Rinnai Infinity Range Questions & Answers (page 3 of 18)

How do you reconnect the remote on a 26 touch?
House was empty for 3 months and remote seems to be no longer paired to the unit. Just has eithe 0 or 1 on the remote screen.
Comes up with C1 on the unit for just a brief period when you switch it on at the powerpoint

How to light pilot lifht

My Rinnai infinity 24 gas water heater wont work on cold mornings Once it starts to warm up it goes fine

I have Infinity 26 and just had the plumber around to put a new mixer tap on bath and shower and since then the temp is up and down. 3 controllers inside. Doing up shower so havent demaned any water thru the shower or bath fitting yet. Could it be air blockage causing trouble. Seems ok temperature via the basins

Can I increase my rennai 32 as its 50 degree fixed?
How do I do this?

brand new Rinnai 26 w/heater makes loud whistling sound when hot water is turned off.
Is this normal or is something wrong with our heater. Under warranty, Rinnai say normal, have replaced fan unit.
Could someone please advise
Regards John . S

I can find a manual that corresponds to this particular unit

have no water coming from unit filter ok

My shower is cold to luke warm. It used to be nice and hot and for last month when I turn on shower it starts off hot for about 10 seconds and then drops in temperature and water is barely luke warm. What is strange is that the water is very hot elsewhere such as tap for bathtub, kitchen or bathroom basin. Hoping someone can please let me know what could be the problem...

Hi.
I note in response to an earlier question, it is said that the product does not consume much power in standby or operating modes. Can you tell me what not much means (in watts) in both standby and operating modes? I have a new PV array & Battery system and am now trying to build a bottoms up energy picture for our household

Why does hot water same time does not come out of tap

both controllers flashing.Unable to transfer.Temperature sometimes drops from 43 deg to 40 deg.Have checked wiring all ok.Is the problem controllers or the Infinity 26?

Hi I have a Rinnai Infinity 26. It is about 14 years old. We have always found it takes ages for the hot water to reach the kitchen and main bathroom as they are quite far from the system. However recently our en-suite which is on the other side of the wall where the hot water system is has not been getting hot water. I find if I turn the other sink on in the en-suite it will get hot but it is strange it is doing this. It doesn’t do it all the time but is doing it more frequently.

What's the right instantaneous Rinnai for a small house?

I have a Rennai Solar 26 and this loud whistling/high pitched sound started to happen when the hot water is NOT being used. This sound is so loud you can hear it throughout the house. It is a high pitch sound effecting our-self and the neighbours, not some standard operating sound.
We turned off the mains, released the water as to kill the pressure issue and ran all the taps in the house. This resolve the problem for around 24 hours. Then it started again but this time it also sounded like an old broken car and was thumping about. Again, we killed the water at the mains... We are now too nervous to turn it back on as I have been told hot water tanks can blow a hole in your wall if three fail safes for the pressure build up fail and kill customers...
So far we have had an extremely rude experience from your customer service centre, no call-back and your after-hours emergency number is 1800 000 340 just asked for a message to call back... What a joke! Still no contact in 48 hours.

We need this fixed now, what do we do next?
FYI
- The sound stops when I turn off the mains
- The sound stops when I use any tap in the house cold or hot
- The sound stops when I release the pressure valve on the tank
- The unit is making a very loud squealing sound and does not stop
- The unit is now making a broken car fan / knocking sound and a high pitch sound at the same time
- This resolves itself each time the water is off four a few hours
- This comes back after 2-24hours

If it’s your policy to get out of honouring your warranty by letting customers down… Just let us know so we can organise a plumber to resolve the issue.

Whistling sound when hot water is turned on

Hi, we have an Infinity 26 with one internal controller. Recently on the controller the transfer button has started to blink on and off, and the temperature for hot water and bath fill both default to 40 and can only be raised up to 42 by persistent button pushing, but then they drop back to 40. A plumber has looked at it and seen no error codes on the outdoor unit itself. We have turned off power to the controller for three minutes, hoping that would reset it, but no luck. Any suggestions? Thanks.

We recently brought a rinnai B26 and had it installed by a certified plumber. Now after a couple of months it has began to turn cold while having a shower. What is the reason behind this

I have a 3 year old 26 that was replaced a a 20 year old model. The controllers from the old model were used with the new model. Recently the contollers blink off and then come back on, looking for a possible cause or a remedy. The unit is still in warranty. Any help?

My infinity is operational with one remote. I've set it to 43 and it seems fine for sinks in the house, but won't 'engage' in the shower, unless i raise the temp to 50? what may be causing this?