Purchased this from Godfrey's March 2013 and was also convinced this was the ultimate vacuum. In the past 12 months the machine has started to fall apart, including the wheels on the power head, the base roller wheel has broken off requiring a complete replacement of the base and the side bumper has come partially detached from one side. Over $400 to repair. Not what is expected from a $1400 machine. The machine has only had normal use within my home. Until parts starting to break the machine it performed very well but is big, heavy and bulky to lug around the house. I would not recommend this machine.

I seems a number of people have experienced the same issues as us. Having purchased only Electrolux vaccums in the past the salesman convinced us this was the ultimate vaccum. We are very disappointed with this product and apparently when you pay cash for an item you are not in there system and can’t be traced. I’ve just rung Godfrey’s again to ask when it will be repaired having waited two weeks with no contact, they haven’t heard but will be in touch.

The casing is broken which I have never had happen before in any vacuum cleaner I have owned before, paid about $1600 from Godfreys Sunshine Coast a few years ago. I did send an email to Sauber with no reply. With the broken casing, the suction is poor. For the money I paid, I am disappointed.

What a load of rubbish, Powerhead. The connection between head and hose keeps failing. No, it is not the surge protection. The hose is way too stiff and continues to roll the vacuum cleaner. Kinks continuously. The entire unit is inept for the purpose designed. Had for a couple of years and finally fed up.

We used this vacc for 6 years. The warranty was used many times which thankfully was available for 5 years but for such an expensive outlay shouldn't of had to be used. The vac is also bulky and heavy. The hose bent and the plastic part where the vacc body was supposed to be able to hold the head broke twice (didn't bother replacing the second time) It totally stopped working and have replaced with Miele 'family all rounder' which is about 1/3 the price and are so far very happy.

Works well on carpet but very bulky and heavy to maneuver, not good for small areas bathroom toilet etc just too big, sore arms for days after using, certainly wouldn't be good if you have a bad back, takes you twice the time to vacuum after swapping heads and dragging around

I purchased this vacuum cleaner from Godfreys and love the way it picks up all dust, hair and dirt when vacuuming. The machine is heavy and a little cumbersome but I find in comparison to the Dyson, it is the one I choose for my bed and breakfast. The suction on this machine is far better than any other I have ever tried. Suitable for those with allergies.

Tradesmen who have worked on my house have used this machine and rave about the suction. They use all types of vacuum cleaners to clean up their mess. Great machine

Although it vacuums well, parts keep breaking on it, hence the vacuum spends more time getting repaired than being used. It is also heavy and cumbersome to carry up and down stairs and the cleaning head is too large to vacuum under beds and cupboards.
The additional filter is good to use with the vacuum, but the machine needs regular servicing as it has 5 internal filters. Expensive product.

The machine easily tips when standing upright, we have mainly hard floors & only use the power head for carpets in the bedrooms, on rugs & mattresses. Whilst the suction is great, all of the pvc parts on the machine have badly deteriorated, cracked or fallen off.. We have taken great care of the Sauber, however it has definitely not stood the test of time.

When working this Vac is amazing! Ours is 8, and we are starting to see the wear and tear. The wheels are falling off and hand set stopped working . When sent for repairs they only last 2-3 months before needing repair again. After warranty the service is costly, as are the bags.

Despite the hefty price tag, this cleaning machine is the king of all vacuums! I have used this machine many times and am always blown away by the results. It is a complete cleaning solution for your home or office and is the best carpet cleaning power head on the market.

For improved quality of life and a state of the art vacuum, I would strongly recommend this product if you are able to afford fortnightly repayments of roughly $50.

Good vac, lots of attachments. It is quiet expensive to replace bags and filters. We've had this machine for 5 years now and still going strong. Had an issue with the powerhead about a month out of our warranty period and they fixed it thankfully. The tubing that houses the electrical stuff in pipe tends to catch hair and forms a blockage. That's probably my only major issue. The yearly services clear that up however.

This vacuum did cost a bit but it is so worth it. Have had Dyson's before but this one is so quite. It picks up dirt so much better and because we have both a dog and cat inside the pet hair attachment is terrific for picking up the hair on our chairs. In future wouldn't buy anything else but this brand. I think from memory they are German made, so that speaks for itself.

brought my saucer about 2 years ago. Awesome cleaning results. I have 2 large dogs and a 3 year old was worth the investment. Brought the visualizer to save on bags works really well only thing I don't like is the weight wouldn't recommend for elderly. No mechanical problems yet.

I like all the attachments and the idea that it's better for sensitivities as we have dust mite allergy in our house, but it is heavy to pull around and I've had various issues with it since purchase - cord retraction, a number of external parts breaking off (suggestive of cheap quality), hard to shut the section holding the dust bag and the handle retractor getting stuck. Godfreys take two to three weeks to return the item from service too and don't offer a spare. Too long in this family's house to be without a vacuum cleaner. I've had much cheaper vacuums last longer without so many issues.