Hi there a roadside worker came out to help me. He was in the Hurlstone Park Area. He was excellent friendly helpful. I had to pick my kids up and my battery was flat. He even got water and chocolate for my boys. I would just like to commend he is an asset to your organisation. His name is Alex G. Lovely genuine guy thank you!

Beware, they are NOT NRMA, they make you belive they are. They charge for services which they DID NOT provide. We broke down and called what we thought was the NRMA (been a member for 35 years). The operator said they had no record of our membership, so charged $199.00 for a tow. The tow truck did not artive after 1.5 hours, so we called again, but fortunately this time the NRMA, the towtruck arrived after 30 minutes and all was well. OK, we made the initial error of calling the wrong number, but they should have stated that they were NOT the NRMA. SO $199 down for a tow we never had. BEWARE, THEY ARE NOT THE NRMA.

Couldn’t be happier with the service, the lady was so helpful and so was the gentleman I was very happy

Great value and speedy service! You’ll be done in a jiffy! We have a Mercedes E220 cdi 2013 model and we called a around several places for a quote. Roadside response is best value for us with 3yr warranty and 6mths complimentary road side assist. Our battery was replaced and working in a matter of 10mins!

I was stranded on the Eastern Freeway in Melbourne after a tyre blowout, but my spare was at home. Josie from Roadside Response immediately organised for a mobile tyre repair van to attend. The wait was short, the repair was super-fast, and I was on my way again in next to no time. Couldn’t fault their service and have no hesitation in recommending them to others.

First time I use Roadside Response, they are not the cheapest but great service and great products and great service.

Flat battery they came to my aid to give my car a jump. I was on the phone when they arrived, they still managed to get everything done while I stayed on the phone for my important conversation. Extremely professional.

Looked at available companies to come and replace my cars’ dead battery.
The web search and looking at the reviews and the product they had helped narrow the search.
Tried 3 companies and RSR ticked the right boxes.
Joe the technician came by and did a quick clean swap over of the batteries.
Would use them again.
They do pre charge your card. Which I thought was fair.

Rang as had a flat battery.
Took a bit longer than expected but when they arrived the service was excellent.
Very thorough knowledge and professionalism.

I left my park lights on and drained the battery so i googled up a road side battery replacement company, I spoke to a young lady on the phone and asked if they could help me out she said not a problem. I payed for it and the gentleman came within an hour and a half as promised. I found both the receptionist and the service man were very friendly and professional in my dealings with them. I couldn't be more happy and would recommend them to anyone in the same situation as myself.

I was in a hurry and my car failed to start. I forgot RACV's number and I searched for "racv car assist" on Google. They use Google Ad to appear at the top of search results. I thought it was RACV out of urgency. They took money out from my credit card before service is provided. It was carelessness on my part due to my situation and they exploited that.

They farmed off the job to some third party provider for a job right in the middle of CBD Melbourne. It needed them 60-90 mins to arrive! When I called the number again, phone operator's tone was "you're on your own buddy". If I want to cancel, it's $99.

Had a flat tyre, rang these guys, they look $120 out of my account and they called battery world to come out and fix my tyre. Asked battery world how much they would charge if we rang them directly - $65. No way I would ring these guys and get charged double for nothing.

Like to thank Alex who took my call. She was proffesional and so helpful and got my wife sorted after needing her battery replaced. I had no idea it was a battery issue and the technician on site determined the problem in minutes. They didnt charge the service call and i paid $235 for a battery which even came with a 6 month free roadside assist. Keep doing what you do best. Thanks Team. Paul Henderson

I had a dead battery and they came out in the time they said. Changed the battery over in 10 minutes and I was on my way. Cold night stranded on top of a shopping centre so I found them to be lifesavers.

Took credit card details over the phone, (I shouldn't have but was running out of options on a sunday) partner was stuck in perth and we live rural. Took the payment before the mechanic arrived. Might not need a new battery maybe something came loose or something? They don't know! $320 for a possible call out and not new parts or something? Seems dishonest and sneaky. Not happy.

They make you believe you're talking to RACV. $99 for just battery jump start. They don't even have their own cars. They sent Melbourne batteries to do it for them. They came after 90 mins. Stay away from them.

These guys took my $89 and didn't even send a mechanic, just battery instalker? He didn't know anything about the mechanic side of things I needed checked.
Also I asked this poor company if the car that comes out is marked "Roadside Response'. Answer was "yes".
I get a guy from a battery company sent out.
An absolute sham I'll be following with fair trading and fighting for a refund as I did not get the service I paid $89.
In calling this company back I get nothing but the excuses.
Save your $89 and do not use them!
If I could rate zero I would.
Please everyone reading this to see what they are like avoid and use RACV or RAC instead.
Avoid! Avoid! Avoid!