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JudySouth East Queensland, QLD
- Verified customer
Very comfy beds
We are very happy with our mattress and base, this is the 3rd product we have bought from Sealy and have been very impressed with them all. They are comfy, durable and pleasure to sleep on.
1 comment
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AnilSydney, NSW
Will give you bad back
SINGLES BOUNTY FIRM Single Mattress. (1900Hx915Wx220D) (Ctns:1) - WHITE 10 Year Guarantee $260.00
I bought this mattress on 03/06/19 as an extra bed. Whenever any guest comes to my place I sleep on this mattress.
On third night I felt soreness on my back. Also the spring makes noise when I toss & turn. I waited for 2-3 weeks to settle then contacted Amart furniture Auburn but they told me to contact sealy. When I did, they came to my house to assess my mattress but they told me nothing is wrong with the mattress. When I said I’m ready to pay ex...Read more
1 comment
Sealy A.Sealy
Hi Anil,
Thank you for the feedback. We are sorry to see you haven't been having a positive experience with your Sealy product. If convenient, please reply with your full name, contact number and uniq... Read more
ue customer care number (located on the law tag of your mattress), so we may investigate this matter further for you. Best wishes,
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- Verified customer
Terrible Customer Service and Faulty Beds
In February of 2022 I bought 3 Sealy King single beds from Harvey Norman Campbelltown. Within a few months all 3 beds were sagging with pronounced indentations and uncomfortable, only one meeting their standard for warranty with the indentation being at 32mm, while the other two beds where already at 22mm and 25mm. However I will note that I missed their measurement for the second bed but when I came into the room to see them measuring the third bed they where saying it was 22mm when it was clearly 25mm, I called them out on it and they agreed....Read more
The guy who came out advised me to just go ahead and ask Harvey Norman for a refund. I went into Harvey Norman that same day and said I wanted a resolution. The manager said he couldn't deal with me and that his customer service person would be in on Monday and it would be first priority. Monday midday, still no call so I called them. Customer service lady did not know anything about it. I explained everything and she said that she would contact Sealy. She sent me an email telling me that they would fix all 3 top panels for all the beds. Yesterday Sealy come and take away the beds and only completely "fix" one bed, not honouring what was agreed with Harvey Norman. I call Harvey Norman and of course the only person who can deal with it is not in. I then called Sealy, who claimed not to know about what they agreed on with Harvey Norman, only to tell me that they would call me back later that day and the day went by and no call came. I slept on one of the beds tonight and it is already sagging AGAIN after 1 night. I need a refund on these faulty beds! Other customers beware, if you have a problem with Sealy, they will give you such a run around. If there is a small stain on your mattress they try to make you feel bad about it telling you that you have to pay 240 dollars to have the panel replaced due to ohs issues even though at the time of purchase that is not mentioned. Then if your product comes under warranty they tell you that they will wave the fee as "goodwill".Similar opinion? Write a review on ieatwords.com.au!
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Mary WagnerQueensland
Sealy king size exquisite mattress ensemble bed.
New Sealy king size exquisite ensemble. The bed is lovely, the service was wonderful. Our needs were fully catered for. We needed a fairly low base for mobility problems and this was achieved. The bed is easy to make. It’s very comfortable and suits our needs. Very satisfied indeed.This was our first new bed for over 15 years so we were desperately in need of a new one but very nervous too about making a change.
1 comment
Sealy A.Sealy
Hi Mary,
Thank you for your feedback. At Sealy, we appreciate it can be daunting when you re-enter the bedding market, so we are very pleased you found you perfect match with our Sealy Posturepedic Ex... Read more
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Sharon KnipeSouth East Queensland, QLD
Hampton Deluxe Mattress
Our Hampton Deluxe Queen mattress is a dream to sleep on not too soft but not hard. Offers great support whilst still being very comfy, highly recommend if looking for a good nights rest.
1 comment
Sealy A.Sealy
Hi Sharon,
Thank you so much for your feedback.
We are so pleased you're loving your mattress!... Read more
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MarkSouth East Queensland, QLD
Perfect Night's Sleep
The most comfortable bed that i have ever slept on. I now get a good night's sleep and wake up refreshed and able to get straight out of bed and on with my day.
