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176 questions from our users

Fabio
Fabioasked
Infinity 26

Hi, how can I switch ON and OFF my Rinnai heater without the use of the remote control? I want to embed it into my domotics infrastructure.



3 answers
Rinnai
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Fabio
Fabio

wow. I'm in Italy...

Rinnai
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Vicki
Vickiasked
Infinity 26

Hi, we have just had a B26 compliant to 50.( I wish I had been told of various temperatures) I need to know if we can change the temperature, even if there is a new internal a plumber could fit. I have a straight hot shower with no added cold water & I now need to boil the kettle for hot enough water to do dishes. My old gravity fed was better. Please help.

1 answer
Rinnai
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Tyla S.
Tyla S.asked
Infinity 26

Hi there,
I had a b26 yesterday having an issue
The b26 was lighting at first working normally then 30 minutes later water still passing through the hot outlet but not heating up but I can hear the hws trying to light

Plumber said
gas pressure is fine
Water pressure would be high as there wasn’t a limiter on the meter
And power is fine

1 answer
Rinnai
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Adam P.
Adam P.asked
Infinity 26

We've had an Infinity 26 for almost 15 years now and suddenly, yesterday, one of our two showers hot water tap doesn't engage the system when we turn the hot water tap on. All other hot water taps work fine.
Any assistance would be welcome.

2 answers
Rinnai
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Adam P.
Adam P.

Thanks for the quick response.

Ursula
Ursulaasked
Infinity 26

my problem is the gas ignites for about 10 seconds . The water starts to warm up but then goes cold. What is the cause ?

3 answers
Rinnai
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Damian H.
Damian H.

I have the same issue. The system starts up then stops after 10-15 secs please contact me

Rinnai
Rinnai A.RinnaiSend a private message

Hi Damian H, thanks for your enquiry, if you can send a private message through to us we will have a team member contact you to discuss. Alternatively you can call the technical team on 1300 555 545 option 3.

Thanks
Rinnai Australia

max p.
max p.asked
Infinity 26

I hear running water from my Rinnai all theought thw day ..is this leaking water ?

1 answer
Rinnai
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Pippi
Pippiasked
Infinity 26

Our Rinnai 26A which was installed in December 2022 is making noises even when the water has not been turned on. I notice it in the middle of the night. Any ideas why?

1 answer
Rinnai
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Marion M.
Marion M.asked
Infinity 26

I have a B26 and it makes short (+ 5 second) noises all day and night. Any idea what the problem is? Is it pressure dropping?

5 answers
Rinnai
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Bob
Bob
Marion M.
Marion M.

Hi bob. I got a plumber out and turned out it was actually my toilet which had a leak. I thought it was the boiler as they are close together.

Skot
Skotasked
Infinity 26

Hi
Ignition on the unit is intermittent, sometimes it lights up, sometimes not. Removing the gas line-in and reconnecting it straight away is the only solution at the moment. Air lock, perhaps?

1 answer
Rinnai
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Ken
Kenasked
Infinity 26

I have a power outage and want to relight the flue. Is this possible?

1 answer
Rinnai
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Maureen S
Maureen Sasked
Infinity 26

Our unit is approx 14 years old and we are now having trouble adjusting the temperature. It won't let me set it below 37 degrees and if you turn on the cold water up to about half way the hot water goes off and you have to turn off the cold water and wait for the water to heat again. Very frustrating. Wouldn't be so bad if it was winter but at the moment we don't want really hot showers.

3 answers
Rinnai
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Maureen S
Maureen S

Thanks for the quick response. I have dropped the temperature to 37 degrees but that hasn't helped. I can't get it to go any lower, should it go below this?

Rinnai
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mirry
mirryasked
Infinity 26

We have a Rinnai solar 26 (solar yet to be installed) - it runs off gas bottles but the water is piping hot and we want to turn it down a little. Perplexed no dial or lever to do so. Don’t want to call out plumber as Charges a fortune. How do we do it?

1 answer
Rinnai
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Denise
Deniseasked
Infinity 26

i have a problem were when i am in the shower the water is hot then goes cold no one home so no other taps on. i have to turn off then on to get the hot water back, any help?

2 answers
Rinnai
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Alex
Alex
Sue
Sueasked
Infinity 26

We have a Rinnai Infinity 26 water heater. It is 11 years old. For the last year it has had a problem of not heating the water all the time. I can be having a shower & all of a sudden it will go cold. Sometimes if I turn the tap off, then on again, it will start to heat again. Do you have an answer as to why this may be happening? It’s in our holiday house, at the beach, so doesn’t get used constantly.

2 answers
Rinnai
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Sue
Sue

Thankyou for your prompt response. My husband will call them after the new year.
Cheers!

Chris
Chrisasked
Infinity 26

We had our gas turned off in the recent fires when it was turned back on my continuous gas water is making a loud whistle noise Only when you turn on the hot water in the shower temperature 42 all the other taps are fine??

1 answer
Rinnai
Rinnai A.RinnaiSend a private message

Thanks for the question Chris, our technical help desk have advised it may be an fault with a washer in the shower and have suggested replacing them to see if this rectifies the issue.

Thanks
Rinnai Australia

Rosetta S.
Rosetta S.asked
Infinity 26

I am no getting hot water to the showers but getting hot water to my sinks ?
my unit is around 10 years old

2 answers
Rinnai
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Vince
Vinceasked
Infinity 26

Hi I currently have a inifinity 24 model do I need to change the pipes to install a infinity 26 model

1 answer
Rinnai
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Vyara
Vyaraasked
Infinity 26

We have just had a new infinty 26 installed and the water goes cold in the hand basin, and in the kitchen.

1 answer
Rinnai
Rinnai A.RinnaiSend a private message

Thanks for the question Vyara, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing [email protected].

Thanks,
Rinnai Australia

Peter P.
Peter P.asked
Infinity 26

what temperature dose cold inlet water have to be to achieve 26 litres a minute thanks peter

1 answer
Rinnai
Rinnai A.RinnaiSend a private message

Thanks for the question Peter P, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing [email protected].

Thanks,
Rinnai Australia

Belle
Belleasked
Infinity 26

The water cycles from hot to cold to hot again and continues in this fashion, it’s very unpleasant showering as a result.

1 answer
Rinnai
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