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Rheem Solar Loline (gas boost) 511161
Waste of money - doesn't work and Rheem won't fix iy
What a frustrating experience.
The system has died on us after two years.
We live 35 min from Canberra but Rheem will no travel to even look at it. There solution is to send a repairman from an hour and a half in the other direction but we pay his travel costs.
What a complete waste of money. The system just sits there, doing nothing. The hot water boosts off the instantaneous gas.
Do not go near this product or company.
3 comments
Update. We finally managed to get someone to come and fix the system. The guy was really good and it turned out to be an easy fix. The biggest issue we had though was with customer service continually... Read more
saying we could only access a repairer from a nsw town 2 hrs away and would have to pay travel and half day wages for this when we only live 25 mins out of Canberra.
Rheem A.Rheem
Hi Matt, we are glad that your issue has been fixed and will pass the feedback on to the team.
Similar opinion? Write a review on ieatwords.com.au!
Absolutely shocking warranty repair service.
Unit has never worked from day one. Given two whole day waiting appointments which were cancelled with no advice given. On both occasions I have to call up only been told technician was unwell on first appointment. No explanation was given on second cancellation. On one occasion I was offered their appointed service agent which I have to pay despite the unit is still under warranty. I had no choice as tenant has serious skin condition and wanted repair done at all cost. Unit failed again a day after their service agent done the repair. They hav...Read more
e no shame on their terrible behaviour and dared telling me that I must accept the same waiting whole day third appointment. Only after my refusal to accept and asking to talk to their CEO and seeking compensation, a 08:00am, supposed to be first appointment of the day was arranged. Yet, on the day, the technician did not show up until 09:30am. Just wonder if the CEO (Mr Jones) is aware how the rest of his company is dragging his performance and wanted to know and fix this issue.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Julie Basked
Flashing red message C4 35 what does this mean please
2 answers
Rheem A.Rheem
Dear Julie.
Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
Kind Regards
Rheem Australia
Hi Julie you would need to contact Rheem customer service as they would know how to answer your question and will be able to fix the problem ..all the best with it..
Kennedyasked
I am in a townhouse which is nearly 4 years old I have a Rheem Solar water heater 160L model 51116102. There is no problem with the operation of the hot water service but there is a green light at the bottom of the water tank which pulsating and flashing on and off and making a noise which is very annoying when you are outside.is this correct?
May thanks Pearl Soek
1 answer
Rheem A.Rheem
Hi Kennedy,
Thank you for contacting us. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to troubleshoot and assist accordingly.
Kind regards,
Rheem Australia
Dani Fasked
We have lived in our home for almost 3 years now, water was gushing off the roof recently so my husband contacted the builder, who then sent his plumber out to have a look. Said it was the o ring that needed replacing and that he couldnt do it as he didnt have the ring. My husband then got onto Rheem, who sent their plumber out. He said that it was caused by frost and warranty doesnt cover for this. He disconnected it from the solar.
Why not? How can you be using parts that are not relevant to the areas that are prone to frost?
1 answer
Rheem A.Rheem
Hi Dani,
Thank you for your question. If you could please email your contact details through to [email protected], referencing this question, or contact us by phone on 13 10 31, our team will be able to troubleshoot and assist you accordingly.
Kind regards,
Rheem Australia
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Rheem A.Rheem
Dear Matt,
We are sorry to hear about your situation and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelation... Read more
[email protected], referencing this review, our customer service team will contact you to assist accordingly.