1 comment
Sealy A.Sealy
Hi Mark,
We are so pleased you're loving your Sealy!
Wishing you many more night's of restful sleep,
Sealy of Australia
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KristineSouth East Queensland, QLD
- 4 reviews
Top of the range Crown Jewel Allure Plush
Could not say enough about our King Crown Jewel Allure Plush . Purchased a second Allure Plush Queen as we are downsizing. Apart from being so comfortable& supportive, we wake up feeling so refreshed and that is how it should be. Sealy have their own research and development department and really know how to produce a brilliant product. Wouldn't consider any other brand.
1 comment
Sealy A.Sealy
Hi Kristine,
Thank you for your feedback, we are so pleased you're loving your Crown Jewel! If you're interested in learning more about our amazing Research and Development team based in Brisbane, feel free to explore out sleep lab on our website:
... Read more
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A great night sleep!
I have loved the Europa Plush, it has given me a great night's sleep and is extremely comfortable. Since delivery I have been impressed with the outstanding quality of the mattress.
1 comment
Sealy A.Sealy
Hi Bron,
Thank you for your feedback. We are delighted you're loving your Sealy!
Best wishes,
Sealy of Australia
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VerenaHobart, TAS
- 2 reviews
- 2 likes
Should have done this years ago!
I purchased a Sealy Posturepremier, Medium, Double bed mattress & now, 2 years later this mattress is still as new. The quality & craftsman ship just cannot be faulted and on top of this it is locally made product. A good prize / quality balance.
2 comments
Sealy A.Sealy
Hi Verena,
Thank you for such lovely feedback! Here at Sealy we are committed to quality and take great pride in our local manufacturing capabilities. We are so pleased you're loving your product. Wis... Read more
Hi Sealy Team,
hope you are well. I am just about to buy the second Sealy Mattress for my Tenant. Have a good day & keep going - not so easy for a True-Blue Australian business in the current environm... Read more
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FionaWSydney, NSW
- 6 reviews
Very comfortable
We purchased a Sealy Majestic Flex mattress and adjustable base from Snooze in Penrith.
Kathleen, Ivan and the team are fantastic, we highly recommend them for their customer service and knowledge.
The mattress is very comfortable, just the right amount of support and cushioning.
Only one negative so far, and that's the mattress seems to be hotter than my last one.
1 comment
Sealy A.Sealy
Hi FionaW,
Thank you for your feedback. We are delighted you are enjoying your new Sealy mattress and that our retail partner Snooze provided such a great buying experience. Should you require any ass... Read more
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Living my best life
I have been a sealy customer all over the world - from the UK, to USA - but I have to say, the beds in Australia are my favourite. Over 6 years with my sealy, and I honestly couldn’t live without it. Helps me be me!
1 comment
Sealy A.Sealy
Hi ButlerCosmo,
Thank you for your sensational feedback, and for being such an incredible Sealy advocate all over the world! We are delighted that our products have supported you in so many different places.
Best wishes,
Sealy of Australia
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Terrible mattress with void guarantee
Purchased a Russo Firm mattress from Dare Gallery in 2016. Was great for the first year. However, despite rotating it and changing the base, the inner springs have not held up. By 2018, I had lower back pain where there wasn't any. 3 years later, and I'm looking at replacing.
Sealy and Dare claimed to have a 5 year guarantee. However, after contacting Sealy customer service, they stated they charge $50 to inspect the mattress, and only act on the fault if there is a visible 1-2 inch decompression.
Basically, you can spend thousands on a Sealy...Read more
, have it last a year or two, call customer service, have them want to charge you money to look at their faulty product, and then have them tell you that the warranty claim is only good if it measures up to their unreasonably low standards so they don't have to rectify the issue. Or you could give your money to another company, which is what I intend to do with my next mattress.1 comment
Sealy A.Sealy
Hi Jos,
Thank you for your feedback. We are sorry you haven't been having a positive experience lately with your product. We are committed to quality and would like the opportunity to help.
... Read more
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Julie S.South East Queensland, QLD
Wish I had never brought one.
