Redback RB4 Questions & Answers (page 2 of 3)
56 questions from our users
Hello,
Why does my RB4 generator stop every time I plug something into it? It's only done about 6h run time if that.
Any advice would be very much appreciated.
Hi Troy, please call 08 9472 7200 for technical assistance of email [email protected]
what type of spark plug does the RB4 take (BRAND AND P/N)
Hi Ross,
Thanks for getting in touch....
Read moreYou can use the following spark plugs: Autolite 4203 Bosch UR3AS Brisk NAR14YC Brisk NAR14YS Champion 889 Champion Z6 Champion Z9Y Denso IUF22 Denso U22FSR-U NGK CR7HSA Torch A7RTC
This generator is promoted as a camping generator yet needs to be ran in clean dry well ventilated area?
Yes, can someone please explain this to me too?? How can you possibly advertise this to be suitable for camping if it needs to be kept in a clean, dry & well ventilated area?
I was once keen to purchase one of your generators but these reviews and your reply’s have now got me rethinking. If the machine is so susceptible to dust, do you recommend that they not be used for any inland Australia travel? If it can only be used on hard surfaces like concrete in caravan parks you may as well get a powered site. I think the negative reviews outweigh the positive.
Hi Garry, I think there should be a warning label ... in red ... afixed to the generator, and the box it comes in, stating: "Warning: do not use this generator in the dirt/dust" . When I went to get m...
Read morey Redback serviced, there were a heap of these units in the shop all lined up, like corpses ..... literally "Another One Bites The Dust" ... Cheers, NoDust
Great, you have to purchase the product to be able to read the label to find out it’s not fit for the purpose. Cheers
Hi
Good generator but i left my key remote bag on top of my trailer roof and drove away . Haha, oops ! How do i get a new remote key set ?
Hi, Please call iTechworld on 08 9472 7200. They have all spare parts and accessories readily available.
My generator keeps stalling and on the display comes up with over. Is there something I can do to fix it?
Hi Troy,
Please contact iTechworld on 08 9472 7200 for technical assistance....
Read more Kind regards
I purchased the Redback 5kva about 6 months ago. Right from the start I have had trouble starting the unit. Usually after a lot of special words and plenty of pulling exercise, it usually starts and then runs well. Today it didn’t want to run. I live in South Brisbane ( Loganholme ) and want to know where I can take the unit to be checked out. Thanks, Michael
Hi Michael,
Thanks for getting in touch....
Read morePlease contact iTechworld on 08 9472 7200 for help Kind regards
how do i download the user guide for the 4kv gen
I have just purchased a RB4 generator and would like to know how i can get an instuction manual as i can't find any on your website
Hi Diane,
Thanks for getting in touch and thanks for your purchase....
Read more The manual is available here: https://itechworld.com.au/collections/240v-generators/products/generator-4kva-pure-sine-inverter-petrol-gen-set-redback Scroll down the page until you come to package contents, you will see the download for the manual. You can also email [email protected] and they will email you a copy of the manual.
Hi can you tell me if the user guide relates to all your compressors as i can't find one ror the RB4 generator
just bought the Redback 4KVA generator and tried to get instructions on what to do. the download site www.shorturl.at/uxJNO came up as a dead end. i need to know what type of oil to use and instructions on how to use the generator. Very frustrating as I'm keen to use but reluctant to do the wrong thing.
I have just purchased a 2nd hand motor home with a RB4 generator. Not sure how old it is but has 30 hours on the display. I have found after running on load for about 15 mins it begins to hunt and eventually cuts out. I have replaced the fuel filter, checked to lines for air ingress and checked the load was stable but it still persisted. Today I removed it from it’s mount and ran it unloaded for about 30 mins. I noticed the governor on the carby was slightly rotating back and forth with some minor hunting. I then screwed the carby adjustment in 1 full turn, then loaded it to about 400w for about 15 mins, then to 1800w for 20 mins and then to 2500w for an additional 10 mins. During the process it did have some minor hunting but did not cut out. While the adjustment did not raise or lower the idle I was wondering if I’ve potentially found the issue. Or could it potentially have an air flow issue with the covers on. I normally do run it open to good air flow on a solid base. Would love some advice/direction
Hi Paul,
Please contact iTechworld on 08 9472 7200 for technical assistance....
