Heaters Buying Guide
Our buying guide will explain which type of heater would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
SaltySydney, NSW
- 7 reviews
- Captiva 900
- Verified purchase
Real Flame is a Real Lemon
The product itself has not worked properly since it was installed in mid July 2018. Besides the badly working model, the selection of colour they proposed first was inconsistent with our house and then they asked that I select from a supplier of stone, which I did and it looks great. The installation feels half complete as our carpet was cut but not put back properly when completed and the model itself looks half finished with gyprock finish. We will need to spend a further thousand finishing off to complement our living room. The warranty g...Read more
uy is overwhelmed so they obviously have major issues with lots of people. Don't waste your money and I wish I had read these reviews before purchasing. I have re-rated this from 1 to 3 in that the problem has been satisfactorily fixed now and the service guy, [name removed] was really pedantic and detailed. It is unfortunate that it took a month to fix the problem following 2 other calls to fix my heater.Similar opinion? Write a review on ieatwords.com.au!
Kim BAU
- 2 reviews
- 1 like
How do you work these things??
We've had our fire 3 years and needed 2 services - one for failure to ignite and another to replace the remote. I hate that there are no controls on the actual machine. The manual that came with it is useless for trying to work out the remote as is the information online. It looks nice and does something to warm the house when working but I would not buy this company's product again.
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Other Gas Heaters
Rinnai Avenger 25 / 25Plus
4.1(127)Rinnai Energysaver FT Series
3.9(36)Rinnai Dynamo 15
4.3(23)Rinnai Granada 252
4.3(17)Pat JAU
Rubbish - Don't Waste Your Money
This heater looks good but that is about all. It does not provide sufficient heat to warm even a small room and required us to augment our heating with an additional log heater at more expense. Lucky we did because the Real Flame remote failed and we had to pay $247 for a replacement unit. Do not waste your money buying a Real Flame gas fire. They simply don't work.
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Find out how Real Flame Captiva compares to other Gas Heaters
Know better, choose better.
What a load of rubbish and dreadful support.
Purchased 2 Captiva 900's and neither has ever worked. Installed by qualified builder, electrician and gas fitter and they have never operated. They have power & gas going to them but the remote wont ignite the gas.I paid for the companies installer to check for any issues and he seems to think the remote control modules are faulty in both. Being a brand new home we purchased them well in advance so they could be built into sandstone construction but when the home was complete and ready for use Real flame said..oh!!! so sorry their out of warranty.
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Excellent. Very pleased with the Captiva.
We've had our fireplace for just over three years now and couldn't be happier. It has proved to be very reliable, heats our open plan home wonderfully and it's beautiful just to look at.
The only service it has needed has been to have the fan cleaned this season after finding the fan was making a bit of noise (it's normally very quiet). Apparently air-borne dust can build up over time on the internal fan blades and can throw it out of balance, but this proved to be easy to service and not expensive.
If ever we move house this fireplace will be on our "must have" list.
Very effective heating and beautiful to look at.
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MRL03AU
- 8 reviews
- 7 likes
- Captiva
- Selected Review
Love the Look - pity about the customer service and product limitations
We ordered a boxed mantel to fit a Real Flame Captiva 900 Flame Fire. Unfortunately upon delivery the mantel and the hearth did not fit the Flame Fire. Upon advising the store that we would like this to be rectified - they simply ignored our letters. We then contacted Consumer Affairs before we had any action and after five weeks we received a replacement mantel, but unfortunately rather than build a new one they simply chopped and shopped the old one (which means we are left with a product that looks like it has been cut and shut).
Upon usi...Read more
ng the Real Flame Captiva 900 we now realise that the fan makes quite a droning sound and you cannot choose to have the flame effect only as it always heats the room (would be nice to have the option in Summer). The flame picture and coal/log combination looks great Customer service and product specifications are terrible1 comment
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Terrible
This fireplace looks great but breaks down more than it works. Got tired of calling service and service not prompt in fixing the problem, as in report problem Monday & you don't see a technician till Friday. Not happy especially because its winter...
This fireplace looks sensational and when it works warms a very large are well
Very unreliable - remote doesn't work, control panel breaks down, for the price of this fireplace it is not worth the trouble
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Questions & Answers
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Other Gas Heaters
Rinnai Avenger 25 / 25Plus
4.1(127)Rinnai Energysaver FT Series
3.9(36)Rinnai Dynamo 15
4.3(23)Rinnai Granada 252
4.3(17)Paloma PJC-15FR
5.0(1)Rinnai Enduro 13
4.4(9)Regency FG39
4.9(9)Paloma PG-851S
4.7(3)Gasmate Deluxe Patio
4.0(1)Rinnai Cosyglow 650
4.7(3)Rinnai Capella 18Plus
5.0(5)Other Gas Heaters
Rinnai Avenger 25 / 25Plus
4.1(127)Rinnai Energysaver FT Series
3.9(36)Rinnai Dynamo 15
4.3(23)Rinnai Granada 252
4.3(17)Paloma PJC-15FR
5.0(1)
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MRL03
Follow up to the above story - unfortunately after using the unit throughout last winter we found the firebox emits quite a bit of heat (much more than the competitors products which seem to have a co... Read more
ol-to-touch insulated outer skin). This means that the mantel and our wall behind the mantel expands and contracts due to the heat causing the paint to crack. We've also had to have the washers on the glass replaced three times and we had rust appear on the inside of the unit which the manufacturer sadly has just covered up with another piece of metal. It just gets more and more disappointing.