We brought a reasonably expensive Sealy bed and base nearly 4 years ago, (cannot remember the actual name of it) for just over $2000 from Domayne furniture store. I thought as we had brought a Sealy bed it would do us a good few years, with the knowledge that if anything went wrong we could change it or get our money back, (not at all the case). When we purchased it from Domayne, we did mention that we were buying it for one of our holiday cottage and the sales lady said she worked for Sealy and how great that particular mattress would be for c...Read more
omfort etc. We thought we had made a great purchase, but little did we know it would sag badly over the years. At first I thought I was seeing things, but then my husband commented how bad it was, I thought I would phone Domayne, as I knew it had a 10 year guarantee. Well Domayne did not seem to know what to do and was just about to recommend I phone Sealy, when someone from Sealy must have walked into the store, so we arranged to meet with the Sealy guy that evening, to look at the bed. He was very pleasant and explained Sealy would not do anything as the dips in the mattress should be a certain size and they were not, he also said because the mattress was used for a Hotel, it would be really a 5 year guarantee not a 10 year guarantee. (This was not said to my husband and I when buying the bed) especially when it was the sales lady from Sealy who was selling us the bed. He stated most Hotels get rid of their beds after 3 years. I did comment that I would be out of Business if I did that. Not a happy Jan at all. Shame on Sealy.1 comment
Sealy A.Sealy
Hi Julie,
Thank you for your feedback. We are sorry to read that you haven't had a positive experience with your product or our retail partner. At Sealy, we are committed to quality, and would like the opportunity to help.
... Read more
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GerogeSouth East Queensland, QLD
- 2 reviews
- 1 like
- Verified customer
35 Years Plus - Sealy is Made to Last!
We have had our Sealy for over 35 years and we still love it! It served us well as our bed and now it's been relegated to the spare bedroom for guests - we always get compliments from our guests about the bed. The springs are still working well and the mattress is still very supportive - we have never had issues with lumps and bumps. We highly recommend Sealy.
1 comment
Sealy A.Sealy
Hi Geroge,
Thank you for your feedback, we are so pleased you've loved your Sealy for so long, and are such a loyal brand advocate! Wishing you many more evenings of wonderful rest.
Best wishes,
Sealy of Australia
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Best Customer Service I have ever experienced
Purchased a Sealy Crystal Mattress Back Support from Snooze at the end of 2015. 3.5 years later went back to Snooze looking for a mattress topper as our bed was now extremely uncomfortable. Great follow up from Snooze who contacted Sealy on our behalf.
A few days later I received a call from Donna (Sealy Customer Service) who was beyond helpful.
Having sent photos to Sealy they kindly replaced our mattress with a Harmony Pillowtop Back support and I have had the best few nights sleep I have had in a long time...
Thank you Sealy for your wonderful customer service - One extremely happy customer!
1 comment
Sealy A.Sealy
Hi JOS,
Thank you very much for your feedback. We are so pleased you got in touch, and that we were able to help you achieve your best night's sleep! We're delighted to read you're loving your Sealy, ... Read more
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Geoff S.Metropolitan Adelaide, SA
New Sealy Dahlia mattress - best DJ and Sealy service ever :)
We purchased a Queen Sealy Dahlia Ultra Plush mattress via David Jones (Marion SA). The mattress was brand new (2 weeks old) and only delivered to DJ's the night before, so brand new. Felt nice and comfy in-store. On receiving our mattress 1.5 weeks later it seemed much firmer. Went back to DJ's with our concerns and they could not be more helpful with wanting to resolve our concerns. They phoned Sealy and I spoke to Mathew who was again extremely helpful and courteous. He arranged for Shane/Adelaide rep to call me. On doing so, he too was ve...Read more
ry helful and understanding and wanted to find a solution. Our mattress was picked up by Todd, who had a great attitude and helpfulness also, taken to Elizabeth office for inspection and although our mattress was found to have made to specifications, they removed some foam and added softer foam to improve our mattress. The mattress was returned early afternoon with their 1 day service. The mattress is now very comfortable and has the softness we were expecting. We can not express our gratitude enough to the excellent service we received not only from DJ's but to all concerned at Sealys - one of the best customer service we have received. Thank you again for going the extra mile. Geoff & Carolyn.1 comment
Sealy A.Sealy
Hi Geoff & Carolyn,
Thank you so much for your feedback, we are really pleased that you had a great experience with our customer care team! At Sealy, we are committed to quality and are always eager t... Read more
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GmJmSouth East Queensland, QLD
Best Nights Sleep Ever
We recently purchased two new guest beds and our guests could not stop talking about having the best nights sleep ever so we purchased a new queen size bed. Best decision ever no more sore backs unbelievable comfort. Thank you SEALY YOUR THE BEST.
