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Rinnai Infinity 26 Touch Questions & Answers
25 questions from our users
I have a Rinnai Infinity 26. It does not have the word touch on it. It is not heating after a power outage. We have had outages before without this result
Do you have a remote control?
If so - defaulting to OFF after a power outage is a "feature". (you need to turn it on again at the remote)
I had the same problem and reported to Rinnai support. Maybe you could do the same?
Hi Andrew,
Thanks for the question....
Read more We would recommend contacting our Technical team on 1300 555 545 for further advice. Thanks Rinnai Australia.
Hi, Andrew. Thanks for the response. I don’t have a remote, but did locate a “panel” on the door frame to the bathroom. We have not been in this house for long. The power outage had the screens off. O...
Read morence we pressed “On”, we were able to reset the temp, etc and away we went
When I turn the outdoor bath hot tap on fully, the water heater shuts down. When I turn tap off, it reverts to 42 deg.
Too much volume / pressure to heat?
Hi Alby,
Thank you for your question. We would suggest contacting our Technical team on 1300 555 545 to discuss further....
Read more Thanks Rinnai Australia
Hello, we have an Rinnai Infinity 26 Touch.
We had a power outage, it is back on now but we have no display at all on our remote control. We have changed the batteries and still nothing.
Help !! We have no hot water !!
Read what was has been said before.
The controller is suspect when there is power outages or spikes. You really don't need it . Disconnect the the little plastic connection between the main unit and ...
Hi Terrie K, thanks for the question, our technical help desk can assist you with this and can be reached on 1300 555 545 option 3.
Thanks
Rinnai Australia
Our remote control has new batteries in it but just showing on the display -0. We have the Rinnai infinity 26. Help!
Hi Alison K,
Thank you for your question. ...
Read morePlease contact our Technical help team on 1300 555 545 Option 3 and they can assist further. Thanks Rinnai Australia
I had a brand new unit installed today the 11/07/2020 the unit works without the controller when you connect the controller it stops working when you disconnect the controller it works again the remote just shows -0 or -1 and that's all it does. I think the system is a dud
Hi Nick P,
Thank you for your question....
Read moreHave you contacted your installer for assistance or alternatively please call our technical help team on 1300 555 545 option 3. Thanks Rinnai
The installer was trying to make it work but it wouldn’t work
Hi Nick P,
I would definitely contact our help desk or the installer can on 1300555545 option 3 and they can talk him through.
...
I had a brand new unit installed today the 11/07/2020 the unit works without the controller when you connect the controller it stops working when you disconnect the controller it works again the remote just shows -0 or -1 and that's all it does. I think the system is a dud
Hi Nick P,
Thank you for your question. ...
Read moreHave you contacted your installer for assistance or alternatively please call our technical help team on 1300 555 545 option 3. Thanks Rinnai
What it means C1 on display heater and wireless controllers-0
Thanks for the question Fakhri. The Infinity Touch will display the number of controllers currently linked, so the C1 indicates there is 1 controller attached.
Thanks
Rinnai Australia
How do you reconnect the remote on a 26 touch?
House was empty for 3 months and remote seems to be no longer paired to the unit. Just has eithe 0 or 1 on the remote screen.
Comes up with C1 on the unit for just a brief period when you switch it on at the powerpoint
Thanks for the question Mark N, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).
Thanks,
Rinnai Australia
Our water is running much colder than our controller is saying. It is set at 45 but our water temperature is probably about 25. We are currently renovating so builders are turning electricity off and on everyday and have also turned water off and on. I have tried turning the machine off and on plus the controller but it hasn't fixed it. Any ideas?
Thanks for the question Susie, we have a technical help line that may be able to troubleshoot with you. They can be reached on 1300 555 545 option 3.
I had a power outage but all good now but my wireless remote controller is not picking up signal from transmitter and therefore I have no hot water. I have a Rinnai Infinity 26 touch any ideas?
Thanks for the question Margaret, we have a technical help desk who can help you to reset your controller. They are available on 1300 555 545 option 3 for technical help desk.
I’ve just had the unit installed. It tested fine with the extension cord. After the electrician installed the power point outside and turn it back on the remote reads -0 and won’t sync to the unit. I haven’t even had a chance to have a shower. I hope this doesn’t happen every tine we have a power outage. Please help!
Hi Karen,
This is very much a warranty issue. They need to come back and fix it up for you ASAP. ...
Read more Regards, SteC
What's the remote control distance range from the unit? taking into consideration walls and other obstacles.
regards,
Johnny
Thanks for the question Johnny, it is difficult to answer this question as it will depend on the wall type and obstacles. Each installation will be different.
