Listing monitored by Rheem

4 questions from our users

Vin
Vinasked
Solar Loline (gas boost) 511161

Moved into a brand new townhouse. The hot water bill for first 3 weeks was $142.00 and says this is equal to 7 people in the house. We have 2. Estimate for 2 months is $390. Gas hot water and hot plates costing $6.50 per day. Does this seem excessive? Checked usage frequently and this is consistent. Is the 511161 known to cost this much to run?



2 answers
Rheem
Rheem A.Rheem

Dear Vin.

Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly

Kind Regards
Rheem Australia

Vin
Vin

Thank you very much Rheem and Calley for taking my call yesterday, listening and responding. I am so pleased with the outcome. Calley (excuse me if spelling is not correct) your help is very much appreciated. Technician called by today and solved our issue. Great customer service.



Julie B
Julie Basked
Solar Loline (gas boost) 511161

Flashing red message C4 35 what does this mean please

2 answers
Rheem
Rheem A.Rheem

Dear Julie.

Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly

Kind Regards
Rheem Australia



Christine G.
Christine G.

Hi Julie you would need to contact Rheem customer service as they would know how to answer your question and will be able to fix the problem ..all the best with it..

Kennedy
Kennedyasked
Solar Loline (gas boost) 511161

I am in a townhouse which is nearly 4 years old I have a Rheem Solar water heater 160L model 51116102. There is no problem with the operation of the hot water service but there is a green light at the bottom of the water tank which pulsating and flashing on and off and making a noise which is very annoying when you are outside.is this correct?
May thanks Pearl Soek

1 answer
Rheem
Rheem A.Rheem

Hi Kennedy,

Thank you for contacting us. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to troubleshoot and assist accordingly.

Kind regards,
Rheem Australia

Dani F
Dani Fasked
Solar Loline (gas boost) 511161

We have lived in our home for almost 3 years now, water was gushing off the roof recently so my husband contacted the builder, who then sent his plumber out to have a look. Said it was the o ring that needed replacing and that he couldnt do it as he didnt have the ring. My husband then got onto Rheem, who sent their plumber out. He said that it was caused by frost and warranty doesnt cover for this. He disconnected it from the solar.
Why not? How can you be using parts that are not relevant to the areas that are prone to frost?

1 answer
Rheem
Rheem A.Rheem

Hi Dani,

Thank you for your question. If you could please email your contact details through to [email protected], referencing this question, or contact us by phone on 13 10 31, our team will be able to troubleshoot and assist you accordingly.

Kind regards,
Rheem Australia

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