Radio Rentals (page 2 of 12)

my partner and i signed paperwork to buy a modular lounge and it was the only one left. Cool we'll take it. signed paperwork, waited the 2 weeks then just before delivery they didn't have our lounge anymore. what ? lucky we hadn't got rid of our old lounge yet. the salesperson said there was nothing he could do and he was sorry. i rang customer service to find out what happened and she rang warehouse and they said our lounge had been given to someone else by a salesperson. not sure which one but I'm thinking our salesperson did that. I rang sal...Read more

Looking for that customer service with a smile and treatment like all businesses should offer A service that makes you want to come back to One that you can highly recommend to others Are you a long term returning customer that has ALWAYS been in credit with these guys and should deserve some sort of decency when speaking to them?

Then DON'T ever deal with Rockingham Radio Rentals (Inside the shopping center) because you wont get it You'll be treated like your nothing & stupid and like you've never been with them for a very long time!
My part...Read more

Two years ago I was approved by Radio Rentals and was able to get two of their products. Last week I moved from Sydney to Queensland and the (un)professional people from the Penrith store told me I could return my products in New South Wales and then pick them up again in any store in Queensland. Anyway, this week I visited a store in Gold Coast and guess what? Radio Rentals did not let me pick the products back because according to them I am not an Australian citizen and as a consequence my application would not be approved and actually was ca...Read more

So I came to the end of my contract, was never sent the offer to buy for $1. They just kept deducting fortnight amount. When I contacted them, I was advised payments will still be deducted until I return the buy it now offer. (They never sent me one) & then when they did send it (was signed and sent back within 15 mins), came the no communication. So payments continued to be made. I then called another office to be told... email had been lost. Finally I get a reply and told I need to go to the nearest store to get a refund. ( was offered one pa...Read more

Overcharging.. So it was the end of a 4 painful years and my contract with these thugs. I phoned and spoke with Elizabeth who advised me to sign a letter of offer to purchase for $1 at the end and my last payment including the dollar was to be $80.80 paid by 9 May. I did all of the above. Today in the post another payment, late fees etc. I paid the amount due but feels like there is no end to these parasites. I just got legal advice and was informed I can take them to court for all their fees, and "unjust enrichment and illegal billing after th...Read more

Have fallen behind I have emailed them and left my number many times to help with my center pay someone else or another device was using my Centrelink big guy comes and demands money I ask if I can manually take the money out as I can’t reset my password he said no we will write you off today it’s too late than two weeks later today he parked on my nature strip we asked him to move off he said mind your own businesses it’s councils so we took pics of his van and sent them to council he than took off and ripped up the grass purposely I have rang...Read more

Just spoke to a customer service representative and I am applaud by the way I was spoken to. I am in arrears 300 to be exact a month or a bit more in arrears. I made an agreement and didn’t follow through fair enough but I’ve recently only gotten back to work after just having a month off unpaid due to mental health reasons. After almost 3 years of making payments of 60$ a fortnight with 2 more years to go I’ve been called and told that what we have is going to be repossessed! I have set up new payments through Centrepay and I did tell her the...Read more

Everyone I’ve ever spoken to within this company is beyond rude with attitude. If you are one day late with a payment or if for some reason your payment bounced, they call you between 10 and 20 times a day until it’s paid. They then send someone to your house to harass you even though you’ve already advised them when payment will be received. Atrocious, expensive and they prey on people who really shouldn’t be put in this financial burden.

The customer service department don’t communicate well with the stores that you hire the equipment from. ...Read more

I have had many products over the years through RR and have never had an issue my payments always up to date and always had a good experience with my local store ALWAYS, but head office is another story .. a month before xmas I got a new lounge with the promise of a $300 Visa gift card to be sent and received (which I'm still told I am entitled to from local office) before xmas day arrives... well that was a lie .. head office are rude and as far from helpful as you can get so for my polite query into the whereabouts of this card I was expec...Read more