Absolute junk. Had two units for 5 years now, and every year has been the same when fall comes and we put new batteries in etc. Fire will not light, pilot light refuses to come on. Remote useless, batteries do not sit into space properly, so does not work. When I do eventually get the flame to operate (only manually not with remote or smart temp.) the bloody fan refuses to go off and I have to disconnect at fuse box!!!! DO NOT PURCHASE ANY OF REGENCY PRODUCTS>

Spent slot of money for a double sided wood fireplace (Regency Mansfield). Put loads of wood inside, but didn't didn't radiate much heat. If you could stand the smoke it produced a lot of heat with the door open. When I complained, many a time, they told me that I had the wood or not enough. Don't recommend this fire place or the device. Save yourself some money and buy a wood fire place from Buntings.

Was told it would heat more than the space we have and have yet to have a warm room. We have a ceiling fan to bring the heat down and it just makes us colder. When I complained the store said it was a warranty issue. They sent a guy to look at it and he told us that our house was old and drafty and wrote that in his report. Still have not heard back from them. (2 weeks). Space is 42 sq meters, was told it would heat 61 sq meters. It doesn't even heat the 30 sq meters directly in front of the heater. My recommendation would be only buy it you want pretty but have other heat source.

First time I turned this heater on the house temp was 15 degrees. After 3 hours it was 18 degrees and that was with the fan on full, the flame at max and the remote control sitting on a coffee table 6 feet away.
Hmmm, I thought. Tried again another nite, house temp 18, after 3 hours, 21 degrees.
I would of thought that after an hour I would be in a t shirt and shorts but not to be, I was still in trackies and a jumper.
I have used portable gas heaters and been in homes where there were gas heaters and they all worked really well, this one is a dud....really disappointed and annoyed that I spent over $2000 for this piece of junk. I'm with peppers3, maybe replacing it with a wood burning heater would be a better idea.

When we got the Regency heater fan was faulty that was replaced, then 2 months out of warranty and fan switch goes. Heater is also not easy for the tradesman to work on very hard to get into, instructions very hard to follow to get to parts. I would not recommend this heater at all spend a bit extra in a upgrade and you will probably save in the long run. We had a rinnia for 20 years and it never missed a beat wish I'd listened to the old quote "If it ain't broke don't fix it"

Stay away from Regency products. They look beautiful and work well when they work. I have a Regency gas stove that is about 3 years old. When I purchased I purchased a blower. The blower died after the 1st year, had it replaced. The company that I purchased it from has since gone out of business. After trying to contact other dealers for 3 weeks, which is the only way you can get repair service, I contacted Regency directly. They were of no help. I have an open floor plan which makes the blower necessary and the stove almost useless without it. And 2 months later no resolution to my problem and no help from Regency except to keep trying to get a dealer to come out.

Does not heat any where near as well as our Regency F38 in the other part of the house. It is so bad that we are going to replace the i31 with wood. The house we bought already had this heater installed and after receiving our first gas bill (#$%$) we are keen to be rid of this heater fast!!
Looks realistic
Terrible efficiency and heat output

works well in my lounge room and really looks the part, i haven't had any issues, always works the first time. i'm really happy with it and i'm glad I got it.
looks really realistic and heats up my lounge room very well. i like how you can choose from a few options to change the look of the heater
not every heating company has it