Rinnai Infinity Range Questions & Answers (page 2 of 18)

Hi Rosetta S,

Thanks for the question.

As Peter Kothstein has kindly mentioned, Rinnai Australia agree and recommend checking the shower outlets and replacing shower tap washers.

If the above does not resolve the issue we recommend a service call to check that the water flow servo valve is working and check the incoming gas pressure.

Rinnai 1st Care service contact number is 1300 555 545 or alternatively you may book online on the following link - https://www.rinnai.com.au/support-resources/online-service-booking/

Thanks,
Rinnai Australia

Hi Mark,

Thanks for the question, we would recommend contacting our Sales Department to discuss this matter. They can be reached on 1300 555 545 (option 1).

Thanks,
Rinnai Australia

Hi Peter H,

Thanks for the question.

As the infinity is fitted with an electrical ignition, power is required. Once the power is restored the unit will commence operation when a tap is opened.

Thanks,
Rinnai Australia

Hi Gary P,

We would recommend contacting our Technical Department to discuss this matter further.
They can be reached on 1300 555 545 (Option 3).

Thanks,
Rinnai Australia

Hi Jithin M.,

Thank you for the question.

We would suggest the Rinnai Infinity Enviro 26 will be adequate for your requirements.

For detailed information you may visit our website and select the hot water selector which will provide options on suitable hot water systems for your needs. Alternatively follow the link provided; https://www.rinnai.com.au/hotwater-product-selector/

Thanks,
Rinnai Australia.

Hi Stuart,

Thank you for your question.

We would recommend checking the cold water filter as it may require a clean.
If the unit is running on LPG we recommend contacting your local plumber to check, or if the unit is running on Natural Gas we recommend contacting your gas retailer to check the supply.

If you have any further enquires, please contact our Technical Helpdesk team on 1300 555 545 option 3 for assistance.

Thanks,
Rinnai Australia

Thank you for the question Vince,

If you have previously experienced no issues with water flow or fluctuating temperatures the upgrade to the Infinity 26 can be adapted to the current pipework.

Thanks,
Rinnai Australia

Thanks for the question Garry, if there is gas and power to the unit you may need to book a service call to diagnose the issue. You can book via our website here:
https://www.rinnai.com.au/support-resources/online-service-booking/
or contact us at 1300 555 545 option 2

Thanks for the question Vyara, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing [email protected].

Thanks,
Rinnai Australia

Thanks for the question Bob, if the water is coming directly from the unit and not the connections leading to it, there may be an issue with the heat exchanger. We would recommend booking a service call to have the unit assessed. In the meantime, if you can, isolate the water supply to the unit to prevent further damage,

Thanks
Rinnai Australia

Thanks for the question Peter D, our contact centre is open from 8.00am - 5.30pm Monday to Friday on 1300 555 545, you can also reach us from the Rinnai Australia website

We have sent a private message to you so we can investigate this matter for you.

Thanks
Rinnai Australia

Thanks for the question CMF, turning off the water to the unit will be fine as long as the power to the unit is still operational so the frost protection to the unit will still work.

Thanks
Rinnai Australia

Thanks for the question Peter P, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing [email protected].

Thanks,
Rinnai Australia

Thanks for the question Manaaki, have you spoken to the Rinnai technical team? They may be able to troubleshoot with you over the phone and can refer you to book a service call if required. They can be reached on 1300 555 545 option 3.

Thanks for the question Belle, water fluctuation usually occurs when too much cold water is added to the shower reducing the water flow from the unit. This can be resolved with a water controller where you can specify the temperature you wish to maintain. Alternatively try turning the hot water on first and slowly adding in cold water to retain the correct flow.

Our technical help desk can help you further on 1300 555 545 option 3.

Thanks for the question Pauline, we would recommend contacting our technical help desk who can run some troubleshooting over the phone to try to resolve the matter. Otherwise a service call may be required. They can be contacted on 1300 555 545 option 3.

Hi Meg,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing [email protected].

Thanks,
Rinnai Australia

Hi Annie,

Any heaters manufactured prior to January 2004 are not compatible with Deluxe Controllers due to the power consumption required by the advanced technology, which is why the lights display, but not any of the functions. While the MC601Q does not have the features of the Deluxe Controller, the technology is compatible with the Infinity 24.

Thanks,
Rinnai Australia

Thanks for the question Ross H, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Thanks for the question Pete, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Thanks for the question John, we would recommend contacting our Technical Department to discuss this matter. They can be reached on 1300 555 545 (option 3) or alternatively by emailing [email protected].

Thanks,
Rinnai Australia