Shiels Online store Questions & Answers
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Why the heck are the diamonds missing in my bangle and ring! Its clearly evident that I am missing 15 diamonds as the diamonds aren't there and the breather holes where the diamonds should be are all soldered up! Obviously selling me the diamonds but giving me solder instead! The solder job is cheap and looks like I got ripped off!
Hi Lisa, thank you for contacting us. Can you please provide more details of your online order, and your item to our customer service email?
[email protected]
Once received, our team member will be able to assist you further.
I purchased a Pulsar watch on line and received delivery in late April. The watch stopped working and I returned it to a Shiels store where the staff sent the watch for repair and I was given a copy of a customer order which stated the due date of 17/08/21. I contacted the store on 23/8/21 and was advised that there are delays. As I paid for a watch, which was faulty, I expect to received either a replacement unit or a refund. I consider this to be extremely poor customer service. Can you please let me know what is happening with my watch? Order No. 529-2-200091273.
Has anybody had any issues buying 9ct Yellow Gold Signet Gents Ring or any item purchased online and it not being the same as advertised instead being the quality something that would come out a $2 shop and completely different item
I was disappointed in the quality of my purchase. The illustration made it appear to me to be larger than it actually was. When I received it it was very flimsy.I had to return it at my expense. Yes, $2 shop came to mind.
I had a similar case with a pendant from prouds but after I purchased it I went back and had a look it had a detailed description on size and dimension and look exactly like what they were advertising so I couldn't really complain, we as the consumer do have legal rights
If there is issues your item you may be entitled to a repair, replacement or refund
You may have the right to cancel an order
And compensation for any damages or loss there's a good pdf file on the account.gov website should have a look though it
Yes you are correct we do have legal rights, and reading all the bad reviews, none of us will purchase from this Shiels online store again.
I just purchased two items online an noticed they are to big I want to exchange the ring for a smaller version
Hi Joele,
Yes you can return your online purchase, please see information about it here:
https://www.shiels.com.au/returns
Ellie
Hi I ordered some huggie hoops online recently & was wearing them when one of the earings broke. The little post that clicks In snapped Off. Can you please advise me where to send to to be repaired or replaced . Thanks Jane
Hi Jane,
I am very sorry to hear about this. Please send a picture of the fault and your order number to [email protected] and they will direct you on next steps
Thanks
Ellie
I want to return an item I bought online
Order #000107746 as it is faulty.
Please advise as to how to do this
Hi Prue,
Please see our returns process
https://www.shiels.com.au/returns
Ellie :)
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