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Rheem Continuous Flow 875026
JennyIllawarra
Unsatisfactory
I had the unit installed 8 months ago. Thought it would be great not runing out of hot water when family are home visiting.
To begin with, I use 3 litres of water to get the water to the warm stage in the kitchen. I have to boil my jug to wash my dishes as the hot water system barely reaches 40 degrees. The plumber said the strainer in my tap must have gunk in it so I replaced it. Still not hot. Then he said my 18mth old tap was the problem. Replaced that still no hot water. The pressure is so low you need the hot water tap on full to get the WARM water to flow. My husband has also insulated the pipes
Biggest disappointment and waste of money ever. Would talk anybody out of buying one
2 comments
Timely response from customer service
Similar opinion? Write a review on ieatwords.com.au!
EllecVictoria
- 4 reviews
Water not hot enough and takes too long to heat up
Warning: DO NOT BUY this water unit
I wish I had come here to read the reviews. I wasted over $2500 on installing this unit which also included have to install an outside electrical outlet (the gas unit now requires electricity as well!).
First it takes too long for the water to heat up so while you save on gas, you waste lots of water. Previously, my gas hot water tank was right next to the bathroom so within a few seconds, very hot water would come out of the hand basin. Now, it never does so I am forever washing my hands in cold water (...Read more
unless I want to waste a couple of litres of water while it heats up). Secondly, the water is never hot enough for the kitchen sink. It is only 40 degrees Celsius and I have to waste a couple of litres of water before it gets to this temperature. The kitchen sink is a bit further away from the unit than the bathroom. I called Rheem and they sent out a plumber and there was nothing he could do. He says that is how it works. He kept pointing to the 50 degree warning label but I kept pointing out that the law states: "hot tap does not exceed 50 degrees at any bathroom fixture"1 comment
Rheem A.Rheem
Hi Charlotte,
We appreciate the feedback you have provided and are concerned to hear of your experience. If you would still like to speak further about your issue, please send a quick email to rheemc... Read more
[email protected], providing your contact number, and also reference your review so the team can assist you accordingly.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Craig Richardsonasked
Hi Team,
I have a Rheem 26, Its been working fine for the few years but last week the temp has dropped by 10 deg, it is still showing 48 deg on the monitor but its only putting out 38-40 deg??
Could you give me some advice on what I should replace / do to fix this.
Thanks
1 answer
Rheem A.Rheem
Hi Craig,
We would like to talk to you in more detail to ensure you are getting the most out of your hot water system. Could you please send us your contact details to [email protected] referencing this question, so a member of our team can assist you accordingly?
Kind regards,
Rheem Australia
chrisasked
We recently had installed a Rheen Metro Max 26 to our ensuite. The reason for was to be able save on water as our main storage hot water service is at the other end of the house and took too long for the hot water to get through the pipes but we it seems that it taking just as long for the Metro Max to heat up to be useable. Is there an ajustment to heat quicker?
2 answers
Unfortunately I can't answer this question as I am still having the same problem after having the service checked out by a plumber. He told me it was the 'nature of the beast'.
Good luck in finding a resolution.
Rheem A.Rheem
Hi Chris,
Thank you for providing us with your question. Could you please email appropriate contact details to [email protected] so that a member of our service team can assist you accordingly? Please also reference this question so your case can be tracked.
Kind regards,
Rheem Australia
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Rheem A.Rheem
Dear Jenny,
We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelati... Read more
[email protected], referencing this review, our team will be able to assist you accordingly.