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Samsung SRS69NMB (Black)
K.K.YGreater Melbourne (Metropolitan), VIC
Samsung has horrible service overall even their contractors
Bought this fridge because it was time to get a new one especially just gone through a kidney transplant so needed a good working fridge to store fresh produce. Boy did we get a defective brand new fridge. Not even a month, 2 weeks into using this side by side fridge and the fridge compartment was freezing all our fresh produce. Contacted Samsung, a tech came out said the issue was the freezer part had a broken part. Ordered the part, which he came back in 2 days. When he did however come back with the new part it turned out to be the wrong par...Read more
t. So had to wait another few days for the "correct" part to be ordered and delivered. The fridge was ok for 2 days then started to freeze everything again. Could for another service. Customer service was rude and appalling. The rep not only claimed that the phone call made today was the first phone call and that there was nothing in system to say the fridge had been serviced, after searching their system he then realised that the tech came put twice to the property and this was not the first service call. Did not apologised, just brushed it off as if he never said such thing. This time same tech came out claimed it was now the light in the fridge side. Ordered part and then came out to fix it again. Fridge was good for 2 days and then froze everything again. This was getting ridiculous had to throw hundred dollars worth of food out, couldn't even keep water in fridge without it freezing. So we basically had a side by side double freezer. Not only did they did not fix the issue, we had to chase after them and the managers to find out what was happening. When we eventually did they still delayed the refund process. It is the worst feeling especially when you are recovering from transplant and have to be ever so careful with what you eat and how it is stored. The people that took our case did not care about the situation, did not care about our lose because in the end they were not the people going through it. The only thing I now own fro. Samsung is my phone which they should just stick to what they are good at. Worst customer service once they get your money they will try to delay the process of doing what is right. Once I get my refund I am getting the fridge I should have gotten LG. I do not recommend Samsung for anything other than their phones as their service is horrible. If you had a good run with their product and service, lucky you. But I did not and it was the worst. 2 months of just trying to get our refund back so we can get a fridge so I can recover properly from my very blessed and thankful transplant I got. Still in the process of waiting for refund. If this product actually worked it is a decent fridge, but in my case it didnt even after replacement of 2 parts in the fridge. 1 star for the product but can not even say the same for the customer reps, tech company and managers at samsung.
Purchased in June 2021 at Harvey Norman Retail Stores - Appliances for A$1,500.00.
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