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Rinnai Sapphire Zero Clearance
Heaters Buying Guide
Our buying guide will explain which type of heater would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
MavNsw
Very disappointed
Purchased from Jordans. Flue installed on an angle on the roof, bad smell filled the room, made us sick and unwell. Waited for four weeks for service to fix flue. Then room not heating well, flames all high bright yellow and soot started to fill log. Service again to rectify. Now the power button does not work, cannot turn off heater. We want a refund.
4 comments
email sent but no response or action.
Rinnai A.Rinnai
Thanks for the review Mav. We are sorry to hear of the issues you have faced with your Rinnai Sapphire heater and would like to investigate further. Can you please resend your email to enquiry@rinnai.... Read more
com.au mentioning this review and we will be able to assisst you.
Similar opinion? Write a review on ieatwords.com.au!
sepaAU
- 23 reviews
- 14 likes
Excellent gas heater but new model lacks features and is a big step backwards
Given the expense, I was reticent to replace our ancient, dead Vulcan gas heater with this gas fire, but the Sapphire is the same width and about the only option to fit into the existing wall unit. This heater looks good, is quiet and does a great job of heating a large kitchen/dining/sitting room, and I mean hot, not like reverse cycle air-conditioning. But be warned, we got the new model (RIB2312L) and there's no adjustable thermostat or timer.
I was told the new model now comes with the remote free (was $300 extra), so great, sign me up,...Read more
but there’s no thermostat and the remote just turns heat up and down. The temperature reading on the remote is just a room thermometer, and even that’s unreliable. This is a far inferior model, and when I rang Rinnai, they said take it up with the installer but the only option is rip it out and put in a different model. Also, the unit has just one on/off button, no other way to control it without the remote, so you’re in trouble if that dies. The unit itself is supposed to have a built-in thermostat that, if you turn it on via the button, automatically heats the room to a preset 22 degrees, but the room becomes stifling hot (more like 26+) before gas output drops. It does a great job as a heater if you don’t want a timer or thermostat that works, but at $5K installed with zero clearance box and flue, this model really doesn’t cut it.Similar opinion? Write a review on ieatwords.com.au!
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4.3(16)SohigirlSydney, NSW
- 4 reviews
- 3 likes
Brand new - doesn’t work
Purchased brand new. Doesn’t work. Had technician here twice, installed new motherboard, still not working AT ALL, over 20 days since it was installed.
Don’t waste your money.
I am so disappointed.
Have had lots of trouble getting through to Rinnai. Don’t know why I can’t get a new replacement, instead of being messed the heck around.
August 6th 2018 Update: Waste of money - DO NOT BUY
Did not work when installed. I have had Rinnai and Jordan’s try to fix it over 4 times. They refuse to provide a new unit even though it is clearly faul...Read more
ty. I purchased over a month ago and it still is not working. Rinnai have the worst customer service. I even tried to contact them on social media. They said they sent me a PM, but had not and then blocked me.Similar opinion? Write a review on ieatwords.com.au!
Find out how Rinnai Sapphire Zero Clearance compares to other Gas Heaters
Know better, choose better.
WinemanSouthwest, VIC
- 2 reviews
Good but could be better
Had the Rinnai Sapphire now for its first winter in Victoria and I'm reasonably happy, reasonably meaning it's OK but I probably wouldn't buy another one. Like most people who have one the fan is noisy even on the lowest setting. So if you the unit is going to be within 3 to 4 metres of where you sit to watch TV you'll hear it. It pumps out the heat though, no problem there. On automatic setting room temp the noise of the fan is compounded as it cycles up to a higher fan speed as the temp drops, then it might turn off because the room is warm e...Read more
nough, problem there is when the unit restarts the fan is on high and thats very noisy. We never use the auto setting because of this. The huge remote is cumbersome and very ordinary design. We also sometimes have a problem that the unit wont turn off if its been running for many hours and the room is well warmed up. When this happens I found out that you press the auto/manual button it switches off. Rang Rinnai who promptly replaced the remote (in 3 days) but even with the new remote it happens every now and then - I suspect the problem is within the unit. Also you have to "re-connect" the remote with the heater if there's been a power failure, a very annoying process. But overall I'm happy with the unit but wouldn't recommend the unit because of the noisy fan.1 comment
Rinnai A.Rinnai
Thanks for the review Wineman and for the feedback for the fan noise and the remote. If you feel the noise is excessive and not within the normal range you can contact our 1st Care department for adv... Read more
ice. They are available on 1300 555 545 and offer a free technical advice.Similar opinion? Write a review on ieatwords.com.au!
giajy003
- 15 reviews
- 6 likes
Love it!
