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JoelGreater Melbourne (Metropolitan), VIC
- Verified customer
This was an application where service was outstanding.
Very quick approval. Simple and user friendly system. Would recommend to all my friends and associates. They surely must be the benchmark in the industry for service levels and attention.
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Review collected in partnership with RateSetter
Wazzch65Sydney, NSW
- 3 reviews
Simple easy to use service
Great access to loan information on web site, and continual updates on rates and loan outstanding balance, i would be happy to use RateSetter again, and would recommend them if asked.
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- Verified customer
Awesome
Response was a little so, however the service was exceptional . Very happy with the rate I recieved with this loan. No hidden cost. A very simple and easy process. Thank you!!
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LockiPerth, WA
- Verified customer
Great super-fast service along with competitive interest rates
We needed some extra money whilst building our new home and within 2 business days we had the extra money we needed to finish our home off.
Our existing ratesetter loan was topped up and we received a competitive interest rate
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JordanJGreater Melbourne (Inner), VIC
Fast and Efficient
Great service, with extremely fast turn around from applying to getting approved. The agent I spoke to on the phone was also friendly, helpful and quick.
Thank you for the loan
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danielPerth, WA
- Verified customer
great customer service
very easy application process with friendly, helpful customer service along the way. will definitely recommend ratesetter to friends and family as a company to get in touch with if they need finance
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Karyn Y.Perth, WA
- Verified customer
Excellent
Great service from beginning to end. So quick and easy online process and got approval within an hour.
Wish I had done this sooner. No unexpected extra costs and beat all other loan services i had reviewed. Definitely will recommend.
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medranoe
- 2 reviews
Good service! I recommend!
Good service was given to us. Staff guided us well with the process. The responses could be a bit quicker, though they were easy to follow. We didn't have any unexpected extra costs as the staff explained very clearly what we needed. I would recommend this company to others.
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sapphire d.Canberra 2600, ACT
Easy, simple, fast
Submitted the loan application in late afternoon, received the approval early the next morning and just awaiting the funds to drop into my account in the next two days. Amazing. Also received a personal contact person in relation to the funds via text message
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SyedSydney, NSW
- Verified customer
Very friendly
The rate setter team have been excellent. The online process was quite easy and the team I spoke to were all very helpful. I Would recommend to all my friends and family
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jason35177
- 5 reviews
Great service, no drama
A family member recommended ratesetter so I applied for a loan and it was approved within two days. Easy to understand staff, no dramas in any way. Highly recommended if your after a fast service.
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- Verified customer
Simple, straight forward, should have done it earlier.
Quick, Simple online process, no evasive questions just the required information.
Good rate, Simple terms and conditions that were easy to understand, clear fee structure, entire process should be less than 48 hours from initial application to funding.
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Review collected in partnership with RateSetter
SamPerth, WA
- 2 reviews
- Verified customer
Fast and impressive
The application process was fast and easy to use.
I was kept up to date during each stage and the loan was approved so quickly.
The following the steps online application made the process easy and the communication with staff was very impressive. Thanks I highly recommend RateSetter.
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Thank you Ratesetter..
The experience has been amazing! Well done, my broker can’t speak highly enough of you guys ... All I can say is Goodbye to the big 4 .....Thankyou once again James
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Beth K.Darling Downs, QLD
- Verified customer
Easy!!! So happy!!!
I am beyond happy with the simplicity of this process!!! I should have the funds within 24hrs of applying! All done online and a very quick turn over.
Thank you!!
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Great
Customer service is good. The loan was easy to do online. It was a quick response. The rate was ok I was hoping for a lower one. Ratesetter made it easy.
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CassieSouth East Queensland, QLD
- Verified customer
Quick, very easy process
Very quick and easy process. Lovely customer service staff if you need to contact and speak to them otherwise it was all pretty much online. Good interest rate. Definitely recommend.
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Sam L
- 13 reviews
an alternative to fixed deposit
as a lender it is sometimes hard to work out how everything works and how much is the actual interest rate % since there are a lot of variable: the displayed interest rate, the admin fees which suppose to be included and I have never seen the breakdown, the early payments that lenders give, reinvestment settings, etc. So practically the 5% listed rate is not an easy calculation of 5% interest rate x e.g. $1000 that you lend x 3 years in the 3 year lending market. Basically the money is always on loan forever unless you put it inside the 1 mon...Read more
th lending or put it back into the parking account (and earn no interest), or you get penalised for early withdrawal. But it is still better than a fixed term deposit and ut is quite transparent with the amount of money on loan, on the waiting list and demand from the lenders.Similar opinion? Write a review on ieatwords.com.au!
Be Careful
Just be extra careful!
I was investing my money for bonus purpose, but they keep giving me false promised. After I keep nagging, I finally got the bonus.
Then today I was waiting for my money to be return as I believed. But without no one telling me, the money goes straight to the reinvestment plan with the super low "market value".
Everyday I opened the website, but I never realised that my money will be forced to go away unless I asked beforehand.
I checked the loan detail too but no reinvestment indicator, instead there is words: "You may receive your funds back in your RateSetter holding account earlier than anticipated".
...Read more
1 comment
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David L.South East Queensland, QLD
- Verified customer
Fast and simple
After submitting my application i was contacted by a representative as there was a problem with proving my id. He was very helpful and after this was fixed up i got a offer within 24 hours at a very good rate.i would recomend this service and am very happy with my loan and the prompt reply and acceptence
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Questions & Answers
Annalisa Dezarnauldsasked
Has Rate Setter passed on the reduced interest rates as a result of covid for existing loans/ customers
3 answers
Quite opposite in fact - they've increased the interest rate, by more than a half in my case. Look elsewhere :(
Alexandra S.RateSetter
Hi Annalisa, thank you for getting in touch. The interest rate that applies to RateSetter loans is not set by us but is determined by the rates offered by everyday investors who fund loans in our lending markets. While these rates may be influenced by broader economic factors including the RBA cash rate, unlike traditional banks, the rates borrowers pay aren't closely linked to that rate. If you are an existing customer and are having trouble with your repayments we can provide a solution for temporary changes depending on your individual circumstances. Please get in touch at [email protected] so we can learn more and tailor a solution to suit you
Thank you,
Alex
Alexandra S.RateSetter
Hi Aleck, we have tried to contact you regarding your concerns but haven't heard from you. Can you please get in touch via [email protected] so that we may assist you further.
Thank you,
Alex
Dean D.asked
Can I get a loan if I’m on disability pension
1 answer
Alexandra S.RateSetter
Hi Dean, thank you for getting in touch. We can consider applications for customers receiving a pension in addition to another form of income. If you need anything further please get in touch at [email protected]
Thanks,
Alex
Dean D.asked
can I get a loan if I’m the disability pension
No answers
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Steph P.RateSetter
Hi Lidya,
n and I can see that you were advised the time frames when you contacted us regarding this. In regards to the reinvestment of your funds, our PDS does advise that funds are automatically set to reinvest back into the same market when they are repaid. If you are not wanting this to happen again you would need to adjust your reinvestment settings on your lending account.I'm sorry for any confusion regarding how your lending account works with RateSetter. I can see that you received the bonus within the time stated in the terms and conditions of the promotio... Read more