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Stay away
I needed mobile phones I applyed for 2 cheap ones. After week of jumping through hoops. Giving them what they wanted. I get a no. I called asked why. The store said the computer makes the decision. I made a compliant. Been 2 weeks not a word they have my number email address. They couldn't even give me one cheap phone
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SueWide Bay-Burnett, QLD
- 2 reviews
No issues renting from RR
I have been renting with RR for 10 years and have never had an issue......yes i pay more than the product sells for outright but i dont have the cash up front..if i was to get a personal loan, i would be paying back in interest, more than the goods are worth but with RR if anything goes wrong, they fix or replace it, the bank won't do that....
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Radio rentals
Hi just inquiring if you sign contract before it's finished do you still pay for the product.if it's a Rent Try $1 Buy or do you just keep paying till the end.
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CatherineGreater Melbourne (Outer), VIC
Repairs
When it came to repairing my Dyson vacuum cleaner it took 4 months to get it even sent off and I still need to pay for price and in the end I had to post it up to Dyson I had to arrange everything and they Credited $37.70 I was with a vacuum cleaner for over 4 months I would never recommend them as a rental products again and once I finished I will never use them again I wouldn't think they're asking a cash converters loan to buy the basics of fridge and washing machine and a vacuum cleaner I would recommend find another way I actually having a lawsuit against them because it's a $1 buy scheme so far as only South Australia
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FionaGreater Melbourne (Metropolitan), VIC
- 3 reviews
Great item very comfy
Radio rentals are awesome nearly furnished my house with these guys been awesome everytime..thanks radio rentals great job well done will definitely be back for more items in the future
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Elle GSouth East Queensland, QLD
- 2 reviews
Way overpriced
We are paying 4 x the price for a smart TV that is awful quality and when I called during the cooling off period to cancel the woman told me that the cooling off period was for them not the customer and I was stuck. Being 37 weeks pregnant and sick I didn't think at the time how ludicrous this was... now everytime I watch TV it makes me mad...
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TuhoeSouth East Queensland, QLD
- 3 reviews
Thieving mongrels highway robbery
My daughter bought a portable aircon.. worth $799.. but without me knowing got it on contract with these people thinking her and her partner had saved for it.. and realised she's still paying it off.. called them and it ends next month she has paid double the price of it over 3 years like wth.. and then wait for it they also want it returned or to pay 150 to keep it..like holy friggen mother of God.. you've got to be kidding me.. these places take advantage of the young people who have no idea about these kind of places..keep clear of these thieving places
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Gary S.Sydney, NSW
Wrong information about a tv resulting in us getting wro by one
I'm a pensioner and went into radio rentals to rent a smart tv the saleswoman told me the Hitachi 55in smart tv could go on the net like a computer so i got it. For the last 6 weeks I have been trying and it turns out you cant.i told radio rentals and they aggreed to swap for the tv they should have rented me in the first place but i have to pay another $75 we can't afford that so it looks like for the next 3 years we will be paying for a tv we are neither happy with or want
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Anna K.South East Queensland, QLD
Corporate thieves!!!
Stay away!! Dont let them glance over paperwork and read everything that you are signing! Rang Radio Rentals Morayfield in a pinch after my laptop gave out and I needed a replacement asap. They were great with the application process, prompt and direct and I had my 'new' laptop ready to be picked up within the week. I asked about insurance, particulary screen protection as the computer doubles as a tablet. I was assured it was fully covered while in rental term. When picking up my 'new' laptop, I noticed a huge scratch on the front metal and co...Read more
nfirmed I was actually recieving a brand new laptop, like my contract states. Again, I was told nothing to worry about and it must have happened that morning. They could get a replacement but it would take a week or so, so I accepted the product with the scratch. A year goes by, no issues, then all of a sudden they have 'issues' recieving my payment from the same bank account I had used previously, and every week I was recieving a failed payment notice. Every time my payment failed, Radio Rentals would turn up to my house in a white truck with a large dude, who would threaten my housemates to reposess my product while I was at work, (even so far as to saying they were legally allowed to enter my residence to do so) all over a $52 rental lapse. Each time they came to my house, they charged me a $50 "callout fee" external to my rental agreement, callout fees nearly totalling my fortnightly rental payment. Six months ago, the computer screen got a crack (accidental), and the charger stopped working. I bought this to attention of the Morayfield store (after attempting to call the store numerous times to no prevail I sent an email) who told me I wasnt covered by any type of insurance, and that any repair to my laptop would be at a further cost to me, through Acer themselves and that they would have to send the laptop away to be repaired. Also at further cost to me. The 24 month contract was billed at $4,200 for a laptop that is worth $368 outright if I were to purchase today. They charged nearly $1000 additional to my contract term as 'callout fees', totalling nearly $5,200 to finalise my contract. $5k for what I am pretty sure was an ex-rental laptop, and they wont even offer me a replacement charger to make it work. Stay away. "Easy to afford rentals" is their motto, I really dont understand how. They are literally ripping people off.Similar opinion? Write a review on ieatwords.com.au!
Money hungry scumbags!
Moved into a new house and needed furniture to fill it. Everything was all good minus got delivered a dining table with no legs so had to wait an extra day. Was offered a phone with ordering items, had to go collect it myself otherwise was told had to wait until another order in my area come for it to be delivered.
Now having fights with 5 different people about payments. Have had the agreed amount taken out of account, few hours later will have $350 taken out of account. Called to tell them wanted to change direct debit day. Was put as a note...Read more
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TF B.Metropolitan Adelaide, SA
- 4 reviews
Bad experience after buying a sofa
We bought a sofa on sale from Radio Rental Gepps cross. Within a year time, sitting side of L part got completely compressed and making it almost uncomfortable to use.
