Reid Cycles NSW, Sydney (page 2 of 4)

Bought a Condor bike & Vintage ladies from the Reid Glebe store and have since been back a few times for accessories. Love these guys, excellent service and great prices.

We bought 2 ladies' vintage bikes from the Reid Cycles store in Glebe, NSW and we can't be happier with our bikes. We were served by Ben, who helped us with everything from choosing our bikes to installing our bike rack onto the back of our car. Thank you Ben for your patience and help! We will definitely be coming back to the store for more accessories.

I bought a Reid Griffon road bicycle about one month ago and I was satisfy with the customer service from Mandy and Josh from the Parramatta Road store. I recommend the service. The quality of the product is good in proportion of the price, however I got some difficulties with seat adjustment, it moves every time I adjust it again. Far from that everthing good.

Unfortunately my first Create C8G was stolen last night. It was an awesome bike sold to me by [name removed]. She was patient with me and also very knowledgable about her products. It was the 6th or 7th bike that I took for a test ride that day and resulted in me buying it. That was only 6 months ago.

So as I was saying last night my beautiful bike got taken away from me too soon. So this morning I didn't know what to do. I thought instantly of [name removed] and decided to go into the store and have a chat. I was actually in luck and there...

Just had a great experience at Reid store Camperdown on Parramatta road. The staff there were very helpful and obliging. There was no pressure to buy just helpful advice. I bought 2 bikes and wanted one stored till Christmas but they wouldn't do this as they had limited space available. So have to find somewhere to store it till Chrissy. A riding review will follow after Chritmas.

I went to buy a bike today at Reid cycles in Sydney after not having owned one for decades! Despite me knowing nothing about bikes, all the staff were very knowledgeable, and explained things in a way I could understand in a non-patronising way. They were friendly and helpful without pressurising, and even gave out little toys and stickers to my kids. I am very pleased with the bike, which suits me well. Their advice on the care of the bike was invaluable. I would be very happy to recommend Reid cycles to anyone.

I'm a huge fan of my Harrier single speed bike, and Amanda in-store is just the bees knees when it comes to customer service.

Hey Peeps!!! We have just purchased two excellent Reid bicycles and was very well assisted by your customer service team. They was so helpful and able to answer all our questions about the best bicycle option for us. We would like to express our appreciation for the excellent service provided by staff. We are very happy with our bikes. We went to Centennial Park to ride our new bikes and we have enjoyed every moment in that beautiful and sunny day.
Thank you Guys so much for the great product, and more important, thank you for the outstanding customer service. We will strongly recommend your company to all of our friends.

Cheers

We dealt with [Name Removed] at the Sydney Store. My husband had ordered 2 ladies bikes from her over the phone. We were not from Sydney and had traveled quite a distance to pick up our bikes on the weekend. She could not do enough for us. The store was very busy when we were there but she still took the time to be friendly and informative. We were supposed to receive free lights with our bikes but the store had none left. Mandy said she would happily post them to us because we lived so far away. We love our bikes. Brilliant!

Bought two bikes form here - ordered over the phone and went down the next day to the Sydney store. it was obviously very busy but the staff were very helpful and juggled all the customers well. Had to wait about 20 mins to get everything sorted but it was worth the wait. They was particularly helpful and 'on it'

After reading all the great reviews I was really excited to go and buy a Reid bike, I was so dissapointed in my experience at the Parramatta Road shop. On entering the shop I was walking around a little apprehensive as there were so many bikes. Nobody approached me so I went over to the counter and asked for help, the young man looked up and said 'you'll have to wait for about 5 minutes', once he came over to assist, I felt like I was back at school, don't sit on that bike, don't do this, don't do that! I stepped on the platform yo have a look at a bike, he rudely turned around and said, ' I don't think that platform was made for people to walk on it, do you?' I ended up buying a bike but certainly not because of any great service!

I've been in reid cycles in parramatta road yesterday and was was fascinated how nice they are. The staff was really kind, they helped me a lot and they let me know about very nice offers and discounts. I bought my bicycle ($248) and for $299 they gave me, helmet, basket with a liner, lock, pump, light (i could choose the ones i like). They did an amazing and very fast job. I recomend everybody to pop around there and have a look.
Thank you reid cycles! I am more than happy with my new bike!!!! You made my day and my life in sydney!!
Cristina.

I went into Reid cycle on the recommendation of a work colleague. I have not ridden for over 25 years, but have decided to take it up again.
Mandy was spectacular in her service. She helped me choose the right bicycle for my needs, and helped me accessorise it so it would be practical for me to carry my products to work.
I was thrilled with the entire experience, and am very excited about learning to ride again, and this is, in great part, thanks to my purchasing experience.
Friendly service and great enthusiasm within the job
Absolutely nothing!