Read more Kind regards
I have no spark getting to the plug
Hi give us a call on 0894727200 Perth time 9-5 weekdays for support
Hey Harold, I'm not sure if it is the same fault as I had with my redback, but within a year the ignition coil had blown. I hope you have better luck with your redback than me - as that was just the s...
Read moretart of my problems. Also make sure you take it back and log the servicing every hundred hours (even if it means interrupting your holiday several times) as otherwise your 5 year warranty won't mean squat.
i have the RB4 it will not run my karcher k7
also when running does it charge the battery
Hi there!
Thanks for getting in touch....
Read more If the RB4 cannot run a specific item then it indicates that the item uses more power than what the RB4 is rated for. The RB4 will only charge the battery if there is a load on the RB4 of 1000 Watts or greater. The 12v battery inside the RB4 can be removed for external charging. Kind regards
My RB4 will not shut down with the ignition key and the remote control no longer works either ..... the problems happened at the same time
Have exactly the same problem so far nearly every trip have had some sort of issue with the Redback just over 6 months old
I had the same problem after 17 hours op. So did my friend. Had to start by hand and shut down by fuel starvation. I took mine back to iTech who charged $75 for a service. They replaced the ignition a...
Read morend remote but when I got it home it would not start at all. Took it back, they refused to do anything claiming that the problem was the result of my abuse of the unit. A local workshop could not start it either. Said there was no compression. Funny how it was working OK before service but not after. Consumer Affairs were no help. Bought a Honda 2.2 as a replacement. Similar price, same job, reliable.
Mine did the same after a week or so (remote stopped working and key would not turn off) - only way to shut down was with choke
hi there, My rb4 continues to cut out after 4 hours hours of running.....why....had only 3 hours when purchased...used it first time christmas just passed...ran ok then not then ok then not....
sent email to manufacturer last week....waiting on reply
rich
0413815120
Had something similar check the spark plug lead is not loose apparently if it is it’s not their problem it’s a maintenance issue
My key start failed within 17 hours/4 months of new. Had to start it with the cord. Took it back to iTech who charged $75 upfront for service. Picked it up took it home. Found that they changed the ke...
Read morey start but the battery was flat. But it would not start with cord. Took it back but iTech refused to touch it claiming that I had voided the (5 year) warrantee because there was dust in the cover and some corrosion on internal alloy parts. Took it to a local work shop who said they could not start it because there was no compression. Plenty of spark and air cleaner clean as a whistle. iTech tells Consumer Affairs that the motor is stuffed because of my misuse. Funny how it was running OK before I took it to iTech for service ($75) but not after ????? $1,500 down the drain. Good luck.
I am interested to purchase this Generator in 2nd hand. Its only 1 year old. It is the warranty transferable? What should I look out for. Seller claims it only ran for 20 hours
Cheers
Albert
What is it's full load decibel level ? Does anyone know ?
Can't answer that question just now. The key start on mine failed within 3 months and 17 hours operation. Still used it tho because the pull start was working OK. Paid ITech World $75 in advance for ...
Read morea 20 hour service. They replaced the key start OK but claimed the generator was US because I had breached the guarantee. They wanted to sell me a new one at full price. I declined. On return home the battery was flat and the pull start was jammed. Could not use it at all. Back to ITech World. They refused to touch it even tho the pull start was working OK when I first took it to them. They still kept my $75. Now the generator is with a Mandurah work shop for testing and a full service report at a cost of $25. More later.
What make and model os the motor in the redback please
Not sure what country but thinking Chinese same manufacturer as the Full Bore sold by Bunnings
Make and model unknown. Probably the same Chinese factory as the Mickey Blue. Both have similar problems which is why Mickey closed his shop in Midvale. You might be better to look at the Honda eu22 w...
Read morehich can be had with extras for about $1,800. Known maker, same price range, does the same job and 12 kg lighter.Hi Jessie,
The make is Redback which is an Australian owned and operated company....
Read moreThe engine used is Hyundai OEM. The Redback carries a 5 years warranty. If you wish to discuss more please contact iTechworld on 08 9472 7200.
does the air cooling come from underneath the generator
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