sent out, as I clearly got told it would be sent in 3 business days. Never received that too.

Discovered water had been leaking in the ensuit causing tiles to fall off. Decided to make a claim with the Insurer I have been loyal too for nearly 15yrs only to be told the claim will not be covered. Apparently the house was not constructed with a water membrane in the ensuite in 1992 and It is up to me to keep upkeep on water proofing the shower area.
Nice work RACV...always got an out!!

Been with RACV for 20 years, with multiple policies. Have to make 1 claim & they decide not to cover me. Nobody gets back to you. People say the company are going to do something and happens. Insurance. It's a scam!

After a plasterboard ceiling in our garage collapsed was told by RACV that it would not be covered as it was 'accumulated moisture damage' and not the result of a single event. This house in only 14 yrs old. After having insurance with this company for 20+ years (house/contents and vehicles) and never making a claim in that time I feel extremely disappointed with both the decision and the service I received. My advice to anyone looking for insurance is to give RACV a big miss and look elsewhere.

After a water pipe leaking in the brick walls rip-off (racv) told me I can't claim because pipes in the walls are my problem and up to me to maintain, how can l check pipes in my walls when it's impossible to have X-ray vision.

Purchased a ticket through Racv. Show got cancelled therefore had to call for a refund. Had to recall multiple times, explain situation only to be lied to. Waited 2 months yet still not refund. Very disappointed.

Racv is worst company i have ever had insurance with. customer service is so rude and the are liar. give you lot of hassles and harassment. the investigation officers are very rude. they dont care of anything. i will never get back to Racv in my life.

RACV STAFF are liars, told me they would proceed with claim, in fact they didn't. Not very good at all, they make up their own amount what they decide to give people. These staff are nothing but liars RACV.

We have been paying insurance for so many years and have in fact a 25% of which we will loose 15% if we make a claim. Fortunately after many years of paying our insurance and not making claims we decided that we are going to ask the insurance company to look at the ceiling in our children's room which had a leak that we had fixed after the storms we had. Although we didn't claim for fixing the roof, we did ask if we could claim for the ceiling to be fixed. Well, it was disappointing to be told that it was not the storm responsible for the leaks but maintenance on a 10 year old home.
Really!!!! What is the point of actually paying the insurance, when you are turned down on the first legitimate claim you make??

Home and contents combined premium came in.
Glad I compared, RACV charging me double what others are offering!
Sadly it doesn't pay to be a loyal customer. (16 years with no claims)
25% no claim discount, multi policy discount, 10% member discount - All smoke and mirrors.

We have never made a claim in 15 years. This year our premium went up by over 100%.I rang them and they said we have become a high risk area . They say we are a high risk fire area, we have had one fire since we have lived here and there was no property damage.Very disappointed there is no loyalty any more.

I have been insured with RACV for both house and contents, and car insurance, for over 20 years. In that time I have made a single claim (14 years ago) on the house and contents insurance and I think also a single claim on the car insurance. Last year my house and contents premium went up by about $150 for no explicable reason. I phoned and they lopped about $100 off the cost. This year I have my renewal and it is again $160 higher, reduced after a long phone call to an increase of merely $60. Fed up with inexplicable huge price hikes (we're talking 20% per year). I've been a very loyal customer but I'm finally taking my business elsewhere.

After paying for home insurance for over 25 years we finally had a water leak in the bathroom, before ringing up we tried our best to solve the problem. The leak was causing the heating vents to fill up with water so we finally rang to make our first claim. After speaking to over 5 unhelpful and rude customer service staff we gave up for the day. The next day was worse and they told us they would only cover the costs of damages caused meaning we were supposed to let the water leak until it eventually destroyed our bathroom and then make a claim? Don't waste your money donate it to charity or give it to any other insurance company!