Redback RB4 Questions & Answers

Have exactly the same problem so far nearly every trip have had some sort of issue with the Redback just over 6 months old

I had the same problem after 17 hours op. So did my friend. Had to start by hand and shut down by fuel starvation. I took mine back to iTech who charged $75 for a service. They replaced the ignition and remote but when I got it home it would not start at all. Took it back, they refused to do anything claiming that the problem was the result of my abuse of the unit. A local workshop could not start it either. Said there was no compression. Funny how it was working OK before service but not after. Consumer Affairs were no help. Bought a Honda 2.2 as a replacement. Similar price, same job, reliable.

Mine did the same after a week or so (remote stopped working and key would not turn off) - only way to shut down was with choke

Had something similar check the spark plug lead is not loose apparently if it is it’s not their problem it’s a maintenance issue

My key start failed within 17 hours/4 months of new. Had to start it with the cord. Took it back to iTech who charged $75 upfront for service. Picked it up took it home. Found that they changed the key start but the battery was flat. But it would not start with cord. Took it back but iTech refused to touch it claiming that I had voided the (5 year) warrantee because there was dust in the cover and some corrosion on internal alloy parts. Took it to a local work shop who said they could not start it because there was no compression. Plenty of spark and air cleaner clean as a whistle. iTech tells Consumer Affairs that the motor is stuffed because of my misuse. Funny how it was running OK before I took it to iTech for service ($75) but not after ????? $1,500 down the drain. Good luck.

Mine failed after 17 hours operation. ITech World denied warranty and refused to fix it.

Oh Dear...thanks for letting me know. Will stay away!
Cheers
Norbert

Can't answer that question just now. The key start on mine failed within 3 months and 17 hours operation. Still used it tho because the pull start was working OK. Paid ITech World $75 in advance for a 20 hour service. They replaced the key start OK but claimed the generator was US because I had breached the guarantee. They wanted to sell me a new one at full price. I declined. On return home the battery was flat and the pull start was jammed. Could not use it at all. Back to ITech World. They refused to touch it even tho the pull start was working OK when I first took it to them. They still kept my $75. Now the generator is with a Mandurah work shop for testing and a full service report at a cost of $25. More later.

Not sure what country but thinking Chinese same manufacturer as the Full Bore sold by Bunnings

Make and model unknown. Probably the same Chinese factory as the Mickey Blue. Both have similar problems which is why Mickey closed his shop in Midvale. You might be better to look at the Honda eu22 which can be had with extras for about $1,800. Known maker, same price range, does the same job and 12 kg lighter.

Yes the air cooling comes from underneath so you need to have the detector sitting on some sort of base
I use a base that is vented

It is one of only 2 generators I have found which ventilates from underneath. A design fault in my opinion.

So you guarantee that it will run my a/c...

Thanks, James.

Plan to use it to run small fridge and a/c plus lights in a Coaster motor home at the moment it has a 240v fridge and lights air con will be both car and portable if it needs be I will change fridge to 12/240v but will be running generator 24/7 when remote camping

It could be the battery in the generator! Ours doesn’t charge so we have to pull start every time

Has it got a fuel cap vent . Maybe closed or obstructed.

Ben I have the same problem. For some reason the fuel cap can't seem to breath. I ran the genny with the cap off just to prove this which it does. I am having trouble with other issues and it's going back for the second time. I prefer not to say too much in this forum.

I just dropped mine of on Friday after only running it in, then running it for 4 hours as I had the same problem. Will see what they say about it on Monday sometime. I’m with the circus and everyone says why did I buy it and not a Honda or Yamaha. Well I will see if I made a error or not soon.

Do you mean the off side, all the way?

All the way to the front of the gene for run,or towards the Handle

I have asked a question and you have not addressed it at all. Get to the issue please.
G

No idea, and I suspect the advertising copywriter also has no idea. You are of course quite correct, no choke on an EFI system.