Had a great experience in store with the friendly and helpful staff. They were always patient with my questions and I could tell that they were passionate about their job. They tailored their recommendation around my needs rather than choosing the best/most expensive bike in the store. Most of all, they understood that as a student I did not wish to leave the store with a $1000+ bike.
I would highly recommend!!
Inexpensive, Friendly service, Free extra accessories.

I went to Reid Cycles to get a new bike and the place was absolutely spotless clean. The staff were really friendly and had lots of patience with me. The service was a little slow in the beginning but we only had to wait a short while before someone got to us. A lady by the name of Mandy served us and she took the time to teach me how to look after my bike and how to use the tools she gave me.

All in all, it was a really good experience and i came away with an amazing bike
great bike, good service, friendly staff

The front wheel of my reid bike was stolen this evening after I stupidly left it unlocked for the first time. Thankfully the Reid Sydney store opens till 7 and I was able to get to it to get a replacement as I need the bike for work. The service was incredible. Mandy was sympathetic and so helpful. She ensured I got my wheel replaced, gave me a terrific discount and threw in an extra bike chain for free without me asking to ensure this never happened to me again. I was so impressed not just by how well they looked after my bike but also me as a customer. I walked in feeling really down but left believing in humanity again. Had to share my experience.

I bought a Ladies Vintage 7-speed from the Glebe store last week and have ridden it almost every day since. The lovely people at the shop (Mandy, in particular) were very helpful and patient with all of my amateur questions. I changed my mind on the colour numerous times and when I finally came to a decision Mandy went to great lengths to ensure I could take one home that evening (even though it was a Friday and almost closing time). The man at the register even offered to help put it in the car. There are so many nice colours in the ladies bikes...it is almost impossible to choose. So far I have not had any problems with the bike itself. Highly recommended!

I cannot recommend Reid Cycles at Glebe more highly. Their service is friendly, efficient and they are simply lovely to deal with. [name removed] assisted me with my enquiries and she couldn't be more helpful. I purchased a ladies vintage classic. So if you are thinking of purchasing a bike from them, go for it.

Ah-Mazing! At the Glebe store, best service I've ever had and satisfied with the Harrier bike.
The cute English accent Asian girl was fantastic. I definitely recommend this shop, and everyone who has seen the bike instantly knows the model (weirdly). I feel like going back and buying more stuff, even though I don't need anything. The only downside is that now I just seem to roll everywhere and hardly pedal, seems like cheating.
No fuss, good bike,
Too many other customers.

Must share how happy I am with help received over the phone at the Sydney store (from 3 separate staff members I might add - all were great on each occasion I called).
I live a few hours away so relied on a few questions to be answered to finalise my decision. Even during a highly busy time (due to current sale) the staff were so friendly, took the time to help and were extremely thorough with their answers.
I have now placed my order this morning and am looking forward to receiving it.
Also must note website is great. Great pictures and info and an easy system to order with. I would have ordered directly through website but staff were happy to help over the phone.
Such a pleasant experience.

Was served promptly when walked into the shop although it was a busy afternoon. Was assisted by a very helpful (lady) sales staff member which more than answered all my questions. Although there was no stock of the model and size of the bicycle available, was given a time frame when new stock would arrive.
Contacted and informed when stock arrived the following week. And was readied for collection in a short time.

Great bike shop, staff where very helpful, the guy that severed me seemed to have a passion for bikes and wasn't there just to sell and get rid of me, i wasn't looking to spend to much money but i still wanted a good road bike which is reliable, as i've decided to ride to work and back mon to fri which is about 10 kms from home, anyway i ended up purchasing an osprey and i absolutely love it, i also ended up buying a few accessories including a speedometer which they installed for me, i thought the accessories where already cheap compared to other places but they ended up giving me a very good deal on them which i was extremely happy about.
Inexpensive, reliable, great staff

Went to reidcycles today to buy a helmet and a rear view mirror. I read reviews online and there weren't much negative ones, so I went there expecting at most a normal service.

Boy I was wrong. Stood around for more than 10 minutes looking at the various helmets on display only to have exactly zero staff approach me asking if I needed help, even when I caught the eye of the girl at the cashier and waved. She saw me, then proceeded to pretend she didn't. Swell. But their helmets are cheap and very, very reluctantly I went to the cashier. Now ...

Thank you to the team at Reid Cycles in Glebe, Sydney. Very helpful dudes and they knew their stuff. Arrived close to closing time and they sold and customised my bike at a good price until well after the closing time at 7pm. Would highly recommend this bike shop to anyone.
Good bike with great service

Walked in Reid a month to buy a helmet end up trying on a mountain bike. A month later I went back and it was the same girl [name removed] who assist me. I didn't know going to a bike shop can actually go on a " test ride". Someone like me who have no idea about bikes will ask lots of questions and needs to explain in more details. [name removed] was very patient and shown me how to change the wheel and get it detached a few times. Very helpful and certainly have learnt a lot of things. Will highly recommend to go to reid to buy anything that is bike related.
Kitty