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Bad service !
They are fast to take your money but it takes forever for them to return your money.Its only$180 but to me it can help with treatment. I have been puched from one to the other and lied in my face enough is enough.
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Shirley WhitehouseWide Bay-Burnett, QLD
- 2 reviews
Defective Products
Radio Rentals are one of the worst companies my brother & I have dealt with. We rented 2 recliner chairs & a washing machine frim them last September I noticed about March that the fabric on the part where we put our feet lean after extending the recliner part now that part is losing it's hardiness & feels like the stuffing is going in it. We have had 2 of their reps come out to look at them plus they got the leather doctor out he, reckons it is ingrained dirt & skin what a load of nonsense that is the only part affected, Radio Rentals you sa...Read more
y i9f the goods are damaged or defective you replace them these chairs are no good. So live up to your promise we still paying the monthly debit I am sure you would be ringing us up so live up to your promise & when you say you are going tp ring us please do that. I would never recommend your company to anybody.Similar opinion? Write a review on ieatwords.com.au!
BJ_JTMetropolitan Adelaide, SA
- 56 reviews
- 4 likes
Elizabeth staff are absolutely horrid
So, after not being able to find the income options on their website I went into this store with my required paperwork and housemate and got applied in-store. The lady was friendly and helpful, so I thought. I went in 4 days later to see what was happening as I hadn't heard from anyone yet to be served by a Very rude lady by the name of Katrina. She spoke at me that I was declined and when I asked why she said it was because I filled all the info out wrong with a complete attitude like she was disgusted I would ask her for her assistance. I the...Read more
n went to walk away and let her know her attitude but decided to ask her name. She gave me her name as also in a smart tone told me her manager was just out the back. I then questioned her as to why she felt the need to smart mouth me and assume I stuffed up the application and that I actually didn't fill out anything but the staff member working on Sunday actually done the application as there is missing information on the website. Her attitude suddenly changed when I voiced this and let her know that she had no right to speak at me like that and that without customers she has no job! At the end of the day, other than being a company that is known for being overly expensive this has just shocked me. I can't believe that someone so vile can think she is allowed to talk to customers like that and then also think the manager is going to phrase her for it. The manager must hire only family or spouses. I won't even go back to that store now to check the order status and might cancel it and go to another store!Similar opinion? Write a review on ieatwords.com.au!
anonymousSydney, NSW
worst company EVER
Dealt with the Blacktown store in westpoint, nobody seems to know what they're doing including the manager, can't even process a simple direct debit and went thru 3 staff to get it sorted, nothing has been done to date. Worst customer service EVER and all theyre after is your money, not loyalty.
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MaryNorth Queensland, QLD
- 5 reviews
Great company
Found staff are very helpful and were able to assist me with what I was needing. Will continue to use there service in the future highly recommend to anyone that uses them.
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Poor service!
If you can help it, avoid them. No one ever calls back, they can't give you actual facts and Accounts are always confused. I have been nothing but frustrated when dealing with them. I even got the wrong couch delivered, 3 seats, instead of the modular i was looking at and actually picked, but no one knows anything and just handballs and blames everyone else, so I just had to keep it.
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unknowngameraus1Perth, WA
- 2 reviews
There good
I haven't had any problems with them nothing but great service and they make it so easy to get what you need trust me people just read the terms and conditions
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KellsTasmania, 7171
- 9 reviews
If your desperate for a high interest item go for it
I have been a customer of radio rentals for over 15 years. I choose the company because they offerered what I thought was low weekly payments .. boy was I wrong.. they look low but 60 a month for a dryer over 3 years is soo much more than the real value...!! Bullies and scammers.. I have only missed 4 payments in 15 years.. and by mistake... one time they sent two people at my door banging like police harassing me over one payment late for a phone repair * says covered because you pay an extra 2.50 a week on items for insurance but then they...Read more
charge you extra $300 for repair??? ahhhhh I could go on.. then I had jut discussed a payment plan in the office with someone and get home to two large men banging on the door !!! I felt so dam embarrassed and intimidated by it and was annoyed considering I had rented for soo long ...they recently changed companys for credit and now do strong/ proper credit checks... and now they will not give me any more items after 15 years !! And giving them literally thousands and thousands of dollars and keeping my payments all up to date apart from one bank in 2009 . Worst customer loyalty program ever !! Should of went to harvey norman. Only thing good is getting a phone for 2or 3 years because you don't have a surprise bill on top of you use buy its prepaid ... DON'T GO HERESimilar opinion? Write a review on ieatwords.com.au!
Danny B.Mid North Coast, NSW
Thugs
I have been dealing with these people forever and paid a lot of money to them. When you get behind they send a couple of tatooed thugs around to your work to talk to you. Be careful, not customers, them..
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Questions & Answers
Burkey S.asked
Can they walk in and take stuff back over week behind but willling to fix in 2 days or what happens
kateasked
contract is not far from ending. anyone ever paid 1$ for there items and got to keep them?
2 answers
Yes I did my applephone when the contract ended I paid$1and keeper the phone but I would call then before it ends
Yes, every time.. I have been with radio rentals for nearly 7 years and have never had any issues but then again, I pay on time and never miss payments. I find them great to deal with
Kayleenasked
Hi just inquiring do you still have to pay for a product if you sign a contract before it's finished for Rent Try $1 Buy
2 answers
As far as I know yes you do if you have signed a contract and you have the product still must keep pay until his contract is ended when your contract ends can you pay $1 and then it's yours add are looking to the contract and make sure that you understand it also maybe contact Fair trading and ask for advice is well
Ok thanks
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