Quite a powerful heater! Heats a large space quickly & looks fantastic. It's quiet, even with the fan on the highest setting. Didn't get the remote (another thing to lose), so adjust settings with a simple up & down option. Simple! There's 3 buttons - on/off, up & down. Easy to clean with running a duster behind the glass.
1 comment
Rinnai A.Rinnai
Thanks for the review, we are always happy to hear feedback from our customers.
Similar opinion? Write a review on ieatwords.com.au!
SUE GHobart, TAS
- 6 reviews
- 4 likes
Best thing ive ever bought
I have NEVER regretted buying this. Cant wait for winter so i can start it up again
I have it set automatically so i never have to turn it off and on. The logs look so real compared to other heaters. Love it. I have recommended it to all my friends
1 comment
Rinnai A.Rinnai
Thanks for the great review Sue, we are pleased to hear how much you love your Sapphire heater and wish you many more years of warmth.
Similar opinion? Write a review on ieatwords.com.au!
R J SMelbourne
Horrible, Can't even have it on!
Worst choice of heater, not recommended. The smell coming from heater (smoke burning smell) is horrible. Advised by sales store and Rinnai that it will eventually burn off in time. It's still there and can not be in room while heater on. Plumber disappeared (provided by sales store), Rinnai will only look at it if agree to pay $190+ for first hour then $45 ever 15min, if plumbers fault I consumer pay cost wrong installation. Store wiping hands of any help. So having paid approx. $4,500 so far and not being able to use heater at all. As a Pensioner saving for a heater, can NOT use DO NOT BUY!
4 comments
Rinnai A.Rinnai
Thanks for your review RJS, we are concerned at the issues you are having with the heater and would like to clarify our service terms and conditions,
If there is a manufacturing fault with the heater... Read more
, Rinnai will cover the cost of the labour and also any parts required to fix the unit. We do need to advise our standard charges in case there is a fault that has been caused by the installing plumber which is not covered by the Rinnai warranty.The sellers agreed to send different plumber to check installation and fumes, said all good. But to this day we can not use heater dues to smells nearly 2 years later. Only time it’s on is when we are... Read more
not in room and leave it on to try burn off the oils inside unit (as told by plumbers) but this is not changing 2 years on. Still stinks! Disappointed in both seller and Rinnai in handling matter and treating customers like idiots.Rinnai A.Rinnai
Thanks for the update RJS, have you contacted Rinnai mentioning this review? Has a Rinnai technician attended the property to check the unit?
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Loulouasked
I am looking at buying a Rinnai 952. Is there a difference between this and the 950X? This will be to heat a large, open plan area. Has anybody experienced both a Rinnai 950 and an Escea DF960 - that may be able to review the differences?
1 answer
Rinnai A.Rinnai
Thanks for the question Loulou, we would recommend contacting our Sales Department to discuss this matter further. They can be reached on 1300 555 545 (option 1).
Thanks,
Rinnai Australia
loloasked
I bought rinnai sapphire gas log 3 years ago. Sometime it suddenly turns off and the fan turns off too. It is off for about 30 seconds and produces a bad smell. One of the logs are also catching on fire and melting. Please help
1 answer
Rinnai A.Rinnai
Thanks for the question Lolo, without inspecting the heater it is hard to diagnose the issue. However the log set on this fire should never be in contact with the live flame so it sounds like the log set may have moved into the path of the flame. A service call will be required to confirm if this is the case.
Blue Swimmerasked
Please advise whats wrong with heater?
When i start my Sapphire gas heater the pilot light ignites. After about 10 seconds the main flame ignites and after 30 seconds it turns off. After a few seconds the pilot light automatically ignites and the sequence repeats itself about 10 times before it stays on.
6 answers
try re-setting the remote, take out batteries. Then follow reset remote instructions.
Thanks for your answer.
I have never used remote just used manual buttons in top LHS, ill try and find remote and try your suggestion
The service manual advises to clean filter, how do i access this?
Not sure what is wrong with your heater
I had the main control panel and fire rod replaced by Rinnai on my 950 when it kept going out after first ignition
Good luck
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Rinnai A.Rinnai
Thanks for the review Mav. We are sorry to hear of the issues you have faced with your Rinnai Sapphire heater and would like to investigate further. Can you please send your details to enquiry@rinna... Read more
i.com.au mentioning this review and we will be in touch.