I note there is an optional pre heat function to warm the pipes
In winter we are in an area that gets to -3 deg
I was wondering can’t this be fitted after the unit has been installed ?
Our controller has the option in it and you can press it but how do we know if the unit we have really has this option?
Hi, my infinity 26 touch continues to operate after the hot water is turned off. I have had the unit for less than 3 years and it has worked well until just recently. Normally the unit will turn off within 30 seconds of closing the hot water but now it just stays on unless I turn the cold water inlet valve off, any help?
Thanks for the question Grant, it may be that there is a leak somewhere in the pipework from the unit to the outlet where you are using the hot water as the system will shut off when this outlet is cl...
Read moreosed unless there is somewhere else for the water to go. We would recommend contacting a plumber to check the pipework. If you require further clarification please call our technical help desk on 1300 555 545 option 3.
Thank you for the response. Yes, there was a leak in the pipework from the unit as you have described. I located it yesterday and had a plumber repair the leak. The hot water system is now working normally. Cheers.
Hi just a few questions. What is the range of the remotes and how many remotes can be used on one unit? What is the temperature range?
Thanks for the question Daniel, the Infinity Touch comes with one wireless controller and you can add a further 3 controllers to the unit. When you have 2 installed your warranty is increased to 5 ye...
Read morears. The range of temperatures will start at 37 degrees, this is the minimum the (non adjusted) Infinity will produce. The maximum will depend on the model of unit purchased. For the 50 degree unit this will be the maximum, the 60 degree unit will allow non bathroom areas to reach 60 degrees.
Hi just want to ask what will be the difference between 50 and 60 degrees celcius? I've bought the 60 degrees and the plumber is charging me more for the installation
Thanks for the question Cm2330. The difference between the 2 units is the maximum temperature that the unit will produce.
If you have a 60 degree unit installed the plumber will have to insure t...
Read morehe water delivered to bathroom taps is tempered down to 50 degrees. This usually involves the installation of a tempering valve to the bathroom and additional pipework. This means taps in kitchen and laundry can operate at the higher temperature. The 50 degree unit does not require this extra work but the maximum temperature at the nearest bathroom and beyond will be 50 degrees and the unit cannot be adjusted up.
with the rinnai touch 26 will it work in a power outage?
if not can i run a powerbank to run this when there is a power outage.
what sort of amps does it take to start up the system and how long can a powerbank run this for.
Thanks for the question Michael, the Rinnai INFINITY Touch does need power to start up but can be run from a powerbank, our technical help desk can give the most up to date advise based on the unit yo...
Read moreu have. They are available on 1300 555 545 Monday to Friday 8.00am to 5.30pm
We just had the 26 touch installed. Happy with the shower, but problems with the kitchen.
You have to remember to set the temperature when leaving the bathroom or spend more than $300 for a second controller. Not happy. Is there a reasonable alternative operating method?
I was misled and misinformed about the Rinnai hot water systems, and would NEVER recommend one to anybody. I would be the first person to praise and spread the word about a good product, and would rec...
Read moreommend it to everyone I come across, but I am so outraged that the Rinnai I paid double the amount that I've paid for hot water systems in the past which I was very happy with. My Rinnai hot water system wastes gallons on water every day before it heats up which angers me as we pay for what we use and the water bills are high where I live. Also the water is nowhere hot enough for my liking, and I have to keep my windows and doors closed as it sticks of gas from this product I would never have bought had I been told the truth but the plumber deliberately misled me and called me negative when I told him about the reviews I read saying exactly the same thing as I am now saying.Thanks for the question Sandi, there are a few options open to you with the INFINITY touch. You can add another wireless controller to the existing unit - you will only need the controller itself, no...
Read moret the kit which comes with the wireless transceiver. Alternatively you can purchase one of the other wired controllers, full details on these controllers can be found on the Rinnai Australia website, or you can discuss the options with our technical team on 1300 555 545.
Hi there. A question for Rinnai.
I recently had an infinity touch installed and wondering if I can fit a deluxe bathroom controller to it? I think the deluxe controllers are wired but the unit is a wireless aystem .
Thanks
Dave
Thanks for the question Dave e07, you can add both wireless and wired controllers to the INFINITY Touch. You will need to have someone to install the wired controllers and can have up to 3 additional...
Read more controllers. For further information on your options you can talk to our technical team on 1300 555 545.
Our Rinna infinity 26 won't produce hot water. .how do I get pilot light on..is that how they work?
Thanks for the question Goodop, the INFINITY units do not have a pilot light. We would recommend ensuring the power to the unit is working (use a hair dryer or lamp to test the power point. If this do...
Read moreesn't work we have a technical team that may be able to troubleshoot with you available on 1300 555 545 option 3.Get an answer from our members and Rinnai representatives
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