1 comment
Sealy A.Sealy
Hi GmJm,
Thank you for your feedback, we are so happy you love your Sealy beds!
Best wishes,
Sealy of Australia
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CourtenaySouth East Queensland, QLD
Legit like a cloud!
This is our first Sealy mattress and we haven't been disappointed. I was a bit nervous about spending the money, but my partner and I both have back problems and he also has a bad hip. Well, I needn't have worried because we've had the best sleep since buying. I'm sad we waited so long to replace our old one. Hopefully this mattress lasts for as long as they said but we'll make sure we rotate it every six months like the guy at Harvey Norman suggested.
1 comment
Sealy A.Sealy
Hi Courtenay,
Thank you so much for your feedback, we are pleased you're loving your mattress!
Best wishes,
Sealy of Australia
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NyonSydney, NSW
Rather sleep on the floor than on Sealy
I went for a big brand "Sealy" for my first mattress purchase in Australia. I chose a firm POSTURPEDIC one and it was firm, to begin with. But after 2 years, the mattress has become too soft for us to use it. We both have back-pain related issues and soft beds kill us in effect.
Looking at their warranty terms - couldn't believe that only extreme scenarios like coil/spring failure is covered and firmness feeling is PERSONAL only.
I have bought another matress for my second BR with 1/3 or the price and its perfect over the same time period.
1 comment
Sealy A.Sealy
Hi Nyon,
We are sorry you haven't had a positive experience with your product. At Sealy, we are committed to quality, and would like the opportunity to help.
... Read more
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LilySouth East Queensland, QLD
- 4 reviews
- 6 likes
Best bed ever!
We've just purchased our best bed ever! We purchased a firm bed and have had our best sleeps in years since sleeping in our new bed. I was a little concerned moving from an ultra plush mattress to the firm mattress but there was no need for any second thoughts. The firm mattress is firm but is luxuriously comfortable because of the way the Sealy is constructed. It is supportive whilst being the most comfortable bed that we've slept in. We travel extensively and have tried many beds in several countries. The Sealy is the most comfortable s...Read more
leep that we've had and will miss our bed at home when we go away! The Sealy customer service was amazing from the time of our first enquiry to the delivery point. There was one very minor tweak to our bed - just taller feet on the base of the bed. Sealy was only too happy to help out and immediately made this very minor adjustment. Thank you Sealy for giving us our best sleep! Would highly recommend the Sealy bed and the outstanding customer service. Lily1 comment
Sealy A.Sealy
Hi Lily!
Thank you for your feedback, our Brisbane-based customer service team will be delighted to hear this. We're so pleased you're loving the comfort of the mattress - we take great pride in our p... Read more
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Questions & Answers
Sherridan Byrneasked
Really loved the Whitehall Sealy Posturepedic mattress! What has replaced it?
Thanks
No answers
Melly.bosasked
Hi, we purchased an Aquila plush queen mattress and base about 6 years ago and we love it so much we wanted to buy it in a king but sadly I see it has been discontinued. Would love to know if you guys have something very similar to the aquila plush bed? Thanks
No answers
Jackie Lasked
My mom had a Sealy Macquarie David Jones label mattress. Couldn't find any information on Internet now. Anyone has a similar collection?
No answers
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Sealy A.Sealy
Hi Judy,
Thank you for your feedback. We take great pride in our products, and are committed to quality - so we delighted to read you're a loyal Sealy advocate! Wishing you many more night's of restful sleep,
Sealy of Australia