Rinnai Sapphire (Gas Log)

Very good buy. Economical to run and efficient at heating a large space. Looks good and is a clean heater. Safe to use and checked for emissions. Best heating purchase I have made and well worth the price.

In September 2017 we bought a Rinnai gas log heater Symbol: SAPIL/SAPF1 SAPP INB S/S ON BL at $A3098. It stopped working a few weeks ago (July 2022). Today someone came out and charged us $195 call out fee, $35 per 15 minutes, $200 for a new regulator (which was not the problem), and we are up for an unspecified amount for some part which "may" fix the problem. It appears Rinnai only offers a 12 month warranty. How can this possibly be justified....?

Purchased from Jordans. Flue installed on an angle on the roof, bad smell filled the room, made us sick and unwell. Waited for four weeks for service to fix flue. Then room not heating well, flames all high bright yellow and soot started to fill log. Service again to rectify. Now the power button does not work, cannot turn off heater. We want a refund.

I had the Rnnai 950X installed in November 2017. It work when installed and the few times I tested it in December and January.
Come winter ( late May) it would light and then switch off after a few minutes with error code 12. ( Call Rennai )
Service person came and explained it was a gas pressure setting issue.
Worked for a few nights and then started to switch off again after a few minutes with error code 12 again.
Waiting for another service.
I will update this report as time progresses.
Hope Rinnai can fix the problem this time.
They were helpful in arranging a service person.

Quite a powerful heater! Heats a large space quickly & looks fantastic. It's quiet, even with the fan on the highest setting. Didn't get the remote (another thing to lose), so adjust settings with a simple up & down option. Simple! There's 3 buttons - on/off, up & down. Easy to clean with running a duster behind the glass.

I can't speak highly enough about the difference a gas log fire makes in Tasmania.
We're so pleased we went with this form of heating
Makes the whole atmosphere of the hose warm cosy and happy.

Heats up quickly after returning home.
My wife would not be with out it!

Don't, under any circumstance, but a Rinnai Sappire Gas Log Fire!
It has a loud, high pitched noisy fan - on lowest setting and every time with use creates copious condensation which the Illusion doesn't and only needs glass cleaned after 10 years of usage.
I bought Rinnai because my old gas space heater was a Rinnai and did great service but this Sappire is a nightmare and I can't get rid of it as Rinnai will not take ANY responsibility!!!

Looking forward to using our gas heater. No more cold evenings sitting reading and relaxing. At the touch of a button it can be set to your preferred temperature with the remote. Excellent choice. No having to gather and store logs all year. Modern styling sitting on a plinth looks good.

I have NEVER regretted buying this. Cant wait for winter so i can start it up again
I have it set automatically so i never have to turn it off and on. The logs look so real compared to other heaters. Love it. I have recommended it to all my friends

Worst choice of heater, not recommended. The smell coming from heater (smoke burning smell) is horrible. Advised by sales store and Rinnai that it will eventually burn off in time. It's still there and can not be in room while heater on. Plumber disappeared (provided by sales store), Rinnai will only look at it if agree to pay $190+ for first hour then $45 ever 15min, if plumbers fault I consumer pay cost wrong installation. Store wiping hands of any help. So having paid approx. $4,500 so far and not being able to use heater at all. As a Pensioner saving for a heater, can NOT use DO NOT BUY!

We purchase this heater two years ago, the log fire itself is great. Great heat and heats the the whole house( 30 squares, large house.) but my gripe it's the remote, purchased Duracell batteries they only lasted one week,temperature showing 0 degrees when it was 23 degrees which meant the heater was running the whole time . This happened three times, replacing the batteries each time . I called rinnai they suggested I pay for a call out which is worth more then the remote. The only way to program this heater is through the remote which makes this heater worthless as a programmable heater.

We purchased our gas heater last winter after a lot of research. We chose this model as we have a large area to heat - which it does easily plus the rest of the house with the doors open. The remote thermostat was a very good purchase as it is easy to set for the desired temperature and forget. Would recomend paying out the extra money for it. No getting over hot or too cold. The fan is a little noisy on highest setting but not overly so. So far it seems very economical to run compared to our old wall furnace and such a nice heat. Not stuffy at all. Would highly recommend this unit.

Sapphire chosen over other brands because still able to be installed in a masonry fireplace with no additional flue costs. Compared to its opposition fan is relatively quiet, installation reasonably simple, looks a treat after the old Pureheat it replaced. To date more than happy with running costs on LPG. Wettest and coldest winter in years, but house is warmer than years gone by at similar running costs to the past. Only negative not as efficient as some of its opposition.
Looks, flue options, assembly and installation.