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Reviews

4.7

2,240 reviews
5
(1,912)
4
(219)
3
(18)
2
(24)
1
(67)
  • Transparency
    4.5 (372)
  • Customer Service
    4.6 (457)
  • Loan TypeFixed Rate (274) · Variable Rate (150) · Line of Credit (9) · Split (1)
  • Application Process
    4.7 (472)
  • Timeliness
    4.6 (471)
  • Loan Term4.181 years (345)
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Reviewer Photos & Videos

Joel

JoelGreater Melbourne (Metropolitan), VIC

  • Verified customer

This was an application where service was outstanding.

published

Very quick approval. Simple and user friendly system. Would recommend to all my friends and associates. They surely must be the benchmark in the industry for service levels and attention.

Review collected in partnership with RateSetter

Wazzch65

Wazzch65Sydney, NSW

  • 3 reviews

Simple easy to use service

published

Great access to loan information on web site, and continual updates on rates and loan outstanding balance, i would be happy to use RateSetter again, and would recommend them if asked.



  • Verified customer

Awesome

published

Response was a little so, however the service was exceptional . Very happy with the rate I recieved with this loan. No hidden cost. A very simple and easy process. Thank you!!

Review collected in partnership with RateSetter



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Locki

LockiPerth, WA

  • Verified customer

Great super-fast service along with competitive interest rates

published

We needed some extra money whilst building our new home and within 2 business days we had the extra money we needed to finish our home off.
Our existing ratesetter loan was topped up and we received a competitive interest rate

Review collected in partnership with RateSetter

JordanJ

JordanJGreater Melbourne (Inner), VIC

Fast and Efficient

published

Great service, with extremely fast turn around from applying to getting approved. The agent I spoke to on the phone was also friendly, helpful and quick.
Thank you for the loan

daniel

danielPerth, WA

  • Verified customer

great customer service

published

very easy application process with friendly, helpful customer service along the way. will definitely recommend ratesetter to friends and family as a company to get in touch with if they need finance

Review collected in partnership with RateSetter

Karyn Y.

Karyn Y.Perth, WA

  • Verified customer

Excellent

published

Great service from beginning to end. So quick and easy online process and got approval within an hour.
Wish I had done this sooner. No unexpected extra costs and beat all other loan services i had reviewed. Definitely will recommend.

Review collected in partnership with RateSetter

medranoe

medranoe

  • 2 reviews

Good service! I recommend!

published

Good service was given to us. Staff guided us well with the process. The responses could be a bit quicker, though they were easy to follow. We didn't have any unexpected extra costs as the staff explained very clearly what we needed. I would recommend this company to others.

sapphire d.

sapphire d.Canberra 2600, ACT

Easy, simple, fast

published

Submitted the loan application in late afternoon, received the approval early the next morning and just awaiting the funds to drop into my account in the next two days. Amazing. Also received a personal contact person in relation to the funds via text message

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Syed

SyedSydney, NSW

  • Verified customer

Very friendly

published

The rate setter team have been excellent. The online process was quite easy and the team I spoke to were all very helpful. I Would recommend to all my friends and family

Review collected in partnership with RateSetter

jason35177

jason35177

  • 5 reviews

Great service, no drama

published

A family member recommended ratesetter so I applied for a loan and it was approved within two days. Easy to understand staff, no dramas in any way. Highly recommended if your after a fast service.

  • Verified customer

Simple, straight forward, should have done it earlier.

published

Quick, Simple online process, no evasive questions just the required information.
Good rate, Simple terms and conditions that were easy to understand, clear fee structure, entire process should be less than 48 hours from initial application to funding.

Review collected in partnership with RateSetter

Sam

SamPerth, WA

  • 2 reviews
  • Verified customer

Fast and impressive

published

The application process was fast and easy to use.
I was kept up to date during each stage and the loan was approved so quickly.
The following the steps online application made the process easy and the communication with staff was very impressive. Thanks I highly recommend RateSetter.

Review collected in partnership with RateSetter

Thank you Ratesetter..

published

The experience has been amazing! Well done, my broker can’t speak highly enough of you guys ... All I can say is Goodbye to the big 4 .....Thankyou once again James

Beth K.

Beth K.Darling Downs, QLD

  • Verified customer

Easy!!! So happy!!!

published

I am beyond happy with the simplicity of this process!!! I should have the funds within 24hrs of applying! All done online and a very quick turn over.
Thank you!!

Review collected in partnership with RateSetter

Personal Loans

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Great

published

Customer service is good. The loan was easy to do online. It was a quick response. The rate was ok I was hoping for a lower one. Ratesetter made it easy.

Cassie

CassieSouth East Queensland, QLD

  • Verified customer

Quick, very easy process

published

Very quick and easy process. Lovely customer service staff if you need to contact and speak to them otherwise it was all pretty much online. Good interest rate. Definitely recommend.

Review collected in partnership with RateSetter

Sam L

Sam L

  • 13 reviews

an alternative to fixed deposit

published

Be Careful

published
1 comment
RateSetter
Steph P.RateSetter
David L.

David L.South East Queensland, QLD

  • Verified customer

Fast and simple

published

After submitting my application i was contacted by a representative as there was a problem with proving my id. He was very helpful and after this was fixed up i got a offer within 24 hours at a very good rate.i would recomend this service and am very happy with my loan and the prompt reply and acceptence

Review collected in partnership with RateSetter

Page 5 of 112
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Questions & Answers

Annalisa Dezarnaulds

Annalisa Dezarnauldsasked

Has Rate Setter passed on the reduced interest rates as a result of covid for existing loans/ customers

3 answers
Aleck K.
Aleck K.

Quite opposite in fact - they've increased the interest rate, by more than a half in my case. Look elsewhere :(

RateSetter
Alexandra S.RateSetter

Hi Annalisa, thank you for getting in touch. The interest rate that applies to RateSetter loans is not set by us but is determined by the rates offered by everyday investors who fund loans in our lending markets. While these rates may be influenced by broader economic factors including the RBA cash rate, unlike traditional banks, the rates borrowers pay aren't closely linked to that rate. If you are an existing customer and are having trouble with your repayments we can provide a solution for temporary changes depending on your individual circumstances. Please get in touch at [email protected] so we can learn more and tailor a solution to suit you
Thank you,
Alex

RateSetter
Alexandra S.RateSetter

Hi Aleck, we have tried to contact you regarding your concerns but haven't heard from you. Can you please get in touch via [email protected] so that we may assist you further.
Thank you,
Alex

Dean D.

Dean D.asked

Can I get a loan if I’m on disability pension

1 answer
RateSetter
Alexandra S.RateSetter

Hi Dean, thank you for getting in touch. We can consider applications for customers receiving a pension in addition to another form of income. If you need anything further please get in touch at [email protected]
Thanks,
Alex

Dean D.

Dean D.asked

can I get a loan if I’m the disability pension

No answers

Get an answer from our members and RateSetter representatives

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