Read also:
yard king lawn mower review easy home multi cyclonic vacuum cleaner lg 668l side by side refrigerator reviews talon ant killer gel coles aldi slim and trim shakes cost rover ride on mowers reviews stay loyal dog food reviewsRoadside Response (page 5 of 5)
Richard SBrisbane
Punctual Response
I had a tyre that needed replacing, and Tim from Roadside Response came to my home and took care of it.From the time I rang the helpful lady(whose name escapes me) to Tim completing the job,the whole process took under two hours. I would recommend the company to anyone seeking the same assistance.
Similar opinion? Write a review on ieatwords.com.au!
JessCheltenham
Disaster
Wish this companies phone number had never crossed my path. Do not rely on roadside response for assistance! Needed a card battery replaced and was told 60-90minute wait. Hour past, heard nothing. 1.5hr’s comes near and I rang and was told I would be called back with how long. I was told 20mins longer. 20mins pass and I get a call to say they've been held up and will be longer than expected. A time predicted that would total longer than 3hrs since my first call. As a single mum who needed to organise 2 school picks up by this time, I had to cancel the entire job & ended up with racv in 30minutes. Terrible customer service. I strongly recommend you keep looking!!!
Similar opinion? Write a review on ieatwords.com.au!
Never again! Stay away..
Needed a jump start because I left my lights on, called up this company and they said it’ll be within 60 mins and we are taking your credit card details and we will charge it after call out..
60 Mins later, I receive a message they are still 1 hour away.. when I called them to query - they said there was traffic on the freeway..
After two hours I called back and they said they would get the driver to call me - the driver called me and said there was an accident on the freeway and he still will be 30 mins..
I cancelled the job and called RAC...Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how Roadside Response compares to other Roadside Assistance Providers
Know better, choose better.
Sara LavAU
- Verified customer
The best customer service for your Roadside Assistance out there bar none!!
If only the whole world operated like you guys did yesterday!
I punctured my tire on the way back to work. I was blown away by how quickly a technician- Darian arrived to fix the issue- 30 mins!
From beginning to end, Darian checked in with me and explained each step of the process, and quickly got me back on the road again.
Darian's positive attitude, calm and friendly demeanor transformed my mood instantly from stressed, to relaxed. All of the staff at Roadside Response are so helpful and have an optimistic attitude which is a direct ...Read more
Similar opinion? Write a review on ieatwords.com.au!
julie mSydney, NSW
- 7 reviews
Horrible
I luckily didnt need a tow in the end and i had to cancell a tow that was going to cost $250 called to cancell and told tow truck driver and was told.the price of $250 stands for a callout fee???i complained and they said $50 less.they could discount for a service not provided! Manager at call centre was very unhelpful! Never would i use them
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Spockasked
My wife and I needed a tyre changed by an agreed time of 60 to 90 minutes. After two hours, nothing, so we cancelled and called the NRMA. We were told the cancellation fee was $66. The Company was reminded about the agreed parameter for performance to be be fit for purpose. Alex agreed to waive the charge. We were charged $100, for no service. My understanding is a service needs to performed, as contracted. Moreover, if a cancellation fee is applied, it needs to be at nominal percentage of the total fee for service.
1 answer
This is fraud and theft by this company. From the reviews this is common practice with this company Roadside Response. They have no legal right to keep your money. They did not provide a good or a service or abide by the terms of the contract. This is all contrary to Australian Consumer Law. Put a complaint in to the Office of Fair Trading, the Ombudsman or your bank and you will get your money back. This company really needs to be exposed on A Current Affair or some other programme. A predatory dishonest company. So disgusted with them. Their customer service is trained to lie and talk over you in order to keep the stolen money.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.