Rinnai Infinity 26 Questions & Answers

Hi Max P,

Thanks for the question, If no taps are turned on there quite possibly could be a leak, unless the unit is solar and the pump is running or frost valves leaking.

We would recommend a service call to find out more detail. Please contact us on 1300 555 545 for a service booking or alternatively you may book online following the link provided https://www.rinnai.com.au/support-resources/online-service-booking/.

Thanks,
Rinnai Australia

Hi Pippi,

Thank you for your question.

We would recommend calling our experienced Technical Help desk team on 1300 555 454, option 3 and they can troubleshoot with you. If they cant assist, they can book a service call out if that is required.

Thanks
Rinnai Australia

Hi Marion M,

We would suggest you contact our Technical Help department on 1300 555 454 option 3 and they may be able to troubleshoot with you.

Thanks
Rinnai Australia

Hi Skot,

Thank you for your question.

We would suggest you contact our Technical help desk on 1300 555 545 option 3 for assistance.

Thanks
Rinnai

Hi Ken,
Thanks for the question.

The infinity has an electronic ignition. Our technical help desk can assist and troubleshoot with you over the phone to resolve this matter. Please call on 1300 555 545 for assistance.

Thanks,
Rinnai Australia

Hi Maureen S,

Thanks for the question. The issue may be related to elevated incoming water temperatures, may we suggest reducing the temperature to 42/40 degrees and test if this is successful. If the issue continues please contact our technical help desk on 1300 555 545 for further assistance.

Thanks,
Rinnai Australia.

Hi Maureen S,

Thanks for the question. As mentioned previously the incoming water temperatures may be elevated considering the current climate. Given the age of the unit, it may require a service call as the water sensors and filter may need to be replaced.

Please forward your contact details by private message and we can have a technical help desk representative contact you directly or alternatively contact the technical help desk on 1300 555 545 for further assistance.

Thanks,
Rinnai Australia.

Hi Mirry,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Hi Denise,

We recommend contacting our Technical Department to discuss this matter further. They can be reached on
1300 555 545 (option 3).

Thanks,
Rinnai Australia

Thanks for the question Sue. It may be an issue with water flow through the unit which can be restricted by a few things. Checking the filter on the bottom of the unit for debris or build up, or in the shower head. Our technical team can advise how to clear the filter and are available on 1300 555 545 option 3.

Thanks
Rinnai Australia

Thanks for the question Chris, our technical help desk have advised it may be an fault with a washer in the shower and have suggested replacing them to see if this rectifies the issue.

Thanks
Rinnai Australia

Hi Rosetta S,

Thanks for the question.

As Peter Kothstein has kindly mentioned, Rinnai Australia agree and recommend checking the shower outlets and replacing shower tap washers.

If the above does not resolve the issue we recommend a service call to check that the water flow servo valve is working and check the incoming gas pressure.

Rinnai 1st Care service contact number is 1300 555 545 or alternatively you may book online on the following link - https://www.rinnai.com.au/support-resources/online-service-booking/

Thanks,
Rinnai Australia

Thank you for the question Vince,

If you have previously experienced no issues with water flow or fluctuating temperatures the upgrade to the Infinity 26 can be adapted to the current pipework.

Thanks,
Rinnai Australia

Thanks for the question Vyara, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing [email protected].

Thanks,
Rinnai Australia

Thanks for the question Peter P, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing [email protected].

Thanks,
Rinnai Australia

Thanks for the question Belle, water fluctuation usually occurs when too much cold water is added to the shower reducing the water flow from the unit. This can be resolved with a water controller where you can specify the temperature you wish to maintain. Alternatively try turning the hot water on first and slowly adding in cold water to retain the correct flow.

Our technical help desk can help you further on 1300 555 545 option 3.

Thanks for the question Pauline, we would recommend contacting our technical help desk who can run some troubleshooting over the phone to try to resolve the matter. Otherwise a service call may be required. They can be contacted on 1300 555 545 option 3.

Hi Meg,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing [email protected].

Thanks,
Rinnai Australia

Thank you for the question Ken, We recommend the shower mixer to be turned off. Please contact our Technical help desk on 1300 555 545 for further assistance.

Thanks,
Rinnai Australia.